DIANE SHOPE

18 N. Hopewell St.
Everett Pa 15537
(814) 652-5089
BlondOwl@hotmail.com

OFFICE CLERICAL

I have worked in offices for over 7 years total. The last  office position was as a tax preparer for Jackson Hewitt in the Bedford Wal-Mart office.
Previously I was an office manager supervising 6 employees in Carmichael California. I studied secretarial and business classes in both high school and college.

CAREER SUMMARY

I was employed as a shift supervisor at the Sac's Shop across from the Wal-Mart, and immediately before that I was employed as a tax preparer at Jackson Hewitt in Bedford. I moved to Pennsylvania in September 2001, to marry my fiance. I was employed by the United States Postal Service for four years in the capacity of a letter carrier. I also have been employed as an office manager of a company, that I successfully developed and incorportated a system of computer programs that increased sales and productivity over 500%.

MAJOR ACCOMPLISHMENTS

•	I developed a program of tables that our sales force used to access information rapidly to give our customers faster and more accurate quotes.
•	I devised and developed an employee's handbook for Complete Merchant Services, that clearly outlined their repsonsibilities and the company's regulations.
•	I increased the number of sales calls our staff went out on by utilizing computer programs that tracked their schedules and availabilities.
•	I devised a training program for new bakers, and cooks, for Marie Callendars that ensured all employee were fully trained in an efficient manner.

HONORS RECEIVED

•	Bank of America Scholarship for mathematics
•	National Honor Society

EMPLOYMENT HISTORY

Sac's Shop #14
10070 Hwy 30
Everett Pa 15537

Shift Supervisor
Ran the register and supervised 4 employees
Aug 2005-Jan 2006

Bob Evan's Restaurant #248
153 N Breezewood Rd
Breezewood Pa, 15532

Grill Operator
Prepared food in accordance with company polices
May 2004-Aug 2005

Jackson Hewitt Tax Services
580 Northern Avenue
Hagerstown, MD 21740

Peak Tax Preparer
Performed the duties of a tax preparer, handling customers and filing their taxes electronically.
January 2003-April 2003

Recuperating from knee surgery
May 2002-January 2003

Ed's Steak House
McDevitt and Slick Enterprises
4475 Business 220
Bedford, Pa 15522

Waitress
I served customers and took their orders
February 2002- May 2002

United States Postal Service
1618 Alhambra Blvd.
Sacramento, Ca. 95816

City Letter Carrier
Performed the duties of a letter carrier, including sorting and carrying the mail.
August 1997-August 2001

Complete Merchant Services
Fair Oaks Blvd
Carmichael, Ca. 95608

Office Manager
Duties included hiring of employees, scheduling staff. Organizing computer programs, talking with customers in service related areas. Writing computer programs using Excell and Word for the sales staff. Assisting with account receivables.
July 1996- December 1996

Deanna Barry
Citrus Heights, Ca 95610

Office Assistant
Duties included, using mail merge systems to mail out information to clients. Using Excell and Word programs to keep detailed information about clients
August 1996-February 1997

EMPLOYMENT
Marie Callendars
Victorville, Ca

Assistant Kitchen Manager
Duties included scheduling employees, supervising 20 employees. Assisting in hiring, training, ordering supplies and processing paperwork.
February 1987-September 1995

EDUCATION

Victor Valley Junior College
Victorville, California
1990-1992
Accounting Major, business classes

Moreno Valley High School
Moreno Valley California
1972-1976
Business, college preperation courses