STEPHANIE L. PERA
1801 Zion Place / Edmond, Oklahoma 73003
(E-mail me for contact numbers. Thank You.)
E-mail: amethyst33@hotmail.com


(NOTE: All of my job related experience listed on resume is under my former married name of Kuhlmeyer, except those marked by *)

OBJECTIVE
Seeking a challenging position which will fully utilize skills, education and abilities in Administrative Support and Customer Service.

SUMMARY
• Knowledgeable in Customer Relations, Sales and a range of information processing. Computer literate with MS Word, Windows and diverse data applications. Ensure accountability in records, reports and documentation.
• Keen appreciation for the importance of service and satisfaction in generating repeat and referral business. Establish and maintain rapport with individuals of varied backgrounds and experience.
• Energetic and enthusiastic. Provide sustained effort for goals and objectives. Coordinate on product/services education. Responsive to urgent/timely requirements.
• Outstanding problem solving skills; ability to deal with customers, clients and accounts with little or no supervision.

EXPERIENCE
*Jun 03- present Various temporary jobs obtained through agencies- Oklahoma City, Oklahoma
Clerical, Data Entry and Customer Service
Provided clerical, data entry and customer service for various companies in the Oklahoma City Metropolitan area. Most notable position was with the Oklahoma Tax Commission during six working days in August 2003, performing data entry of assorted state tax forms.

Feb 00-Jul 02 Putnam Investments- Andover, Massachusetts
Senior Participant Services Specialist
Provide retirement plan (401(k) plans) participants with options regarding their retirement savings. Handles participant questions and concerns, and assists with options under their specific plan. Coordinates with operations team regarding special handling or assistance

Feb 01-Aug 01 Putnam Investments- Andover, Massachusetts
Agility Representative/Technical Administrator
Provides a dual function: assisting with taking incoming retirement plan (401(k) plan) calls from participants for half the working day, and processing distributions, terminations, loans, withdrawals and the like for the other half of the working day, in addition to assisting the operations teams with other various tasks.

Oct 90 - July 99 QVC, Incorporated - Chesapeake, Virginia
Customer Service Representative
Provide order entry and product education, streamlining and tailoring for specific customer requirements. Handle interviews and research; coordinate on credit applications. Have received consistent recognition for excellence with numerous increases and customer commendations for assistance excellence.

1989 - 1990 Tru-Green - Virginia Beach, Virginia
Lawn Maintenance/Sales and Customer Service Representative
Provided lead generation for this widely respected organization; establishing customer relations and services education for individual and commercial accounts. Consistently recognized for performance.

EDUCATION
Orange Coast College - Costa Mesa, California
General Studies (2 yrs) GPA: 3.0/4.0

• Willing to consider job-related travel and relocation. References available upon request.