US-VA-Norfolk-Junior Help
Desk
|
|
JOB
DESCRIPTION:
Provide customer assistance with routine inquiries
and problems such as software, hardware and network operations.
Responds to and diagnoses problems through discussion with users.
Includes problem recognition research, isolation and resolution
steps. Typically able to resolve less complex problems immediately
while more complex problems are assigned to second level support,
senior operator supervision. May involve use of problem management
database and help desk systems.
JOB REQUIREMENTS:
Must
have previous customer service experience and the ability to create
a positive client relationship and demonstrate exceptional telephone
etiquette. Must demonstrate proficiency in MS Office products,
Internet and Browswer usage, E-Mail, products, Basic Operating
System/Networking/Hardware troubleshooting, keyboarding skills,
Remedy and Aspect. Experience with MS Windows 2000, Exchange and
Outlook. Must also be able to demonstrate strong communication
skills, ability to multi task in a fast paced environment, and
effective time management skills. Must possess understanding of
LAN/WAN technologies and protocols and the ability to manage client
requests from point of contact to closure and to document
procedures, corrective actions and update knowledge base
systems.
RELOCATION;
No
POSITION TYPE:
Full
Time
CLEARANCE REQUIRED:
Candidates must be able to botain
a U.S. government secret clearance, or already have one in
place.
WORK SHIFT:
Flexible schedules to support a
24-hour/365-day operation, including national
holidays.
PROSOFT is an engineering services company with a
reputation built on cost-effetive, quality performance. We offer
comprehensive benefits, competitive salary ranges and exciting work
environments! |
| Additional Information |
Position Type: Full Time
Ref Code: PRO15
|
Click
here to see all "PROSOFT" opportunities
EMAIL
THIS JOB TO A FRIEND
APPLY
ONLINE
|