Objective

To secure a position where my skills can be applied and developed.  My areas of skill and interest are Desktop Support, Networking, and System Administration

Functional Summary

I am responsible for a Windows 2000 domain both planning and implementation along with providing technical and desktop support for company employees and guests. This role requires excellent troubleshooting skills and the ability to investigate and resolve complex technical issues including hardware malfunctions and network / internet connectivity problems.

Certifications

·          Comp TIA A+ Hardware / Software (obtained 10/2000)

·          Microsoft Certified Professional - Microsoft Windows NT 4.0 Server, 2000 Advanced Server and 2000 Professional (obtained 12/2000, 3/2001 respectively)

·          On track to obtain MCSE Certification (Microsoft Windows 2000)

Experience

May 2002 – Present

Solicore Inc. – Lakeland, FL

Systems Administrator

·          Planned, installed, and maintain Windows 2000 domain. (Including User accounts, permissions, Security,  EFS, Group policy, Back-ups, DNS, DHCP, and Active Directory)

·          Hardware and software desktop support for 50+ Users and desktop PC’s and laptop computers running Windows 98/ME/2000/XP operating systems

·          Router, firewall, print server, switch and hub installation and configuration

·          Network storage implementation, maintenance and security

·          Mail server configuration and maintenance

·          Configuration of Palm PDA's for remote access to company domain e-mail

·          Some inkjet and laser printer maintenance

·          Procurement of computer systems, components, peripherals, and supplies

·          Documentation of IT procedures and protocols and creation / maintenance of database containing all IT assets and security measures

·         Training and support for employees on a wide variety of applications ranging from the Microsoft Office suite to graphic applications such as Adobe Photoshop and Adobe Acrobat

March 2001 – May 2002

Adrem Profiles Inc. – Tampa, FL

Data Acquisition / Tech Support / Help Desk

·          Responsible for database table creation, importing of new data into tables and updating SQL database using Visual FoxPro and Microsoft SQL Enterprise Manager

·          Responsible for customer tech support for two of the company’s websites, desktop support of PC’s running Windows 98, Microsoft Office, and misc. software and hardware

Sept. 2000 – March 2001

Applied Computer Solutions – Tampa, FL

National Accounts Manager, PC Technician

·          On site PC hardware and software technical support, network troubleshooting and PC assembly

·          Responsible for start up of PC network sales and service

Sept. 1991 – Sept 2000

McDonald Valve & Fitting Inc. – Mulberry, FL (9/98 – 9/2000), Hughes Industrial Supply – Mulberry, FL (12/96 – 9/98),  Hytork Controls Inc. – Tampa, FL (9/91 – 12/96)

Inside and Outside Sales Representative

·          Designed, installed, and administered small Windows NT 4.0 client/server network (Mc Donald Valve and Fitting)

·          Find and qualify new customers, maintain and grow business with current customers (all)

·          Incoming telephone sales, order entry, purchasing (all)

Education

Sept. 2000 – July 2001

IKON Office Solutions – Tampa, FL

“Tech 2000” MCSE Microsoft Curriculum Track, CompTia A+ and Novell CNA Course

Sept. 1985 – Jun. 1987

Lake Gibson High School – Lakeland, FL

High School Diploma

Technical Skills

·          Excellent hardware skills including building  / upgrading PC’s and network ‘CAT5’ cabling

·          Proficiency with the Microsoft Office suite and a wide variety of other misc. applications

·          TCP/IP Configuration, super-netting and sub-netting

·          Novell Directory Services, NetWare Version 5.0

·          Windows 2000 (Advanced Server,  Professional)  NT 4.0 (Server, and Workstation)

·          Windows 3.11, 95, 98, ME, XP Professional and DOS Versions 3.0 – 6.22