FAQs about our Clinic
1. What is
your referral policy?
2. How do I find out about results from tests
I've had done?
3. What about follow-up appointments?
4. What about Prescription renewals?
5. What happens if I miss an appointment?
6. Are all services covered by OHIP?
7. How do I become a patient at the Riverside
Court Medical Clinic?
8. What is the Weekend clinic?
1. What is your referral policy?
If you wish to obtain a referral to a specialist,
this must be discussed with your doctor. We DO NOT provide
referrals by phone. Once you have discussed the reasons with
your doctor, the referral and appointment will be made for
you. If you have not heard back from our office within 2 weeks,
please call us to inquire about your appointment unless it
is a diagnostic appointment (i.e. CT Scan or MRI). These types
of appointments take a significant amount of time to book.
Please be patient.
2. How do I find out about results from tests I've had done?
To obtain results of any tests (i.e. blood
work, ultra sound, CT scan, x-rays, MRI) you must book an
appointment with your doctor to review them. We DO NOT provide
results over the phone. To ensure timely review of your test,
please make an appointment with your physician at the end
of your visit to the clinic.
3. What about follow-up appointments?
If your doctor wishes you to book a follow
up appointment, please book the appointment prior to leaving
the clinic. This will ensure you receive your appointment
in the amount of time your doctor wishes to see you again.
4. What about Prescription renewals?
We do not
renew prescriptions by phone, fax or e-mail. When you see
your doctor, please bring all your pills with you and review
them with your doctor at each visit. You will be given enough
medication to last until the next planned follow-up visit.
Please ensure you have booked your follow-up appointment BEFORE
you run out of your pills. On a one-time basis, if you have
not arranged a follow-up appointment and do not have enough
medication, your doctor may arrange for a refill of your prescription
with your pharmacy for a fee of $15.00. Save yourself money
and frustration by ensuring you have arranged an appropriate
follow-up appointment before running out of medication.
5. What happens if I miss an appointment?
You will be billed for all missed appointments
if not cancelled within 24 hours.
6. Are all services covered by OHIP?
No, some services are not covered by OHIP.
These include forms, notes, examinations that are being requested
by third parties and cosmetic treatments. Ask your doctor
for a complete listing if interested.
7. How do I become a patient at the
Riverside Court Medical Clinic?
If you are interested in becoming a patient
at the clinic please feel free to send us your name, address,
and phone number at our new patients mailbox.
8. What is the Weekend clinic?
We hope to accommodate our patients with
urgent needs through our weekend clinic hours. Accordingly,
on Friday afternoon and Saturday morning one of our doctors
is on duty for all patients. Although this may not be your
regular doctor at the clinic, you may wish to call us for
an appointment rather than going to a walk-in clinic elsewhere.
Outside of our regular opening hours you can call our office
for recorded instructions on how to reach
Telehealth Ontario (or click the link) for medical advice,
or you can choose to contact the doctor-on-call regarding
any urgent (but non-emergency) needs.
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