These are a few of the messages that AF1 has sent out to the members in the past. They are all directed toward focusing on memberships and not ticketsales. They promise everything will be all right and everyone will get tickets and so on and so forth. See for yourself and you be the judge on AF1’s character…

Monday, April 16, 2001

Hello all you Aero Force One Fans,

We here at the FansRULE, the folks who have taken over the

operation of AeroForce One from Fan Asylum, have been working

hard to find a way to get www.aeroforceone.com back up and running.

Aeroforceone.com has been down as a result of the ISP outages in

the San Francisco Bay area. We now have the site back up and are

in the process of providing you with even more at the site. Please don't worry, and check back often, as we will continue to enhance the

online Aero Force One experience.

In the meantime - there have been so many questions, and we have some answers:

1. What happens to my User Name and Password for the site?

a. Nothing will change with the new system at this time.

2. Are orders that were placed in February & March be processed by your company, or will I need to join again?

All orders are being processed by FansRULE, and you can expect your Aero Force One newsletters and / or fan club kits within the next several weeks. We're also bummed about the delay but some things can't be avoided during change.

3. Do we call people back who have left messages?

a. Yes we do! We try to get back to everyone; it just takes a little time due to the amount of calls we've received during this transition.

4. Will my concert priority seating be honored?

a. YES. Your priority seating status will be honored. We hope to be announcing ticket sales and concert dates shortly.

5. When will http://www.aeroforceone.com be up and running?

a. The Aero Force One website is up. You can also renew your membership by faxing your MC or Visa orders to (203) 483-2845 or emailing your request to

Aerosmith@fansrule.com, or write to us at AeroForce1, P.O. Box, 679, Branford, CT 06405 USA.

6. I've heard a lot of news lately about the new fan club. I renewed my membership in November. Am I still in the fan club?

a. Yes. Your subscription will be valid through your old expiration date.

7. I wanted to know if we'd be hearing any Aerosmith tour dates soon?

a. As soon as dates are officially confirmed, we will be sending an email to visit the site, login and find a show near you.

8. Will we get messages regarding news updates mailed to us?

a. News updates will be posted on the password protected member's fan page and through our hotline number which is listed in our upcoming fan club welcome & renewal packets. Passwords will be sent to you via email for those who have addresses, and snail mail, if not.

9. My question is about the 1,000 extra frequent flyer miles... I renewed my membership in February right before the news about the switch. Will I also get the extra miles?

a. Yes, everyone who has renewed their membership in 2001 will get the signing bonus of 1,000 Frequent Flyer Miles. This will be reflected on all future newsletters. We will be revamping the Frequent Flyer program to make it easier to earn points, and you won't have to scan your phone bill. All fans (new and existing) will be receiving this information in the next newsletter.

10. Will you still have travel packages?

a. Yes, details coming soon.

11. Will we keep our seniority for priority seating?

a. Absolutely.

12. What about chat?

a. You won't miss a thing. It is operational.

13. I am curious to know the status of my membership. Can you please help me figure that out?

a. If you have any questions at all, please email us at aerosmith@fansrule.com and we'll check on your status.

14. About a month ago I sent in $24.95 to the address I got from the Aeroforce website to join the fan club. The check hasn't been cashed yet. What should I do?

a. Nothing. All orders are being processed. If there are any problems we will contact fans individually.

15. Are you still going to have a London & Japan office?

a. Yes, and this information will be included in the next newsletter.

16. Where can I send mail to the band?

a. Please send snail-mail to us AeroForce1, P.O. Box 679, Branford, CT, USA or email to

aerosmith@fansrule.com

If you have recieved this email and do not wish to be on this list, please reply to this email and put in the body 'please remove'.

Thanks,

Fansrule Membership

MemberID: 32464

 

This was the initial e-mail that FansRule sent out after the first night tickets went on sale and this whole mess began. I personally found this e-mail to be patronizing. They also kept refering to members as "AeroForce One Fans"…which they are not. They are members and they are also AEROSMITH fans – they are not fans of the club. I thought that was incredibly ironic…

Saturday, April 21st, 2001

AeroforceOne Fans:

Wow! We submit! Talk about the greatest and most avid fans in the world...AeroforceOne fans truly RULE! Just for the record, Fans Rule partnered with a full-scale phone answering company with 48 telephone lines and LIVE operators specializing in handling massive call volume ONLY to satisfy the demands of the AeroforceOne fans...yet AeroForce One fans proved too powerful and literally burned the system out! So, to get everyone up to speed and way less stressed out on what is going on right now, check out the following information:

FansRule's Top 10 Reasons to Be Psyched About Aerosmith Tour Ticketing

AeroforceOne was provided with a set number of tickets for each venue by the tour promoter.

2. There are plenty of seats to go around for current AeroforceOne fans.

3. Again, each and every AeroforceOne fan will have the opportunity to purchase a pair of premiere seats.

4. If extra tickets are available for a show, AeroforceOne fans will have the opportunity to purchase additional tickets

5. This is not a RACE that you can lose if you are an active AeroforceOne fan club member, because:

a. You are guaranteed the right to purchase a pair of premiere seats to a given show/venue.

b. Your seat assignment will be based on seniority, as always. You're going to get great seats whether you're the first order or the last order.

The reason tickets went on sale at 3AM EST on Saturday was for those high energy fans who wanted to buy seats before anyone else in the world. FansRule believes you deserve that honor!

7. The reason a professional phone answering company was hired to take your orders was because they have 48 individual phone lines with LIVE operators. We thought this would be easier, more efficient, and more fair (no busy signals), especially for those individuals who do not have internet access from their homes or during this time of the day. Good intentions, right?

8. The reason the ticket box office closed down was because fans crushed and burned out the phone lines. At that time the only way to get tickets was through the internet. BAD NEWS/GOOD NEWS: Management decided this was UNFAIR to those AeroforceOne fans WITHOUT internet access, so the box office was closed until this could be sorted out appropriately.

9. Tickets will again go on sale tonight at 12PM EST for those fans who need the peace of mind of having ordered their seats before turning in for the weekend.

10. Again, this is not a RACE and you don't need to stay up all night long. Please see #2-5 above.

Finally, so that we can provide the ultimate service to AeroforceOne fans, please contact us via email, toll-free phone number, fax or mail by Monday, May 14th in order to secure your seats. Once all of the AeroforceOne fans have had the opportunity to purchase tickets, FansRule will be making the extra seats available to fans looking to catch a few extra shows (see #4 above).

The management at FansRule wants to emphasize that we do not support sleepless, stressful nights. If this has occurred, we apologize profusely. Again, we were trying to give AeroforceOne fans a jump on the ticketing program by opening up early. Thank you for your patience, support and consideration during this time of transition. We are psyched to be working with the most avid, enthusiastic fans in the world! !!

The Box Office is now Closed !! We will reopen soon for Round two with more tickets for sale! You are all great fans and we want to make you happy!

Check Back at 12pm Eastern Standard Time