A Guide to Effective Email    (by Michael R. Irwin)
Download file      Working with email on the Internet

Contents --

  1. E-mail Introduction
  2. Why Is Email Different?
  3. Email Context
  4. Page Layout
  5. Expressing Intonations
  6. Displaying Gestures
  7. Email In Summary
  8. Jargon and Acronyms

Introduction to e-mail

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These pages are written as an attempt to help people write more effective email. They are not a paper on the mechanics of sending email; rather they attempt to focus on what the content people write in their email.

'In other words -- how to say what you need to say.'

The comments of this topic are personal opinions of the author and are based on his receipt and use of email over the last twenty years.

This is not the dogma of email. When writing, the most important rule is simple: Always write in a manner that reflects your own personality, while effectively and efficiently getting your point across. Hopefully this will offer some ideas that you hadn’t thought about before, and help you maximize your email effectiveness.

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