VANEETA KAUR GROVER
301-501 Clarence Avenue South, Saskatoon, SK, S7H 2C8 Canada
Tel: 1-306-249-1946, E-Mail: vkgrover@yahoo.com, URL: http://www.oocities.org/vkgrover

CITIZENSHIP Canadian

PROFESSIONAL CERTIFICATIONS

American Society for Quality Certified Quality Improvement Associate, 2002

PROFESSIONAL EXPERIENCE
Teaching Experience:

Lecturer at the department of Community Health & Epidemiology, College of Medicine, University of Saskatoon, Saskatchewan, SK (Sep 2003 – present).

Teaching Assistant (TA) at McMaster University. (Jan 2003 – April 2003). TA coordinator as well as TA for the Introductory Computer-Aided Statistics. I was also responsible for monitoring discussion on WebCT.

Mentoring (Oct 2000 – Aug 2003): I gave personal tuition to high school, undergraduate and MBA students in Mathematics & Statistics.

TA and Grader at McMaster University (Sep 1996 – Oct 2001). Some of the courses I was a TA for: Business Statistics, Management Science for Calculus for Science students, Operations Modeling with Spread Sheets, Introduction to Operations Management, Quantitative Approaches to Decision Making, Methods for Quality Management, Introductory Computer-Aided Statistics, Probability and Statistical Methods for Science.

Research Experience:

Blood Pressure case study (2003). The goal of the study is to identify the ‘true’ predictors among the 500 variables and, at the same time, control the false discovery rate. Software used: SAS and S-Plus.

Neighbourhood Factors and Children: Hierarchical Linear Models and Small Area Statistics case study (2003). One of the objectives is to study hierarchies in survey data, the relationship between the child outcomes and micro and macro level dependent variables using hierarchical linear models and compare the hierarchical model to traditional regression models. It also involves study of the small area issues, estimate outcomes in areas with sparse individual level data and compare results with methods that do not take into account the small area problem. Software used: SAS.

Study of Voter Preferences for City Councillor (2003): A Survey Sampling Project. Study of the preferences of the voters of ward 1 of the city of Hamilton councillor as well as to study the possible reasons for voting/non-voting and the current issues for the upcoming elections. A sample size of 400 was picked from a population of approximately 10,000 households. Software used: Microsoft Access and Microsoft Excel.

Data Mining case study (2002). The objective of the project was to find the characteristics of the customers who would purchase the product or service if it is offered to them. PCA, PLS as well as CART Analysis was carried out to identify the characteristics of the customers who would respond to the campaign. Software used: SAS, SIMCA-P and S-Plus.

Conducted research as a Ph.D. candidate at the M.G.D. School of Business, McMaster University (1998 - 2001). Software used: Minitab.

Master’s Thesis (1996 - 1998): “Analysis of two server polling system with overlapping skills and limited service”. The main aim of the thesis was to find the optimal division of load in the three queues, i.e. the optimal degree of overlap of skills between the two servers with waiting time in queue as the performance measure. A method was recommended to approximate the mean waiting time in a queue that can be used to determine the optimal allocation of load to the three queues. Software used: FORTRAN and SLAM II.

Master’s Project (1995 - 1996): “The Development of Indian Telecom Sector: The Gap Between demand And Supply and Its Financial Implications”. The demand and supply of the telephone services in India for forecasted using Econometrics methods and found the best financial alternative to meet the demand using the Linear Programming. Software used: RATS (Regression and Time Series) and TORA (Operations research package).

Consulting Experience:

Helped undergraduate students in analyzing the data for their projects (2001 - 2002).

Data Analysis: Patients profiling of chronic pain patients, (2003)

Designed and developed system and programs in Delphi 5 (object oriented) for conducting experiments on Emission Trading at the Department of Economics, McMaster University (2001-02).

Designed a Market Survey questionnaire for a study to improve the effectiveness of Business Improvement Areas in The New City of Hamilton (2001).

Management and Scheduling: I did the scheduling of students for experiments and ensured that enough students were present at the time of the experiment at the Electronic Trading Center, McMaster University (2001).

Developed Data base for Fisher Controls Inc. in Microsoft Access to support their Quality Assurance Program. The database improved the management of the Fisher's Quality Program. It also helped in better identifying the sources of quality problems (2000).

Did Data analysis of primary data for a survey conducted by the Faculty of Health Sciences, McMaster University. The study was conducted to test if the computer based self-answer question system was statistically same as the system of nurse questioning the blood donors (1998).

Web Master – developed and maintaining a few websites (2000 - present) (www.oocities.org/vkgrover/osites.htm)

PROFESSIONAL SKILLS

Computers:

Operating Systems: Windows, UNIX

Microsoft Office: Microsoft Word, Microsoft PowerPoint, Microsoft Excel

Word Perfect office: Corel Presentation, Quattropro, Word Perfect

Data Base: Microsoft Access, SQL, Approach

Programming Languages: Basic, C, DELPHI 5, Fortran, HTML, JAVA, Pascal, asp

Simulation Packages: SLAM II, Arena

Statistical, Econometrics: SAS, S-Plus, SPSS, R, Minitab, Maple, SIMCA-P, RATS

OR Packages: TORA and have working knowledge of CPLEX, MPL and AMPL.

Internet: Internet search, WebCT, mailing lists, web designing, web publishing; Microsoft Front Page and Microsoft Publisher

Data Analysis - Quantitative & Qualitative

Languages:

English

French (level 1)

Hindi

Japanese (Basic)

Punjabi

PROFESSIONAL DEVELOPMENT ACTIVITIES Related To Teaching:
Attended workshops on:

Using Self Directed Learning: Inquiry and Problem-Based Learning at the TA Day 1999, McMaster University.

How to Manage Conflict, Anger and Emotion at the TA Day 1999, McMaster University.

The Impostor Syndrome at the TA Day 1999, McMaster University.

Dealing with Difficult Situations at the TA Day 1997, McMaster University.

Teaching in Different Culture at the TA Day 1996, McMaster University.

Stimulating Discussion in Tutorials at the TA Day 1996, McMaster University.

Related To Research:

Attended workshops on:

Mixed-Effects Models for Longitudinal Data, by Dr. Edward F. Vonesh Jr.at the 31st Annual Meeting of the Statistical Society of Canada, June 2003.

Handling Missing Data at the 30th Annual Meeting of the Statistical Society of Canada, 2002.

Attended several conferences and Seminars on Quality, Statistics, Operations Research and Simulation.

Other:

Attended a workshop on Change Management, Quality Quest ASQ Kitchener section Annual Conference, February, 2003.

Participated in a three day Political Leadership Training, Coloring the City, Hamilton, ON, 2002-03.

Attended a workshop on Project Management, ASQ Toronto section Annual Conference, 2000.

EDUCATIONAL BACKGROUND

Sep 2002 – Aug 2003 Post Degree Student
Department of Mathematics & Statistics,
McMaster University, Hamilton, ON, Canada

Sep 1996 – Aug 1998 M.Sc. Statistics
McMaster University, Hamilton, ON, Canada
THESIS:“Analysis of two server polling system with overlapping skills and 1-limited service"

July 1994 – May 1996 M.A. Applied Operations Research
University of Delhi, New Delhi, India
PROJECT: “The Development Of Indian Telecom Sector: The Gap Between Demand And Supply; And It's Financial Implications".

July 1991 – May 1994 B.A. (Hons.) Mathematics
Jesus and Mary College, University of Delhi, New Delhi, India

PUBLICATIONS

“Recovering energy from waste”, Editors Grover V.I., Grover V.K., Hogland W. by Oxford & IBH Limited, India and Science Publishers, Inc., U.S.A., October 2002.

“Globalization and Environmental Indicators” co-authored with V.I. Grover, Warmer Bulletin, (Journal for Sustainable waste management) U.K. (Number 82) .

“Sustainable And Clean Technologies For Transportation For Cities In Transition Economies” co-authored with V.I. Grover in proceedings of NATO ARW "From Transitional Economy to Sustainable Development” October 2001 .

“Solid Waste Management for Cities in Transition Economies” co-authored with V.I. Grover in proceedings of NATO ARW “From Transitional Economy to Sustainable Development” October 2001 .

“Public participation in Solid Waste Management: A Thai experience”, Warmer Bulletin, (Journal for Sustainable waste management) U.K. September 2001 (Number 80) co-authored with V.I. Grover and Pannomad Sitakun .

“Introduction to Waste Management in Asia" co-authored with V.I. Grover in “Solid Waste Management” Ed. Grover, V.I., etal., Oxford & IBH Publishing Co. Pvt. Ltd, India and A. A. Balkema, The Netherlands, 2000, pages 103-112.

“Introduction to Waste Management in Europe” co-authored with V.I. Grover in “Solid Waste Management” Ed. Grover, V.I., etal., Oxford & IBH Publishing Co. Pvt. Ltd, India and A. A. Balkema, The Netherlands, 2000, pages 237-246.

“Software Reliability Growth Models: A Historical Perspective” co-authored with P.K. Kapur and P.K. Jha in the Journal of Decision and Mathematika Sciences, Volume1, 1996 (New Delhi), pages 37- 64.

“Analysis Of Two Server Polling System With Overlapping Skills And 1-Limited Service” (Master's thesis); 1998

“The Development Of Indian Telecom Sector: The Gap Between Demand And Supply; And It's Financial Implications” (unpublished; Master's project); 1996.

PRESENTATIONS

Presented: “Impact of Family & Neighbourhood on Child’s Learning: Using Hierarchical Linear Model” at the Institute of Agricultural Rural and Environmental Health, September 2003.

Presented the case study: Neighbourhood Factors and Children: Hierarchical Linear Models and Small Area Statistics at the 31st Annual Meeting of the Statistical Society of Canada, June 2003.

Presented summary and results of the three-day Rotaract conference on Youth, Leadership & Sustainable Development at the Youth session of Shared Water Conference, Hamilton, June 2002.

Made several oral presentations on Rotaract, Hamilton-McMaster Rotaract Club and its activities at several Rotary Meetings.

“Software Reliability Growth Models: A Historical Perspective” at the 84^th Indian Science Congress, Delhi, India, January 1997.

“The Future Scenario of Telecom Services in India” at the XXVIII Annual Convention of the Operational Research Society of India (ORSI), New Delhi, India, December 1995.

“Simplex Method” at Intra College paper reading competition at Jesus and Mary College, New Delhi, India in 1994. I won Second Prize.

“Limits and Continuity” at Inter College Paper reading competition at Maitrey College, New Delhi, India in 1994. I was awarded Second Prize.

AWARDS

Received Graduate Scholarship at the McMaster University each year from 1996 - 2001.

Awarded Teaching Assistant at the McMaster University each year from 1996 - 2001.

Received Smt. Sivakamma Radha Krishna GOLD MEDAL - 1996 for being “Best Woman Candidate" in MA Examination, 1996 at the University of Delhi, Delhi, India. (This is awarded to the woman student with the highest grades in Masters level examinations).

PROFESSIONAL MEMBERSHIP

American Society for Quality (ASQ)

ASQ Six Sigma Forum

Statistical Society of Canada

Rotary International (Rotary Club of Saskatoon Nutana)

Fellowship of Rotarians On The Internet

Environment Fellowship of Rotarians

Proposed United Nations Fellowship of Rotarians

VOLUNTEER WORK
Community Involvement:

Member of the Patient Advisory Committee at the West End Health Center, 2003..

Volunteer for Community Volunteer Income Tax Program with the Canada Customs and Revenue Agency, 2002 - 2003.

University Related:

Volunteer Coordinator for the Statistical Society of Canada’s 30th Annual meeting at McMaster University, May 2002.

Director at Large, Special Projects on Board of MGD School of Business Alumni Association, McMaster University, 2001 - 02.

Liaison officer for McMaster University and Member Executive Committee of the Toronto chapter of the Canadian Operations Research Society, 1999 - 2001.

Canadian Operations Research Society:

Organised a Mini Paper Night on “What Experts have to say about Quality”, March 2001.

Hamilton-McMaster Rotaract Club:

Leadership Activities:

Member of the Steering Committee for the formation of Multi District Information Organization of the United States Canada Caribbean region of Rotaract, America Canada Caribbean Together (ACCT), July 2002 – June 2003.

Elected as the Canadian Representative for the ACCT, July 2002 – June 2003.

Secretary of the Hamilton-McMaster Rotaract Club, July 2002 – June 2003.

President of the Hamilton-McMaster Rotaract Club, July 2001 – June 2002.

Webmaster of the Hamilton-McMaster Rotaract Club, July 2001 – June 2003.

Sponsorship and Promotions Chair of the Rotary Zone 22 and 27 Rotaract conference on “Youth, Leadership and Sustainable Development”, May 2002, Hamilton. I also managed budget and logistics of the conference.

Organised a fundraiser: “Multi-Cultural Entertainment Evening” on November 18th 2001.

Other Activities:

Invited by the Rotary International President Bhichai Rattakul to facilitate a workshop at the 2003 Rotaract Preconvention Meeting (Annual International Conference) on 30-31 May 2003 in Brisbane, Australia.

Nominated (one of the three Rotaractors from all over the world) to participate in the conference on “Ending the Tragedy of Landmines through Innovation and Cooperation”, Sept 30-Oct 1 2002 in Seattle, USA.

Volunteered at a number of Fund Raisers and Community Service Events of various Rotary Clubs in the Hamilton area, 2000 - 2002.

	Lecturer at the department of Community Health & Epidemiology, College of Medicine, University of Saskatoon, Saskatchewan, SK (Sep 2003 – present).
	Teaching Assistant (TA) at McMaster University. (Jan 2003 – April 2003). TA coordinator as well as TA for the Introductory Computer-Aided Statistics. I was also responsible for monitoring discussion on WebCT.
	Mentoring (Oct 2000 – Aug 2003): I gave personal tuition to high school, undergraduate and MBA students in Mathematics & Statistics.
	TA and Grader at McMaster University (Sep 1996 – Oct 2001). Some of the courses I was a TA for: Business Statistics, Management Science for Calculus for Science students, Operations Modeling with Spread Sheets, Introduction to Operations Management, Quantitative Approaches to Decision Making, Methods for Quality Management, Introductory Computer-Aided Statistics, Probability and Statistical Methods for Science.

	Blood Pressure case study (2003). The goal of the study is to identify the ‘true’ predictors among the 500 variables and, at the same time, control the false discovery rate. Software used: SAS and S-Plus.
	Neighbourhood Factors and Children: Hierarchical Linear Models and Small Area Statistics case study (2003). One of the objectives is to study hierarchies in survey data, the relationship between the child outcomes and micro and macro level dependent variables using hierarchical linear models and compare the hierarchical model to traditional regression models. It also involves study of the small area issues, estimate outcomes in areas with sparse individual level data and compare results with methods that do not take into account the small area problem. Software used: SAS.
	Study of Voter Preferences for City Councillor (2003): A Survey Sampling Project. Study of the preferences of the voters of ward 1 of the city of Hamilton councillor as well as to study the possible reasons for voting/non-voting and the current issues for the upcoming elections. A sample size of 400 was picked from a population of approximately 10,000 households. Software used: Microsoft Access and Microsoft Excel.
	Data Mining case study (2002). The objective of the project was to find the characteristics of the customers who would purchase the product or service if it is offered to them. PCA, PLS as well as CART Analysis was carried out to identify the characteristics of the customers who would respond to the campaign. Software used: SAS, SIMCA-P and S-Plus.
	Conducted research as a Ph.D. candidate at the M.G.D. School of Business, McMaster University (1998 - 2001). Software used: Minitab.
	Master’s Thesis (1996 - 1998): “Analysis of two server polling system with overlapping skills and limited service”. The main aim of the thesis was to find the optimal division of load in the three queues, i.e. the optimal degree of overlap of skills between the two servers with waiting time in queue as the performance measure. A method was recommended to approximate the mean waiting time in a queue that can be used to determine the optimal allocation of load to the three queues. Software used: FORTRAN and SLAM II.
	Master’s Project (1995 - 1996): “The Development of Indian Telecom Sector: The Gap Between demand And Supply and Its Financial Implications”. The demand and supply of the telephone services in India for forecasted using Econometrics methods and found the best financial alternative to meet the demand using the Linear Programming. Software used: RATS (Regression and Time Series) and TORA (Operations research package).

	Helped undergraduate students in analyzing the data for their projects (2001 - 2002).
	Data Analysis: Patients profiling of chronic pain patients, (2003)
	Designed and developed system and programs in Delphi 5 (object oriented) for conducting experiments on Emission Trading at the Department of Economics, McMaster University (2001-02).
	Designed a Market Survey questionnaire for a study to improve the effectiveness of Business Improvement Areas in The New City of Hamilton (2001).
	Management and Scheduling: I did the scheduling of students for experiments and ensured that enough students were present at the time of the experiment at the Electronic Trading Center, McMaster University (2001).
	Developed Data base for Fisher Controls Inc. in Microsoft Access to support their Quality Assurance Program. The database improved the management of the Fisher's Quality Program. It also helped in better identifying the sources of quality problems (2000).
	Did Data analysis of primary data for a survey conducted by the Faculty of Health Sciences, McMaster University. The study was conducted to test if the computer based self-answer question system was statistically same as the system of nurse questioning the blood donors (1998).
	Web Master – developed and maintaining a few websites (2000 - present) (www.oocities.org/vkgrover/osites.htm)

	Using Self Directed Learning: Inquiry and Problem-Based Learning at the TA Day 1999, McMaster University.
	How to Manage Conflict, Anger and Emotion at the TA Day 1999, McMaster University.
	The Impostor Syndrome at the TA Day 1999, McMaster University.
	Dealing with Difficult Situations at the TA Day 1997, McMaster University.
	Teaching in Different Culture at the TA Day 1996, McMaster University.
	Stimulating Discussion in Tutorials at the TA Day 1996, McMaster University.

	Attended a workshop on Change Management, Quality Quest ASQ Kitchener section Annual Conference, February, 2003.
	Participated in a three day Political Leadership Training, Coloring the City, Hamilton, ON, 2002-03.
	Attended a workshop on Project Management, ASQ Toronto section Annual Conference, 2000.

Sep 2002 – Aug 2003	Post Degree Student Department of Mathematics & Statistics, McMaster University, Hamilton, ON, Canada
Sep 1996 – Aug 1998	M.Sc. Statistics McMaster University, Hamilton, ON, Canada THESIS:“Analysis of two server polling system with overlapping skills and 1-limited service"
July 1994 – May 1996	M.A. Applied Operations Research University of Delhi, New Delhi, India PROJECT: “The Development Of Indian Telecom Sector: The Gap Between Demand And Supply; And It's Financial Implications".
July 1991 – May 1994	B.A. (Hons.) Mathematics Jesus and Mary College, University of Delhi, New Delhi, India

	“Recovering energy from waste”, Editors Grover V.I., Grover V.K., Hogland W. by Oxford & IBH Limited, India and Science Publishers, Inc., U.S.A., October 2002.
	“Globalization and Environmental Indicators” co-authored with V.I. Grover, Warmer Bulletin, (Journal for Sustainable waste management) U.K. (Number 82) .
	“Sustainable And Clean Technologies For Transportation For Cities In Transition Economies” co-authored with V.I. Grover in proceedings of NATO ARW "From Transitional Economy to Sustainable Development” October 2001 .
	“Solid Waste Management for Cities in Transition Economies” co-authored with V.I. Grover in proceedings of NATO ARW “From Transitional Economy to Sustainable Development” October 2001 .
	“Public participation in Solid Waste Management: A Thai experience”, Warmer Bulletin, (Journal for Sustainable waste management) U.K. September 2001 (Number 80) co-authored with V.I. Grover and Pannomad Sitakun .
	“Introduction to Waste Management in Asia" co-authored with V.I. Grover in “Solid Waste Management” Ed. Grover, V.I., etal., Oxford & IBH Publishing Co. Pvt. Ltd, India and A. A. Balkema, The Netherlands, 2000, pages 103-112.
	“Introduction to Waste Management in Europe” co-authored with V.I. Grover in “Solid Waste Management” Ed. Grover, V.I., etal., Oxford & IBH Publishing Co. Pvt. Ltd, India and A. A. Balkema, The Netherlands, 2000, pages 237-246.
	“Software Reliability Growth Models: A Historical Perspective” co-authored with P.K. Kapur and P.K. Jha in the Journal of Decision and Mathematika Sciences, Volume1, 1996 (New Delhi), pages 37- 64.
	“Analysis Of Two Server Polling System With Overlapping Skills And 1-Limited Service” (Master's thesis); 1998
	“The Development Of Indian Telecom Sector: The Gap Between Demand And Supply; And It's Financial Implications” (unpublished; Master's project); 1996.

	Presented: “Impact of Family & Neighbourhood on Child’s Learning: Using Hierarchical Linear Model” at the Institute of Agricultural Rural and Environmental Health, September 2003.
	Presented the case study: Neighbourhood Factors and Children: Hierarchical Linear Models and Small Area Statistics at the 31st Annual Meeting of the Statistical Society of Canada, June 2003.
	Presented summary and results of the three-day Rotaract conference on Youth, Leadership & Sustainable Development at the Youth session of Shared Water Conference, Hamilton, June 2002.
	Made several oral presentations on Rotaract, Hamilton-McMaster Rotaract Club and its activities at several Rotary Meetings.
	“Software Reliability Growth Models: A Historical Perspective” at the 84^th Indian Science Congress, Delhi, India, January 1997.
	“The Future Scenario of Telecom Services in India” at the XXVIII Annual Convention of the Operational Research Society of India (ORSI), New Delhi, India, December 1995.
	“Simplex Method” at Intra College paper reading competition at Jesus and Mary College, New Delhi, India in 1994. I won Second Prize.
	“Limits and Continuity” at Inter College Paper reading competition at Maitrey College, New Delhi, India in 1994. I was awarded Second Prize.

	Received Graduate Scholarship at the McMaster University each year from 1996 - 2001.
	Awarded Teaching Assistant at the McMaster University each year from 1996 - 2001.
	Received Smt. Sivakamma Radha Krishna GOLD MEDAL - 1996 for being “Best Woman Candidate" in MA Examination, 1996 at the University of Delhi, Delhi, India. (This is awarded to the woman student with the highest grades in Masters level examinations).

	Member of the Patient Advisory Committee at the West End Health Center, 2003..
	Volunteer for Community Volunteer Income Tax Program with the Canada Customs and Revenue Agency, 2002 - 2003.

	Volunteer Coordinator for the Statistical Society of Canada’s 30th Annual meeting at McMaster University, May 2002.
	Director at Large, Special Projects on Board of MGD School of Business Alumni Association, McMaster University, 2001 - 02.
	Liaison officer for McMaster University and Member Executive Committee of the Toronto chapter of the Canadian Operations Research Society, 1999 - 2001.