 | Build Customer Loyalty
Use information more effectively to retain your most valuable customers. Anticipate their
needs and tailor products and services to suit them, while protecting your business from
competitive threats.
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| Achieve Market Leadership
Stay ahead of your competition through a program of planning, investment, and
implementation geared to the Information Economy. Create / enhance brand reputation and
provide superior return on investment.
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| Optimise Business Processes
Bring products to market more quickly, reduce the cost of the sale, create integrated
customer/supplier relationships, reduce transactional and overhead costs, improve customer
responsiveness and service.
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| Create New Products and Services
Produce new sources of value with improved time-to-market and product development
capabilities. Satisfy your customers through mass customization and responsive pricing.
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| Reach New Markets
Grow revenues and market share by extending the supply chain, promote tailored products
and services through new delivery channels. Manage growth and control downside risk
through market diversification.
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| Enhance Human Capital
Anticipate and capitalize on organizational changes - maximize employee contribution and
effectiveness, integrate new ways of doing business with old, exploit new sources of
information and knowledge.
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| Harness Technology
Ensure that your technology choices will allow you to execute your E-Business plan.
Leverage existing investments and make the most of new ones.
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| Create Trust
Protect sensitive customer and company data. Manage global policy, regulatory,
tax, and legal environments. Control business and technical infrastructure risk.
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