Unit 3: Your equipment and machines

Workplace Skills

• Tells employer about equipment breakdown
• Troubleshoots a problem

Life Skills

• Discusses a product warranty
• Completes a proof-of-purchase card
• Uses telephone product service lines

Civics Concepts

• Rights afforded by product warranties
• Employer expectations that workers report equipment breakdowns

Social Language

How to:

• admit a possible error
• reassure a worried person
• empathize
• express worry about consequences

Grammar

• The passive voice
• Review: Irregular past participles

SCANS Competencies

• Information: Acquires and evaluates data
• Technology: Maintains equipment and troubleshoots problems

SCANS Foundation Skills

Listening

Understands:

• concerns over errors
• equipment problems

Speaking

• Describes equipment breakdowns
• Uses telephone service lines
• Relates a personal experience

Reading

Reads:

• warranties
• advice about reporting breakdowns
• a repair or replace order
• service receipts

Writing

• Fills in a proof-of-purchase card
• Charts machinery breakdowns
• Writes a composition

Thinking

• Interprets a product warranty
• Compares and contrasts service receipts

Personal Qualities

• Demonstrates individual responsibility by reporting equipment breakdowns
• Demonstrates integrity