VIKAS SOOD
H.No 200, FF,
Sector 14,
GURGAON, Haryana, INDIA 122001
Phone : 91-124-4268866
Cellular : 91-98101 85644
EMAIL :
Vikas.Sood@live.com
20+ years of experience in the
Computer industry. Worked with the leading technology companies in
Key Competencies :-
|
Business Management |
·
Organizational Growth and Business Transformation ·
Strategic Planning & Management ·
Client and Vendor Relationship Management ·
Contract Management, Business Analysis ·
Transition and Transformation planning and deployment. |
|
Program/Project Management |
·
Project Management (PMP) and Portfolio Management (RPM). ·
Offshore-Onsite IT Applications and Services Delivery. ·
Budgeting, Estimation and Cost Management. ·
Human Resource – Recruitment and Management. |
|
Design and Development |
·
Software Design and Architecture. ·
Software Development and Support (SDLC). ·
Software Testing and Quality Control (Testing) ·
Release Engineering and defect-fix management. |
|
Process Engineering |
·
Process Management (CMMI Level 5 implementation) ·
Quality Assurance and Delivery Excellence. ·
Standards Deployment and Compliance (ISO 9001:2000, SoX) ·
Information Systems Security & Protection (ISO 27000) |
|
Infrastructure Management |
·
Installation and Maintenance of ·
System and Network Integration and Management ·
IT Infrastructure Procurement, Deployment and Management |
|
Maintenance and Support |
·
Reliability Availability and Serviceability of IT
Solutions. ·
Customer Technical Support Management. ·
Help Desk and Defect Fix Support coordination. ·
Management of Development, Build and Production
environments. |
Professional Certifications :-
PMP certification from
Technical background :-
Extensive experience in the field of
IT Infrastructure deployment. Expertise in design, development and
troubleshooting of IT solutions across Unix, Vax-VMS, Microsoft Windows
domains. A strong background of deploying High Availability solutions for Sun
Enterprise Clusters, IBM's HACMP AIX environment and RAIDs.
Proficiency in systems and network
management aspects on IBM's AIX, SUN OS, Solaris, SGI's IRIX, VAX-VMS, HP_UX,
Ultrix and AT&T SVR4 UNIX.
Extensive experience of implementing
networking and systems integration projects on LANs (TCP/IP,NFS,
Excellence in the field of Software
engineering and Product Development. Proficient in development with C, Fortran,
Cobol, Basic, Lisp, Perl, CGI, Java-J2EE and Unix scripting.
Lead IT
Solutions projects using Databases (Oracle-RAC, Sybase, DB2), SAP-ERP,
PeopleSoft technologies, High Availability (Sun Clusters, IBM HACMP, Veritas
and Solaris volume Management, EMC Raids, Powerpath), Internet and Intranet
solutions(Websphere, Apache, Firewalls).
Experience
of Leading IT projects for
Communication, Financial (Banking and Insurance) and Distribution sectors.
Professional Experience :
Current Employer:IBM,
Employment dates : June 2004
to Date.
Designation : Program Manager, Application Services, IBM Global Services.
ACHIEVEMENTS AT IBM
Account
Management and Program Management for the Application Services offshore
delivery engagements of IBM in
* Program Manager and SPOC for all IBM projects for
Airtel-Infotel projects in the Web-technology, CRM and CDR(Call Data Records)
management domains. Complete ownership of Hiring, Schedule, Quality and Costs.
* Achieved excellent customer feedback for the pioneer
project for EBPP (Electronic Bill Payments) using Credit Cards and Bank Payment
Gateways using Java-J2EE model.
* Established the first complete CDR(Call Data Record)
archival and retrievals solution on an IBM P2 server with AIX and DB2 solution.
* Lead project for Updation of Internet website for Airtel
and the Websphere 5.0 software.
* Completed the Business analysis of the CRM project for
AIRTEL.
* SPOC
and Account Manager for the Enterprise Business Information projects for IBM
Internal requirements. Ownership of Human resourcing, Program Management, Quality Control and
Quality Assurance for projects.
* Achieved
excellent customer feedback and a perfect CSAT of 10/10 in 3 projects.
* Lead
the development, deployment, maintenance and Production Support projects for
IBM Intranet solutions in Marketing, Customer Management and Intranet websites
domains. Using Java-J2EE, AIX, DB2, Oracle, Data-warehousing and Business
Intelligence domains.
* Lead
Delivery Excellence and Quality Assurance Initiatives at Gurgaon.
*
Pioneered several Six Sigma Projects and launched the Lean Sigma
initiatives.
*
Pioneered the ISO 9001:2000 certification for the Gurgaon center in
2006-2007 and Recertification initiatives in 2007-2008.
* Lead the ISO certification Audits.
Coordinated the Internal and External Audits by BVQI. Participated in the
initiative by working as Lead Auditor and Conducted Internal Audits for more
than 30 large projects and management teams.
* Lead the CMMI 1.2 Level 5 assessment and
certification for IBM Gurgaon.
*
Pioneered the SoX (Sarbanse-Oxley Law) compliance audits for Gurgaon projects
for prevention of fraudulent reporting. Lead several Audits and Compliance
verifications for large accounts.
*
Participated in the ISO 27001 Security Audits and initiatives.
*
Participated in Hiring and Competency development initiatives for Webtech,
Unix-C and DW-BI competencies.
* Conducted
Program Management reviews for projects in Communication, Finance,
Banking-Insurance and Distribution domains using Seven-Keys to Success methods.
*
Participated in the IBM Gurgaon Management team meetings and initiatives
including portfolio Management, Project Management Professionals.
Previous Employer : Sun Microsystems Inc,
Employment dates :
January 2001 to February 2004
Designation : Senior Staff Engineer(Software), Sun Cluster, Solaris Software Group
ACHIEVEMENTS AT SUN MICROSYSTEMS
Lead for
the Systems Management development team for Sun Cluster Solutions. Also lead
the Globalization, Reliability, Availability and Serviceability projects for
Sun Cluster software, Also lead Customer
Engineering projects involving development and engineering support for Sun
Cluster software products :-
* Managed design and development projects for Sun Cluster
software to achieve
. the highest profit
making software technology for Sun Microsystems,
* Achieved excellent customer ratings for the improved
indigenous design for the
Upgrade of Sun
Cluster software,
Leading the project inception thru documentation.
* Dramatically eased external and internal bugs-patches
management by
creating
software to manage
bugs and patches and, post information on web-pages nightly.
* Lead the Implementation of the first ever
Internationalization and Localization
of Sun Cluster
software with a geographically spread teams in several countries.
* Designed and
developed indigenous configuration tool for Oracle–RAC
implémentation
on Sun Cluster environnent.
* Managed projects on configuration and management of Sun Enterprise Servers
in Clustered environment for High
Availability providing Technical analysis and
advise to internal as well as external
customers.
* Managed the issues
around Development/QA and documentation Teams in weekly
review of bugs,
patches, processes and proposed Software changes.
*
Advised the Quality Assurance Team for listing the Bugs, Patches and the
the Quality Assurance test cycles for the
Sun Cluster products.
*
Managed Customer escalated bugs, the fixes and the delivery of Patches.
*
Pioneered Six Sigma methodology for the design and development of
Clustering solutions.
* Resolved 100s of
technical support issues by Guiding the Engineering efforts of the
Customer Technical Engineering teams for
Sun Clustering Solutions.
Previous Employer 2: Applisoft
Inc,
Employment Dates : November 1998
to December 2000
Designation : Senior Project Consultant
ACHIEVEMENTS AT APPLISOFT
* Undertook Large software consultancy projects
at :
IBM Global Services /
Corporate Express at
Telxon Corporation at
Unifi Inc, at
* Managed development environment over geographically
distributed unix servers systems
and network of IBM RS6000 Servers with ADSM Backup
Library, EMC Raid-Vaults, SUN
Sparc servers, HP
workstations, Sequent-Dynix servers & Windows NT Servers on WAN.
*
Implemented Y2K upgrades and patches to achieve a completely
trouble-free transition into
Year 2000.
*
Installed and maintained Intranet Netscape Web-servers and CheckPoint
Firewall-1.
*
Developed Web-application to collect configuration and performance data
from UNIX
systems on the network and post them in
Web Viewable format on the Intranet.
*
Automated Systems and Network Performance troubles and Tuning
procedures.
*
Resolved critical performance tuning
issues of system configuration, memory-use,
swapping, network, Raid Usage,
Backup/Restore, Email, DNS and High Availability..
*
Developed a package for automating Operational Procedures, enabling
secure Operations.
*
Automated Backup, Archival and Restore procedures for ADSM Netstore and
EDM Backup
Library.
*
Lead project on the Transition of the Intranet Server with DNS and Email
capabilities onto a
Sparc Enterprise Server.
*
Worked with configurations of EMC’s Symmetrix apps like Powerpath &
ControlCentre.
*
Installed Samba Server software for configuring Solaris to mask as NT
Server.
*
Worked with Dazel Network PrintServer, Metaweb Web Publishing and
Intranet-servers for
access to data and devices across
UNIX & NT Systems on the network.
*
Provided integration environment of development tools and applications.
Previous Employer 3 : Silicon
Graphics Inc.,
( SAARC H.Q of SGI Mountain
View, CA Silicon Graphics Inc is one of the prime
Computer vendors
manufacturers of Unix Workstations, Graphics, Multimedia,
Servers and Supercomputers)
Employment Dates : October 1994 to October 1998
Designation : Technical
Support Manager ( CAD/CAM )
ACHIEVEMENTS AT SGI:
* Won Silicon
Graphics award for excellence in Supercomputing benchmarking.
* Achived sales of
more than 20 Supercomputers and 100s of workstations by
benchmarking MCAD/CAM & CAE analysis
application on workstations and servers.
* Ported software
codes in C, C++ , Fortran and Unix shell scripting to SGI-IRIX
platforms for
benchmarking and customer support.
* Managed a team of 6 hardware field engineers
and technical support engineers to
Work
on presales and post-sales customer support issues.
* Achieved
leadership in MCAD/CAM/CAE market thru road-shows, Technical
Seminars
Benchmarks and partner education on SGI and IRIX environment..
*
Implemented large Installations of
SGI IRIX & Other Unix Servers and Workstations..
*
Planned net-routing for customers to balance network performance and
redundancy.
* Achieved
excellent customer satisfaction ratings by guiding distributors & engineers
on
Systems, network,
application and software aspects.
Previous Employer 4 : Wipro
Infotech Limited,
( Wipro is the largest IT
organization in
SUN, TANDEM, EPSON,
ACER & Several prime vendors.)
Employment Dates : October 1990 to October 1994
Designation : Customer Support Specialist : April 93 to October 94
Senior Customer Support Executive
: October 90 to April 93
ACHIEVEMENTS
AT WIPRO :
* "Award
of Excellence" by for achieving exemplary "Customer
Satisfaction" ratings.
* "Annual
Performer Award" for consistently resolving complex support issues
saving over 1 Million Dollars
* Installed and configured 100s of SUN
workstations and servers connected to
Digitizers, Plotters and Printers.
* Managed the complete installed base of more
than 80 customers of Sun range of workstation
and servers in
*
Guided engineers on configuring LANs, Wans, NFS,
*
Conducted Seminars & Trainings on Unix SUNOS and networking.
*
Configured Network servers, Oracle database server
*
Implemented Mechanical CAD/CAM and CAE software solutions on Sun W/s and
PCs.
*
Ported and benchmarked client software applications on Sparc Stations.
* Wrote
custom shell scripts to integrate the work environment across different
platforms.
*
Implemented Network routings solutions at large Sun customers.
*
Defined & Maintained Large networks of Heterogeneous computing
environments.
*
Conducted performance Benchmarks and SUN product demonstrations.
Previous Employer 5:
Employment Dates : September 1988 to October 1990
Designation : Systems Analyst & Programmer : September '88 to
October '90
ACHIEVEMENTS
AT RCC :
*
Systems Analysis, Design and Development of Application Software.
*
Designed and developed software using Fortran, C, Cobol, LISP & VAX
DCL.
* Conducted Seminars and Trainings on Computing
technologies & Languages.
*
Worked on Scientific, Engineering and Commercial Data-processing
Projects.
* Designed and
Developed software applications on a VAX-8650 DEC Mainframe
with VMS Operating System and Tektronix
graphics Terminals.
Educational
Qualification & Professional Training:
Course & Subjects Institution/Organization Duration Remarks
Bachelor Of Engineering Thapar
Instt. Of Engg&Tech. 4-years 83.73 % Mks
Fortran,C,Pascal,Cobol,
Prolog,S.A.D,
LISP,Basic,
VAX-RDB, PLOT-10 IGL
SunOS,
Solaris, Networking Wipro Infotech
Limited,
AutoCAD,SDRC,Nastran
"Fault-Tolerant
Distributed Teknekron
Software Systems,
Computing
Software Systems
& apps in Stock Exchanges"
IRIX
System-Network Admin Silicon Graphics
Inc.
Multimedia,
system Utilities,
WWW and
Supercomputing.
Oracle Database Administration Oracle 1997 TRAINING
Sun
Clustering, Solaris Internals, Sun Microsystems
Inc.
Veritas & Sun Volume Management
2001 TRAINING
Advanced Perl Programming, CGI,
2004
UML-Java, Six-Sigma, DFSS-I,II,III
Portfolio
Management, RPM Champions 2004-2008 TRAINING
Project
Management, CMMI-5 methods IBM
Global Services.
Six
Sigma, ISO 9000, Leadership in
Project environment.
ISO 9001:2000 Lead
Auditor QMS Bureau Veritas
Quality Inc Nov 2007 Certification
Awards and Recognition:
1981 "First
Indian to Solve Rubik's Cube Puzzle", Newspaper Coverage.
1982 Certificate of Merit for "Distinguished work done on Rubik's Cube"
Authored a book on the solution of
Rubik's Cube Puzzle.
1982 Won the prestigious National Talent Award and scholarship granted
by the National Council of Educational
Research and
1984-88 Topped Examinations during Bachelor of
Engineering studies.:
1991 "Award
of Excellence" by Wipro Infotech for achieving exemplary
"Customer Satisfaction"
ratings.
1993 "Annual
Performer Award" for consistently resolving complex support issues
saving over 1 Million Dollars.
1997 Award for "Achieving Excellence in Super Computing Benchmarking"
and maximizing Supercomputing sales for
Silicon Graphics Inc.
2003 Six Sigma Certification for "DFSS
for Software" by Sun Microsystems Inc.
2005 "PMP-Project Management Professional”
Certification by Project Management Institute.
2007 "Lead Auditor QMS ISO 9001:2000”
Certification by Bureau Veritas Inc.