RICHARD KEE KONG CHIA
8, Jalan Beluntas, Medan Damansara, 50490 Kuala Lumpur. Malaysia
or: Dorm 505, Asian Institute of Management, Manila
Telephone (60) 3-254-6468 Fax (60) 3-254-6468
Email rchia@yahoo.com
BACKGROUND SUMMARY
Has nine years of international exposure in ACNielsen, worked
primarily in a regional position (Asia), with global and regional
counterparts in the area of strategy planning in IT and business systems
improvements. My interest is primarily regional or global positions,
located anywhere within Asia Pacific. Also has more than three years
ISO9001 experience, after helping the company achieve certification in
1996. I am also interested in the area of quality and business process
improvement, primarily in ISO14000 and TQM.
EDUCATION
Asian Institute of Management, Manila, Philippines, 1998-1999
Candidate for the degree of Master in Management
Royal Melbourne Institute of Technology, Victoria, AUSTRALIA, 1982-1984
Bachelor of Applied Science in Computer Science
PROFESSIONAL EXPERIENCE
ACNielsen Malaysia Sdn Bhd, Aug 1989 - July 1998
Director, Information Services (with regional responsibilities)
Responsibilities included:
a) Design and development of information systems for the Customized
Research business of the ACNielsen group of companies in Asia-Pacific (12
countries). ACNielsen is a leading edge global market research company
that uses Information Systems extensively worldwide. The Malaysian office
is a global software development center for its Customized Research
business.
b) Matrix functional reporting to the Regional Business Marketing Head in
new product and business development of Customized Research products and
services. This includes coordinating the implementation of cost-saving and
productivity systems.
c) Overall strategy planning of long range IT plan for Asia Pacific. This
includes standardization, setting directions and implementing for the
ACNielsen group in Asia Pacific. Responsible for implementing global
initiatives for Asia.
d) Managed a team of software developers in the development of
world-class PC-based systems used extensively in the ACNielsen group of
companies. These systems are now the standards for Customized Research
services in Asia Pacific.
Accomplishments
a) Active managerial involvement in the attainment of the ISO9001
certification for the Malaysian office for the design, development and
implementation of software for market research. The certification was
achieved within 18 months of commencement.
b) Coordinated, planned and led the implementation of the company-wide
proprietary email system for ACNielsen in Asia-Pacific. This was achieved
in a record time of 6 months in 12 countries.
c) Pioneered and implemented the Research Processing System workflow and
method for the Customized Research business of ACNielsen in Asia. This was
a significant business process improvement for all the 12 countries,
resulting in quicker turnaround and cost-saving.
Computer Systems Advisers (M) Sdn Bhd, Malaysia, July 1985 - Aug 1989
Systems Engineer / Marketing Executive
Responsibilities included:
a) Technical and operating systems support of mini-computers (DEC, AT&T,
Sun) for corporate clients. This included all high-end wide-area network,
corporate-wide local area network and all telecommunications
infrastructure projects.
b) Pre and post marketing activities like product launches, exhibitions,
demonstrations, etc.
OTHER INFORMATION
Being a Malaysian Chinese, I speak and write English and Bahasa
Malaysia fluently, speak Cantonese, Hakka and some Mandarin. I have also
acquired simple conversational skills in Japanese and Thai language, with
ability in picking up other Asian languages