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Symantec/Brightmail
Inc., San Francisco, California
BLOC
Tech: March 2004 to Current
Gather
understanding of all daily processes at Brightmail Logistic &
Operations Center. Composition and optimization of anti-spam filters using
regular expressions. Assist in quality assurance of rules created. Work in
a team environment and acquire industry awareness of internet related
businesses.
UCB
Environmental Design: Architecture, Berkeley, California
Computer
Resource Assistant: May 2003 to Current
Assist
in daily operation of computer labs. Install, configure, troubleshoot, and
repair hardware and software of PCs. Document procedure and software.
Maintain daily operation of College’s cardkey security system.
UCB
Housing & Dinning Service, Berkeley, California
Assistant
III Senior Conference Clerk: May
2001 to August 2002
Directly
supervise and evaluate 6 clerks. Promote teamwork and collaboration
within the team. Promote good customer service by ensuring timely and
accurate response to helpdesk requests (voicemail, email, maintenance
tags). Prepare agendas and conduct regularly scheduled staff meetings.
UCB
Housing & Dinning Service, Berkeley, California
Student
Assistant II: January 2000 to May 2001
Maintain
office file systems and administrative files. Update and input records.
Provide administrator support for office and managers, including: filing,
photocopying, submitting paperwork, sending and receiving faxes,
distribution of documents and personal packages. Work with manager to
develop, modify and enforce existing procedures to streamline processes,
improve responsiveness, and quality.
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