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\viewkind4\uc1\pard\qc\b\f0\fs20 DIANE SHOPE\b0\par
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18 N. Hopewell St.\par
Everett Pa 15537\par
(814) 652-5089\par
BlondOwl@hotmail.com\par
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OFFICE CLERICAL\par
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\b0 I have worked in offices for over 7 years total. The last office position was as a tax preparer for Jackson Hewitt in the Bedford Wal-Mart office.\par
Previously I was an office manager supervising 6 employees in Carmichael California. I studied secretarial and business classes in both high school and college.\par
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\b CAREER SUMMARY\par
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\b0 I was employed as a shift supervisor at the Sac's Shop across from the Wal-Mart, and immediately before that I was employed as a tax preparer at Jackson Hewitt in Bedford. I moved to Pennsylvania in September 2001, to marry my fiance. I was employed by the United States Postal Service for four years in the capacity of a letter carrier. I also have been employed as an office manager of a company, that I successfully developed and incorportated a system of computer programs that increased sales and productivity over 500%.\par
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\b MAJOR ACCOMPLISHMENTS\par
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\pard{\pntext\f1\'B7\tab}{\*\pn\pnlvlblt\pnf1\pnindent0{\pntxtb\'B7}}\fi-720\li720\b0 I developed a program of tables that our sales force used to access information rapidly to give our customers faster and more accurate quotes.\par
{\pntext\f1\'B7\tab}I devised and developed an employee's handbook for Complete Merchant Services, that clearly outlined their repsonsibilities and the company's regulations.\par
{\pntext\f1\'B7\tab}I increased the number of sales calls our staff went out on by utilizing computer programs that tracked their schedules and availabilities.\par
{\pntext\f1\'B7\tab}I devised a training program for new bakers, and cooks, for Marie Callendars that ensured all employee were fully trained in an efficient manner.\par
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\b HONORS RECEIVED\b0\par
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\pard{\pntext\f1\'B7\tab}{\*\pn\pnlvlblt\pnf1\pnindent0{\pntxtb\'B7}}\fi-720\li720 Bank of America Scholarship for mathematics\par
{\pntext\f1\'B7\tab}National Honor Society\par
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\b EMPLOYMENT HISTORY\par
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\b0 Sac's Shop #14\par
10070 Hwy 30\par
Everett Pa 15537\par
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Shift Supervisor\par
Ran the register and supervised 4 employees\par
\b Aug 2005-Jan 2006\par
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\b0 Bob Evan's Restaurant #248\par
153 N Breezewood Rd\par
Breezewood Pa, 15532\par
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Grill Operator\par
Prepared food in accordance with company polices\par
\b May 2004-Aug 2005\par
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\b0 Jackson Hewitt Tax Services\par
580 Northern Avenue\par
Hagerstown, MD 21740\par
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Peak Tax Preparer\par
Performed the duties of a tax preparer, handling customers and filing their taxes electronically.\par
\b January 2003-April 2003\par
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\b0 Recuperating from knee surgery\par
\b May 2002-January 2003\par
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\b0 Ed's Steak House\par
McDevitt and Slick Enterprises\par
4475 Business 220\par
Bedford, Pa 15522\par
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Waitress\par
I served customers and took their orders\par
\b February 2002- May 2002\par
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\b0 United States Postal Service\par
1618 Alhambra Blvd.\par
Sacramento, Ca. 95816\par
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City Letter Carrier\par
Performed the duties of a letter carrier, including sorting and carrying the mail.\par
\b August 1997-August 2001\par
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\b0 Complete Merchant Services\par
Fair Oaks Blvd\par
Carmichael, Ca. 95608\par
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Office Manager\par
Duties included hiring of employees, scheduling staff. Organizing computer programs, talking with customers in service related areas. Writing computer programs using Excell and Word for the sales staff. Assisting with account receivables.\par
\b July 1996- December 1996\par
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\b0 Deanna Barry\par
Citrus Heights, Ca 95610\par
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Office Assistant\par
Duties included, using mail merge systems to mail out information to clients. Using Excell and Word programs to keep detailed information about clients\par
\b August 1996-February 1997\par
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EMPLOYMENT\par
\b0 Marie Callendars\par
Victorville, Ca\par
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Assistant Kitchen Manager\par
Duties included scheduling employees, supervising 20 employees. Assisting in hiring, training, ordering supplies and processing paperwork.\par
\b February 1987-September 1995\par
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EDUCATION\par
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\b0 Victor Valley Junior College\par
Victorville, California\par
1990-1992\par
Accounting Major, business classes\par
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Moreno Valley High School\par
Moreno Valley California\par
1972-1976\par
Business, college preperation courses\par
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}
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