RENÉE LOUISE MONKMAN

c/o Juanita Flynn, 12441 N. 22 Ave., Phoenix, Arizona 85029, 
United States
Telephone +1 602 395 0334
Email renee@monkman.com

BACKGROUND SUMMARY

EDUCATION

Rotterdam School of Management, Erasmus Graduate School of 
Business, 1997--1999	
Candidate, Master of Business Administration in General Management
MBA Exchange:  The Asian Institute of Management, Manila, Philippines

University of Arizona, Tucson, AZ, USA, 1985--1990	
Bachelor of Arts in Creative Writing, minor in Political Science 

PROFESSIONAL EXPERIENCE

 ASPECT TELECOMMUNICATIONS;  London, UK, and San Jose, CA, USA 
1995--1998
Product and service solutions for companies with mission-critical call 
centers.

MBA/MBM Internship: International Product Manager (1998)
Analyzed the European and South East Asian intelligent network (IN) 
market, determining the market size and opportunity.  Determined product 
requirements for IN applications through interviews with existing and 
potential development partners and customers.  Developed a market entry 
and positioning strategy, presenting recommendations to the general 
managers and corporate executives.

Senior Technical Writer (1995--1997)
Planned for and led documentation projects for both internal and external 
customers.  Proposed and created the first world-wide and online versions 
of field service information.  Initiated and maintained internal lines of 
communication to better support my customers, resulting in a higher 
quality product. Represented three functional departments on the product 
life cycle team.  Presented and demonstrated online documentation at 
customer conference.

INTERNATIONAL BUSINESS MACHINES (IBM)  San Jose, CA, USA 1989--1995	
Storage Subsystems Division
Library Planner/Lead Writer (1992--1995)
Led writing team, determining resource and schedule needs for three 
libraries.  Participated in cross-functional development teams to 
determine product content.  Coordinated translation of publications.  
Mentored new hires and interns.

Technical Writer (1989--1990; 1991--1992)
Edited and wrote technical information for two product libraries.  
Evaluated new development tools and methodologies.  Mentored new hires and 
interns.

AVALON SOFTWARE Tucson, AZ, USA 1990--1991; 1988--1989	
A provider of computer integrated inventory management software.
Technical Writer Intern
Edited and wrote technical information for MRP II software.  Modeled 
thirteen software modules using CASE tool.  Assisted on customer support 
hotline.

OTHER INFORMATION

 Extracurricular Activities: 
1997--1998	Newsletter Editor, International Business Club,
                                Rotterdam School of Management 
1993--1995	President and Member of the Board of Directors, San Jose 
Center for Poetry 
1993	                Reading Tutor, Los Altos/Mountain View Adult 
Education Center, Project Able
1992--1994	Newsletter Editor, Society for Technical Communication, 
Silicon Valley Chapter
Interests:
Literature, music, gardening, writing poetry and short fiction, 
entertaining