ROBERT BRUCE GIDDENS

Voice (949) 495-1276

Email: brucegiddens@cox.net       Website: http://www.oocities.org/websites2you  

EDUCATION

Bachelor of Science, Management, Pepperdine University, Malibu, CA 1981

PROFESSIONAL DEVELOPMENT

Microsoft Certified Professional, Internetworking with Windows TCP/IP, 2000
Administering and Supporting Windows NT 4.0, New Horizons, 2000
Photoshop 5.5, Fireworks, Advanced HTML, New Horizons, 2000
Website Development for Business, Saddleback College, 1999
Creative Writing, American Management Association, 1982
Technical Writing, American Management Association, 1982
Seminar Management, American Management Association, 1979
Course work in English, Engineering and Computer Programming

PROFESSIONAL SKILLS

Development and delivery of websites using HTML and multimedia software packages.
Development and delivery of training packages for computer graphics systems.
Development and delivery of audio-visual standup presentations.
Development and coordination of project schedules.
Development of training packages for engineering, design and construction companies.
Development and delivery of marketing and training seminars for engineering SW packages.
Installation, configuration and maintenance of standalone and networked computer workstations.
Solid interviewing, researching and writing skills, and an exceptional ability to interact with people.

TECHNICAL SKILLS

Desktop Publishing: MS Word, Word Perfect, MS Publisher, Adobe Acrobat, and AmiPro.
HTML desktop editors: Dreamweaver, Notebook, Frontpage, Notetab, and Trellix.
Image Processing: Photoshop, Photopaint, Photo Finish, Corel Draw, and Visio.
Presentations: PowerPoint, Freelance Graphics, and Corel Show.
Multimedia: Fireworks and Flash.
Network configuration and troubleshooting with TCP/IP.
Miscellaneous: Excel, and File Transfer Protocol applications.
3D Modeling: Intergraph PDS, Plant Design Review, Microstation, and Autocad.
Operating Systems: Windows 3.1, Windows 95, Windows 98, Windows NT, and DOS.

WORK EXPERIENCE

SELF EMPLOYED, Laguna Niguel, CA            1999 - present

Technical Writer / Website Developer / Computer Consultant

Provided technical writing, editing, document design and computer support services to various companies and individuals.

Developed commercial websites for:

Myself, Websites2you, (www.oocities.org/websites2you)
Khyber Pass Persian Rug Store (www.PersianRugStore.com),
Rug Cleaning and Repair (www.rugcleaningandrepair.com),
Sure Foundation Publishers (www.surefoundation.com),
Ben's Smithy (www.oocities.org/benssmithy) and
CabinetsRus (www.CabinetsRus.com).

FLUOR DANIEL, Irvine, CA            1991 - 1999

Piping Designer/Technical Writer

Responsibilities included procedures writing, courseware development and training, client interface, presentations, plant layout, supervision, planning, estimating, detailed design, construction support, scheduling, and progress reporting. Arranged and designed numerous major industrial facility units. Provided technical writing and communications services as required.

·        Researched, collected and published ISO9000 project activity lists, work descriptions and checklists. Researched and collected applicable standards and code regulations. Designed and produced presentations for client review meetings. Earned several MVP awards for enhancing the client design review process and for creating various safety presentations. Used PDS, Plant Design Review, Microstation, Autocad, Freelance Graphics, AmiPro and Lotus Notes.

·        Sourced and published on the Fluor Daniel Intranet over 300 safety topics for use by others in creating safety presentations. Designed the layout for a company safety web site.

·        Designed, developed and narrated audio-visual presentations for corporate officers and the piping department.

·        Restructured and rewrote portions of the Underground Piping Design Guide.

SELF EMPLOYED, Laguna Niguel, CA            1987 - 1991

Technical Writer / Editor / Illustrator

Provided technical writing, editing and publication design services to various computer companies.

·        On contract to McDonnell Douglas: Generated copy and illustrations for operations, fault isolation, and maintenance manuals on the MD-11 aircraft. Working from engineering documents and interviews with engineers validated and documented the interfaces between a multitude of on-board CPUs. Collected, organized and presented the material for inclusion in a database for ready reference and for input to customer-level documentation. Used ATA-100, Interleaf, Lotus 1-2-3, and Word Perfect.

·        On contract to Boeing Computer Services: Recruited and supervised a team of training writers for designing and producing training documents for the new Federal Telephone System, FTS2000. Generated new material, planned workloads, assigned tasks and edited final drafts. Used Word Perfect and MS Word.

·        On contract to Amdahl: Designed, developed and illustrated diagnostics, physical planning and installation manuals for a mainframe-based front-end communications processor. Designed and arranged illustrations and page formats to describe interactive menu-driven diagnostic procedures, physical equipment requirements and installation sequences. Used Unix vi, EDT, TROFF and Interleaf.

·        On Contract for GE Fanuc: Wrote a 20-page, 5-product brochure. Working from interviews with engineers, generated new copy in 5 days. Gave instructions and storyboard for illustrations, photographs and layout.

·        On contract to Tracor Aerospace: Documented functional test plans and procedures for the USAF WorldWide Information System Local Area Network (WISLAN). Assisted test engineers in development and writing of LAN simulator operating procedures. Edited and assembled over 3000 pages of documentation. Developed and maintained work in progress management system for the whole documentation effort. Used Unix, EVE, TROFF, and RUNOFF.

McDONNELL DOUGLAS AUTOMATION COMPANY, Long Beach, CA       1978 - 1987

Marketing Consultant / Trade Show Manager / Writer

Provided technical support to the computer software marketing and sales departments.

·        Planned, designed and produced large and small computer product trade show presentations and installations of show hardware and software. Selected, trained and supervised all involved personnel and gave stand-up presentations.

·        Helped plan and produce new product introduction campaigns for two CAD/CAM applications, Unigraphics II and GDS/BDS. Conceived and produced audio-visual multi-media programs, product brochures, press releases and press conferences.

·        Generated copy and illustrations for Unigraphics II user manuals. Used Wang and Unigraphics. Supervised the reorganization and rewriting of seven GDS/BDS user manuals.