หัวข้อเรื่องและงาน

• Discuss a defective, discontinued, or recalled product.
• Ask for and provide service at a gas station.
• Understand and act on a product safety recall.
• Write and respond to a consumer complaint letter.

สาระสำคัญ

• Products and Their Problems
• Product Safety
• Grammar “Used to”
• Comparisons with as and not as
• Complaint Letters and Responses

สมรรถนะที่พึงประสงค์