Welcome to the ToyCarsUK Payment and Shipping FAQ page. I know the temptation is to ignore this page, but PLEASE take a little time to read it. Below you will find the questions that I most frequently get asked about my auctions. Simply click on the question and you will be taken to the answer.
Thanks,Graham
How
can I pay for my auction purchases?
Are
there any fees due if I pay by
money order or BidPay?
How
long will my cheque
take to clear?
What
are my shipping options?
How
quickly do I need to pay for my purchases?
How
will my purchases be shipped?
I
have a negative feedback rating, can I still bid on your auctions?
I
have defaulted on payment on one of your auctions in the past, can I
still bid?
How
can I pay for my auction purchases?
You
can pay for any ToyCarsUK auctions
using the following methods:
1)
Cash, either U.S. dollars or pounds sterling are acceptable
2)
International money order
3)
PayPal
4)
BidPay
You
CANNOT pay using the following:
1)
Any currency NOT mentioned above
2)
Credit card except by BidPay or PayPal
3)
BillPoint why
not?
4)
Green U.S. Postal Orders why
not?
5)
Eurocheques why
not?
6)
Any other method of payment NOT mentioned above top
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Are
there any fees due if I pay
by cheque,
money order or BidPay?
Unfortunately
there is a $15.00 fee levied by the bank on cashing ALL checks and
money orders in dollars. This charge also applies to BidPay
issued money orders. If the $15.00 fee is due but is not included then
it will need to be paid BEFORE any goods can be shipped out. If a
second check is sent in payment of this fee then the amount payable
is $30.00 to cover cashing BOTH checks top
of page
How
long will my cheque
take to clear?
ENGLISH
personal cheques can take 7 WORKING DAYS to clear as they have to go through
both Scottish and English clearing banks. NO goods paid for with a personal cheque will be shipped out until the cheque clears, so please be patient
Payments
made by International Money Order or BidPay will be shipped
IMMEDIATELY on receipt of the money order. Playments made by PayPal will be sent in the next available shipping batchtop
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What
are my shipping options?
All goods are mail order no collection service is available.Unless
otherwise stated all models not destined for U.K. addresses are
shipped by airmail. This takes on average 2 weeks to the U.S.
If
you are not in a hurry for your model, or it is a particularly heavy
item, you may opt to have it shipped by SURFACE mail. BE WARNED this
can take up to 8-10 WEEKS
If
you are purchasing a number of models then shipping can be combined
to save you money
It
is an unfortunate fact of life that things sometimes go missing in
the mail, for this reason it is recommended that insurance is taken
out on all parcels. Please, please either TYPE or PRINT your name and
address LEGIBLY - I will not be held responsible for parcels that go
astray because I can't make out an address. Post Office proof of
posting certificates are automatically completed for all shipments
regardless whether insurance is taken out or not.This is done purely
for my own records and parcels sent without insurance are sent
entirely at the purchaser's risk, no exceptions top
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How
quickly do I need to pay for my purchases?
PLEASE
make sure payment is sent promptly as I tend to go all huffy if I
don't have the money in my hands within 14 DAYS of the end of the
auction. Make sure you include your name, shipping address and the
item description and/or Ebay auction number. Please make sure these
details are included as I have received far too many envelopes with
either just cash and a note saying "here is the money for the
model" or even just a check and nothing else. If you are wishing
to bid on more of my auctions after a win just drop me a line and let
me know and I'll wait until after the end of the last auction before
starting the 14 day timer top
of page
Why
can't I pay using Billpoint
At present the Billpoint service is only available to U.S. based sellers so I am unable to offer this service at present
back
Why
can't I pay using a green U.S. Postal money order?
The
green postal money orders issued by the U.S. Post Office are only
negotiable in the US of A and cause problems at my bank and my bank
doesn't like problems. If possible payment by money order should be
made using a Western Union International Money Order or BidPay back
Why
can't I pay by Eurocheque?
As
of 31st March 2001 Eurocheques in sterling are no longer treated the
same as U.K. cheques by British banks. They are now classed as
foreign cheques and as such are subject to a bank fee which in this
case is £8.00 per cheque. Rather than charge this amount to my
customers I am therefore declining to accept Eurocheques as a form of
payment from the above date back
How
will my purchases be shipped?
Where
possible all items are shipped in Royal Mail POSTPAK boxes. This is
obviously more expensive than using an old box from the supermarket
and this is why I charge a dollar or so more than some other UK
sellers for shipping. I figured that most people would rather have
their purchases make a journey of many thousands of miles in a sturdy specially-designed
mailing box than a few bits of cardboard stuck together with sticky
tape for the sake of an extra dollar.Check out my feedback
and the praise I have received for the care I take over packing. top
of page
I
have a negative feedback rating, can I still bid on your auctions?
Unfortunately
not. I realise that sometimes negative feedback can be due to a
simple misunderstanding, but if you have a feedback rating of less
than zero or have received several negatives within the last 30 days
PLEASE do NOT bid on my auctionstop
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I
have defaulted on payment on one of your auctions in the past, can I
still bid?
The
polite answer to this question is NO, please
go away