The following excerpts were contained in an open e-mail message to all field technical support personnel from Mr. Rich DeMuro (Tech Support Specialist):


A few of us field tech support folks have been discussing the best way to be trained....

If you saw R. Nesson's [Shimadzu CTEC training manager] e-mail regarding training and are worried as I am that the product will be the "same old stuff," you owe it to yourself and your colleagues to speak out.

[We] have been discussing training ourselves relying on the specific expertise of each of us.... Doing it this way.... We will not have to rely on the limited resources of Columbia [Shimadzu's North-American corporate headquarters] which is the reason in-depth tech support training has not been available before.