KATHLEEN CLAIRE POWELL JOSEPH

Unit 1104 Parklane Condominium, 116 HV dela Costa St., Salcedo 
Village, Makati City, Philippines
Telephone (632) 892-0466 / (632) 813-1275 Fax (632) 817-1208
Email kjoseph@aim.edu.ph / dayday@parklane.com.ph

BACKGROUND SUMMARY

Has significant exposure in the hotel and banking industries. 
With substantial experience in sales and marketing. Especially adept at 
customer service and human resource management. Possesses excellent 
interpersonal and communication skills along with a capacity for 
leadership, can easily adapt to a cross-cultural environment, is energetic 
and highly motivated.  Computer proficient, fluent in English and 
Filipino, well-versed in basic Spanish and Nippongo.

EDUCATION

Asian Institute of Management, Manila, Philippines, 1997-1999
Candidate for the degree of Master in Business Management

University of the Philippines at Diliman, Quezon City, June 1986 to April 
1991
B.S. Social Work 

PROFESSIONAL EXPERIENCE

 PERFORMEX, INC., July 1998
Consultant
Was commissioned by Performex, Inc., a human resource development 
consulting firm, to evaluate the operating procedures of First Multi-Tech 
Industrial Development Corporation's (FMIDC) purchasing department as well 
as to craft a functional strategy for the department. Project was 
completed within one month with results that satisfied both Performex, 
Inc. and FMIDC.  

CITYTRUST BANKING CORPORATION (now BPI FAMILY BANK), May 1996 to June 1997
Account Officer - Mortgage Banking Division then Share Finance Division
Contributed 35 pct of the Share Finance Division's portfolio. Ensured that 
the Division's goals were attained through client solicitation, 
cultivation of marketing channels, servicing of client's transaction needs 
and account management. Assisted Division Head in developing support 
infrastructure such as the customer sales/service process and loan 
documents. Actively participated in providing comprehensive on-the-job 
training to new hires and management trainees.

HOTEL INTER-CONTINENTAL MANILA, July 1993 to April 1996
Room Reservations Officer then Front Office Receptionist/Cashier
As Room Reservations Officer, received and processed reservations made by 
clients for all hotels in the chain. Placed second in Roomnight Sales 
Incentive Contest. As Front Office Receptionist/Cashier, facilitated the 
registration of guests and handled settlement of their bills upon 
check-out. Ensured that guests received prompt and efficient service every 
time they approached the Front Desk. In both departments, was consistently 
assigned trainor of new hires and management trainees. 

OTHER INFORMATION

 Extra-curricular activities at AIM include: active participation 
in the AIM Fitness Club and AIM Perspectives newspaper as Vice-President 
and Sports Editor, respectively.  Former national athlete and Philippine 
record-holder. Former aerobics instructress and swimming coach.