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Interview theory - The Basic Things

In addition to doing research and practicing your answers to common interview questions, you should be aware of general interview etiquette. Remember the following points when preparing for an interview:


Review your resume, and make sure that you can explain everything on it. Arrive at the interview ten minutes early to give yourself an opportunity to collect your thoughts and relax. Be aware that many employers will have their receptionists record the time you came in. If you rush in at the last minute, an employer may have serious concerns about your ability to arrive on time for a normal day at work.
Get a good night's sleep before your interview. You will think more effectively in the interview if you are rested. Also, yawning will not impress anyone. Eat something before the interview. If you are worried about your stomach growling, you will not be able to concentrate on the questions.
Dress appropriately for the position that you are applying to. Try to dress like the people who work there would dress if they were representing their organization at some function. If you are unsure about what to wear, always err on the side of being too dressed up.
Make sure that you are clean, neat, and well groomed. Interviewers do notice your appearance, and first impressions are critical in an interview situation.
Take a copy of your resume, transcript, references and perhaps a portfolio or work samples with you. Also take a pen and paper, as you may wan to record some important information.


The Interview

Interview is an opportunity for both the employer and the applicant to gather information. The employer wants to know if you, the applicant, have the skills, knowledge, self-confidence, and motivation necessary for the job. At this point you can be confident that the employer saw something of interest in your resume. He or she also wants to determine whether or not you will fit in with the organization's current employees and philosophy. Similarly, you will want to evaluate the position and the organization, and determine if they will fit into your career plans. The interview is a two-way exchange of information. It is an opportunity for both parties to market themselves. The employer is selling the organization to you, and you are marketing your skills, knowledge, and personality to the employer.


Interview Preparation


Research is a critical part of preparing for an interview. If you haven't done your homework, it is going to be obvious. Spend time researching and thinking about yourself, the occupation, the organization, and questions you might ask at the end of the interview.


Step 1: Know Yourself


The first step in preparing for an interview is to do a thorough self-assessment so that you will know what you have to offer an employer. It is very important to develop a complete inventory of skills, experience, and personal attributes that you can use to market yourself to employers at any time during the interview process. In developing this inventory, it is easiest to start with experience. Once you have a detailed list of activities that you have done (past jobs, extra-curricular involvements, volunteer work, school projects, etc.), it is fairly easy to identify your skills.
Simply go through the list, and for each item ask yourself "What could I have learned by doing this?" "What skills did I develop?" "What issues/circumstances have I learned to deal with?" Keep in mind that skills fall into two categories - technical and generic. Technical skills are the skills required to do a specific job. For a laboratory assistant, technical skills might include knowledge of sterilization procedures, slide preparation, and scientific report writing. For an outreach worker, technical skills might include counselling skills, case management skills, or program design and evaluation skills
Generic skills are those which are transferable to many work settings. Following is a list of the ten most marketable skills. You will notice that they are all generic.


· Analytical/Problem Solving
· Flexibility/Versatility
· Interpersonal
· Oral/Written Communication
· Organization/Planning
· Time Management
· Motivation
· Leadership
· Self-Starter/Initiative
· Team Player


Often when people think of skills, they tend to think of those they have developed in the workplace. However, skills are developed in a variety of settings. If you have ever researched and written a paper for a course, you probably have written communication skills. Team sports or group projects are a good way to develop the skills required of a team player and leader. Don't overlook any abilities you may have
When doing the research on yourself, identifying your experience and skills is important, but it is not all that you need to know. Consider the answers to other questions such as:


· How have I demonstrated the skills required in this position?
· What are my strong points and weak points?
· What are my short term and long term goals?
· What can I offer this particular employer?
· What kind of environment do I like? (i.e. How do I like to be supervised? Do I like a fast pace?)
· What do I like doing?
· Apart from my skills and experience, what can I bring to this job?


Step 2: Know the Occupation


The second step in preparing for an interview is to research the occupation. This is necessary because in order to present a convincing argument that you have the experience and skills required for that occupation, you must first know what those requirements and duties are. With this information uncovered, you can then match the skills you have (using the complete skills/experience inventory you have just prepared) with the skills you know people in that occupational field need. The resulting "shortlist" will be the one that you need to emphasize during the interview.
It is also in your best interest to identify the approximate starting salary for that position, or those similar. There are several ways to find out about an occupation:
· Acquire a copy of the job description from the employer (Human
· Resources/Personnel) or check with Student Employment Services. If you are responding to an advertisement, this may also supply some details.
The Career Resource Centre has general information files on a variety of occupations. Make sure you have read through the appropriate file and are updated on the occupation. If you belong to a professional association related to the occupation, use its resources. These associations often publish informative newsletters and sponsor seminars. It is also a good way to meet people working in the field. Conduct information interviews with people working in the field. Read articles about people in the occupation, and articles written by people in the occupation. Sources include newspapers, magazines and the internet. Find out what the future trends are in the area. Is technology changing the job?


Step 3: Know the Organization


The more you know about an organization, the better prepared you will be to discuss how you can meet its needs. Some of the characteristics that you should know about an organization are:


· Where is it located?
· How big is it?
· What are its products and who does it serve?
· How is the organization structured?
· What is its history?
· Have there been any recent changes, new developments?
There are a number of ways in which you can access this information. Most medium- to large-sized organizations publish information about themselves. You can access this a number of ways:
· On campus at the Student Employment Services (company literature and business directories) or at the Drake Centre Library
· The Winnipeg Centennial Library has a business microfiche with information on over 5000 Canadian companies and business directories
· Many companies have internet home pages which you can locate by searching by industry and company name
· Finally, you can visit or phone the organization and request some information on their products, services or areas of research


If the organization is fairly small, or fairly new, there may not be much information published. In this case, it will be necessary to do an information interview. Contact someone within the organization, introduce yourself, explain that you are considering moving into the field, and ask if it would be possible to meet with him/her to inquire about the company/organization and about what exactly the position would involve.


Step 4: Prepare Questions


Having completed your background research, you are now ready to prepare questions to ask the interviewer(s). Try to think of questions for which the answer was not readily available in company literature. Intelligent well thought-out questions will demonstrate your genuine interest in the position. Be careful how many questions you ask, however, as too many can imply you feel the interview was not successfully run. Pick your questions with care - this is your chance to gather information, so ask about what you really want to know. Avoid sounding critical by mentioning negative information you may have discovered. This is one of the most effective ways to compare different employers, so for issues of particular importance to you (for example, whether they support staff upgrading), you should ask the same questions of each employer. Some sample questions are:


· What are the most significant factors affecting your business today? How have changes in technology most affected your business today?
· How has your business/industry been affected by the recession?
· How has your company grown or changed in the last couple of years?
· What future direction do you see the company taking?
· Where is the greatest demand for your services or product?
· Where is most of the pressure from increased business felt in this company?
· Which department feels it the most?
· How do you differ from your competitors?
· How much responsibility will I be given in this position?
· What do you like about working with this organization?
· Can you tell me more about the training program?
· Have any new product lines been introduced recently?
· How much travel is normally expected?
· What criteria will be used to evaluate my performance?
· Will I work independently or as part of a team?
· How did you advance to your position?
· What are the career paths available in this organization?
· When can I expect to hear from you regarding this position?


It is very important to ask the last question because employers want to hire individuals who are interested in the position - and asking this question definitely helps to demonstrate interest on your part. Exercise judgement when asking questions to an employer. When being interviewed by a large company that has a high profile, one would not ask the question
"What is the history of your company and how was your company started?" You can find the answer to this question in the company's annual report or articles in magazines/newspapers. However, small- and medium-sized companies do not always produce publicly available annual reports and it may be difficult to access information on the company and its role in the industry. This question is appropriate if you have exercised all other ways to find out the answer.


PREPARATIONS


Let's say you are going for an interview tomorrow. You have prepared yourself well for the occasion - anticipating the questions and getting ready the answers - but have you given a thought to what you will wear?
If you have not peeked into your wardrobe yet, it's time to take a real hard look now. Your application's fate depends not just on how well you answer the interview questions, but also on how well you project yourself physically. The first impression your interviewer makes about you is based on the way you look, and you know what they say about first impressions. According to Joe Hodowanes, J.M. Wanes and Associates career strategy advisor, "The way a person dresses is the single biggest non-verbal communication you make about yourself." The right dressing is a measure of the seriousness that you place on the position, as a person normally spends time on his looks if he considers an event important enough.
"Although proper dressing by itself will not get you the job, a poor dress sense may exclude you from further consideration," warns Gerry Ditching, managing partner of Filgifts.com. Besides, given two equally good applicants, the company may choose to hire the person who is dressed more professionally. Here are some tips to give you a headstart.


MEN


Long-sleeved shirt and dark slacks. White is still the safest and the best color for shirts. The colour is also appropriate for our tropical weather. Also acceptable: pale shades such as beige, blue, and other pastels.


Tuck in the shirt and do not roll up the sleeves. Never wear a short-sleeved shirt to an interview or any business purpose. Wearing a short-sleeved shirt will destroy your executive image.


Ties. Optional. But if you do wear one, choose a conservative pattern. Solids, small polka dots, diagonal stripes, small repeating shapes, subtle plaids and paisleys are all acceptable.
Belts. Belts should match your shoes. Those with smaller buckles with squared lines look more professional.


Socks. Black socks are the best, followed by blue or gray, depending on your attire. Never wear white socks! Check your sock length, too--no skin should show when you sit down or cross your legs. Shoes. Black or burgundy leather shoes with laces on them, because tassel loafers are very casual. Other suitable colors are brown, cordovan and navy.


Hair. Keep neat, short and preferably parted on the side. And shave off all those facial hair.
Jewellery. Wear no or little jewellery. The watch and wedding ring are the only acceptable pieces of jewellery to go with the male attire. Thin gold or leather-strapped watches look professional but not digital watches. Also, avoid political or religious insignias, necklaces or bracelets. Definitely no pierced body parts, and cover up your tattoos!


Accessories. As much as possible, use leather briefcases or folders to hold copies of your resume. Use narrow briefcases and avoid plastic folders and plastic ball pens as they are out of place.


WOMEN


Three-piece business suits, blouse and skirt or slacks, and cardigan twin-sets. Sleeveless shirts should be rejected. Short-sleeved blouses are okay when they are tailor-cut or have features such as a sports collar or double breast design to create a business-like look. Skirts can either be long provided it does not create a Cinderella or barn-dance look or short where it falls no shorter than two inches from the knee. Nothing too revealing, please!


Panty-hose or stockings. A must for professional grooming, but nothing with overly fussy patterns. Bring an extra pair, just in case the ones you are wearing run.
Shoes. Closed shoes or pumps with at least 1½-inch heels suggest a more professional look. Dark colors are best.


Hair. Hair longer than shoulder length should be worn up or pulled back. Don't let it fall in front of your face and don't keep trying to fix it during the interview. Avoid large hair ornaments and trendy hairstyles.


Make-up. Be subtle; natural is the key word. Light shades of lip coloring and nail polish are recommended.


Jewellery. Be conservative. Studs of gold, silver or pearls are best. Do away with gaudy fashion jewelers, and those that clank and make noise when one moves.


Accessories. Folders and bags should blend well with the total professional look. Women should match their purse with their shoe colour.


Go for a mock exercise before the real talk at the job table
Hone your interview etiquette................ Churn the right mix of deportment, attitude and dressingskills for a great job talk !
Never make the big mistake of treating an interview lightly. It's not an impromptu thing where you depend on your improvisation skills. An interview requires careful thought and planning before you take it. Keeping in mind some basic attitudes and presentation techniques will help you sail through it with panache.
So if you thought that going for an interview just meant pulling your best suit out of the wardrobe and updating your resume, please think again. You are forgetting the other essentials: body language, basic etiquette and attitude.
Remember that you are actually selling an entire package and the packaging, in this case, is as relevant as the product inside. Ultimately you are presenting yourself as a valuable professional to a new job environment. And you can't do that without minding the basic interview etiquette to get you ahead of the rest of the pack.
An interview is the sum total of many parts. It's not just what you say but how you say it that matters equally. So it's good to brush up on more than just your training skills when you do go in for an interview.


ATTIRE


How you dress for an interview is perhaps as relevant as the way you lay out your resume. Says Nina Kochar of Upgrade Management Services, an organisation which coaches' executives in the basic rules of corporate etiquette: "A person who is sloppy in appearance shows a sloppy personality, so you have to be decently dressed." Of course, decently dressed does not necessarily mean being dressed to the gills. In most cases, this would mean you would wear long sleeved shirts and a pair of formal trousers. In fact, Nina Kochar does not recommend suits, especially for younger people. "A lot of young people do not have the money to invest in suits, consequently, they wear ill-fitting or borrowed suits and that looks even worse. A tie, shirt and pant should do the trick for most junior level positions."
Most HR experts would also tell you to mind the accessories like ties, belts and shoes. To be sure, badly matched shoes and ties can have a jarring effect on an interviewer. Similarly, please avoid heavy jewellery or personal accessories as they would look incongruous on you.


ENTRANCE AND INTRODUCTION


Even though most of us are primed for the basic grilling that we would face during the interview, we seldom pay attention to the way we enter an interview room or how we introduce ourselves. Says Subhashish Mitra, deputy manager, Essar Cellphones: "A lot of people do not think it important to knock properly while entering the interview room. They assume that as an interview is taking place, the panel will be expecting them. To my mind this is a very major faux pas which really jars."
In fact, the best way to enter an interview is to knock, ask for permission to enter and then wait for a while before you actually sit down. Few interviewees know this but the interview panel needs a little quiet time to discuss the previous candidate before they get around to the next one. So your silence till you actually get seated would be very valuable. Try and keep a bag with you for all your papers and certificates; make sure this bag is an unobtrusive as possible.


ATTITUDE AND RESPONSE


This is a grey area for most interview candidates. While dressing up and resume writing are skills you can Go for a mock exercise before the real talk at the job table handle with a little practice, cultivating the right attitude as an interviewee requires a lot of patience and reading between the lines. The usual complaint of most interviewers is that few interviewees are able to stri perhaps the best thing you can do for getting your answer right. Most interviewers like to give a lead to the candidate in the way they ask the question, so it's entirely up to you to note facial expressions and the tone of the words.
Do you show your certificates immediately to the interview panel?
Not till you are asked actually. You might already have sent in your resume, so you shouldn't try and offload all your achievements and skills onto the panel till a turn in the interview leads to such a situation.


Try and take cues form the tonal variations, facial expressions and thrust of questions from the interview panel. That in itself will give you a clue as to where this interview is heading.


THINGS THAT AN INTERVIEWER LOOKS IN YOU!
1. Family Background
2. Education
3. Experience
4. Stability
5. Initiative
6. General Ability
7. Interpersonal Skills
8. Confidence
9. Aptitude
10. Pleasant Looks
How one wished that an interview were a simple meeting of minds and hearts. Just one casual meeting where an employee's future gets sealed. Unfortunately, it's not something as pre-ordained as you would like it to be; it's a pre-meditated exercise which fetches you dividends only if your homework is done right.


Way of Answering


Regardless of what type of question you are asked, you will find it easier to respond effectively if you keep in mind some basic question answering strategies:
You can never predict every question that you will encounter, so approach the interview with an inventory of important points. Make a list of the points about yourself that you want the interviewer to know. For example, if you were to apply for a job as a Sales Representative, you might want to list the products you have sold before, types of customers (by industry, age, etc.), languages spoken, personal experience in that industry and related knowledge (perhaps from your academic program).
Consider each question an opportunity to provide some of this information. Don't assume anything. You will be evaluated on your answers, not your resume. Therefore, ensure you incorporate the relevant information from your resume in your answers.
Pause a couple of seconds before you respond to each question, even if you know exactly what you want to say. Take this time to quickly plan your answer, this helps to avoid misunderstandings and produces much more concise answers.
If you don't understand a question, ask for clarification. This is expected and is preferable to providing an unsuitable answer. If you need time to collect your thoughts - take it. When people are nervous they tend either to "draw a blank" or to babble. It is better to think for a few moments and make sure that your answer is doing you justice and that there is a point to what you are saying.
Always expand. Never answer a question with a "yes" or "no."
The interview is an opportunity for you to sell yourself. Don't be afraid to 'blow your own horn.' As long as you can back up what you are saying with examples which demonstrate that what you are saying is true, you are not bragging. Third party observations can also be mentioned. For example, "My last employer told me that I was promoted because of how I handled conflicts with clients."
Be very positive. Don't complain about anything - from your former employer to the weather - and don't apologize for experience that you don't have. Just sell what you do have and let the employer decide if you have what he/she is looking for. Also, avoid negative words. For example, you would not say "I have a little experience...," you would say "I have experience......"
Don't be afraid to repeat important points. In fact, it is a good idea to do this.


Go Through The Process
There are many different types of interviews designed to serve different purposes or situations. Regardless of the type of interview, most will incorporate the following stages: establishing rapport, exchanging information, and closing the interview. Pay attention to the job titles of the interviewer(s). This can help you decide how much technical detail to provide in your responses.


Establishing Rapport


This is a very important part of the interview because while establishing rapport, first impressions are made, and the tone of the interview is set. Some people suggest that the decision to hire is greatly influenced by the first five minutes of the interview. A good interviewer will introduce him/herself, and take the lead. Follow his or her lead - if they are chatty, be chatty; if they are formal, be formal. Some employers use what seems to be casual conversation to get to know you on a more personal level - this may be crucial to a hiring decision!


Tips:


· Smile and maintain eye contact. This is one way of communicating confidence, even if you don't feel it.
· If the interviewer offers his or her hand, shake it firmly. If they don't, it is appropriate to offer yours.
· Wait until the interviewer sits or offers you a seat before sitting down.
· If the interviewer is making small talk, participate. Keep your answers short and positive.


Exchange of Information


This is the bulk of the interview. It is your opportunity to let the interviewer know what you have to offer, and your chance to learn more about the organization.


Tips:


· When you answer a question, look the interviewer in the eye.
· Be aware of the interviewer's reactions. If he or she looks confused, ask if you can clarify anything.
· Be aware of what your body is saying. Avoid closed postures. Sit upright, but not stiffly.
· Try to find a comfortable position as that will make you feel more relaxed.
· Control your nervous habits. Don't swing your foot, talk with your hands (to an extreme), or fiddle with jewelers, buttons, pens, etc.
· Show that you are interested in the job by asking questions.
· Try not to appear bored or anxious. Don't look at your watch.


Closing the Interview


When the interviewer is done gathering the information that is needed, he or she will ask if you have anything to add, or if you have any questions. This is your opportunity to mentally review your inventory of skills and make sure that you have communicated everything that you wanted to. If any of your questions have not been addressed during the course of the interview, now is the time to ask them.


Tips:


· Thank the interviewer for his/her time and consideration.
· Ask when you can expect to hear from him/her.
· If it is not known when a decision will be reached, ask if you can phone in a week's time to inquire about the progress.
· If the interviewer offers his/her hand, shake it firmly. Otherwise, it is fine to offer yours first.
· If not already discussed, you can offer to leave a sample of your work, or portfolio if you have one.


Think about the following points. Do any of them apply to you?


Oversell: Trying too hard to impress; bragging; acting aggressively.
Undersell: Failing to emphasize the fact that you have related skills; discussing experience using negative qualifiers (i.e. "I have a little experience...").
Body Language: It is easy to create a negative impression without even realizing that you are doing it. Are you staring at your feet, or talking to the interviewer's shoulder? Be aware of what your actions say about you.
Lack of Honesty: The slightest stretching of the truth may result in you being screened out.
Negative Attitude: The interview is not an opportunity for you to complain about your current supervisor or co-workers (or even about 'little' things, such as the weather).
Lack of Preparation: You have to know about the organization and the occupation. If you don't, it will appear as though you are not interested in the position.
Lack of Enthusiasm: If you are not excited about the work at the interview, the employer will not assume that your attitude will improve when hired.

When you are facing a panel of interviewers, make your best moves.
Whether you are searching for jobs, looking for career avenues or climbing the corporate ladder, you can't escape team interviews these days. The problem is that such interviews don't have a pattern to them. They come in different forms. You could be facing your prospective team members. Or you could be up against the top brass-HR vice-president, the section head, the operations chief. Or you could also be sent to a recruitment assessment centre for multi-parametric evaluation (psychological tests for pressure-handling abilities, team-player skills and so on).
Try these ten tips for surviving, and scoring, in a team interview.


GIVE VARIETY TO YOUR ANSWERS
Remember you might be interviewed by different panels. Don't give a stock answer to all of them. They'll be comparing notes.
Repackage your skills so that they sound different. If you're showcasing project X as your major achievement in your present job before one team, talk about project B before another interview panel.
A technical team will tune in to techie talk; an HR team would rather hear about your interpersonal skills.


FINE-TUNE INTERPERSONAL SKILLS
Pull out the stops on your group management and group presentation skills.
Interviewers are people after all. Look for the personality type underscoring each interviewer.Then try and connect with each one of them without getting personal. Usually the best way to make contact is to project values that you feel you can share with your interviewers.


DON'T QUAKE IN YOUR BOOTS
· Interviewers are not ogres. They are looking for excuses to hire you, not spill your guts.
· Don't be obsequious. That conveys low self-esteem.
· If you face your interviewers with fear in your eyes, they won't like what they see. They are NOT sadists.


PREPARE FOR STRESS
· You'll be up against a time crunch in a team interview.
· In one-on-ones, the interviewer might be taking notes, allowing you little breathers. No such luck with four people firing questions at you. Use stress control techniques to soothe your nerves. You might even use the extra adrenaline to sharpen your responses.


SHOWCASE THE IMPORTANT THINGS
· List seven important things that fit the job description of the advertised post. Prepare to present skills that fit such traits.
· It helps to talk to friends familiar with the job description. You can even ask them to prepare tests that you can take from them.


REHEARSE WELL
· Put together three family members or friends with diverse personality traits.
· Recreate the formality of a team interview situation and ask them to fire nonstop questions at you. That will serve as a useful practice session.
· Ask for serious feedback, especially about weak areas in your answers. Questions about qualifications and work experience are usually generic, so what your mock team asks you is bound to be pretty close to the real stuff.


CREATE A MENTAL PICTURE OF YOURSELF
Boost your self-confidence by seeing yourself as star performer who's a cut above. See yourself answering with elan the questions you expect. Then replay your answers and ask yourself these questions:
· How interesting were your observations?
· Did most of your responses begin the same way?
· Did you use 'we' often, suggesting team-player attributes?
· Are there traces of humour in your responses?


ASK GOOD QUESTIONS
· Research is integral to a good interview performance. Find out as much about you can about the company concerned. Browse the Net, check company reports, put together news clips.
· Armed with your background brief, ask relevant questions about the company.
· If you think you have a bright idea about any ongoing activity, try this: "Did the company consider this option ..."


LOOK BEYOND THE OBVIOUS
· Your interview team has some core queries about you. It's these they want you to address. Try and look beyond the upfront questions to decipher their exact intent. Then respond to fill in what the team is really looking for.
· Flesh out your answers to focus on the team's concerns. If they ask you about your perception of the company's ESOP policy, they want you to present your expectation from a stock option plan.
· Answer in sync with the general tenor of the interview. If your work involves individual research besides team work, don't go overboard about team-player abilities. Balance your answer. Mention how sometimes individual work is more productive though team work is needed to put into action ideas generated by individual research.


How To face The HR Interview


1.Are your work practices similar or different from ours?
(If Experienced)
2.Describe our (products/services).
3.Describe our company for me.
4.Describe our corporate environment for me.
5.Describe your work (methods/processes) in comparison to ours?
(If Experienced)
6.Do our competitors do things that we should be doing?
7.Do you have any concerns about working here?
8.Do you have any questions about (our/this) company?
9.Do you know how long we have been in business?
10.Do you know what products we make?
11.How could you have prevented your (judgmental) errors?
12.How do you think our company determines success?
13.How does you present employer communicate with others in your
deprtment? (If Experienced)
14.Tell me how you found out information about (our/this) company?
15.Tell me what you know about (our/this) company?
16.Was there anything your company could have done to be more
successful?
17.What about our company do you like best?
18.What about your present employer (do/did) you like best?
19.What advantages do you think our competitors have over us?
20.What advantages do you think we have over our competitors?
21.What are the greatest challenges that this company faces?
22.What concerns do you have about this company?
23.What direction do you think this company is headed in?
24.What do you dislike about our company?
25.What do you know about (our/this) company?
26.What do you know about (our/this) operation?
27.What do you know about our competitors?
28.What do you know about our customers?
29.What do you know about our products?
30.What do you know about our products or services?
31.What do you know about our stock?
32.What do you know about our web site?
33.What do you know about the way our company (works/operates)?
34.What do you know about this position?
35.What do you think are the challenges facing this company?
36.What do you think are the greatest challenges facing this company
in the near future?
37.What do you think it takes to be successful in a company like
ours?
38.What do you think it takes to be successful in our company?
39.What do you think the atmosphere here is like?
40.What is the financial stability of your last company?
41.What questions do you have about our organization?
42.What would make someone successful in our business?
43.What is the (best/worst) thing you have heard about (our/this)
company?
44. What is the (best/worst) thing you have heard about
(our/this) department?


PRECAUTIONS TO TAKE-UP BEFORE YOU ENTER THE INTERVIEW ROOM

For your first few interviews your background is important - your school, the medium and the place you studied in, all serve to give the interviewer an idea about you. Carry a copy of the bio-data that you have already sent, and the interview letter. Keep the extra copy
with you, just in case. Show the interview letter to the receptionist/interviewer to establish your credentials, but keep this letter with you. This gives you, for your future reference, a time
and date record of your interview, gives the official address of the company for further correspondence and clarifications, and may give you the name and designation of the person you are to report to.

Carry everything you need for the interview in a neat folder - do not have loose papers cascading to the floor because you are desperately hunting for the degree certificate, while the interviewers drum their fingers impatiently. And don't carry your papers in a plastic or cloth shopping bag either: invest in a good folder, plastic or even leather.

Incidentally, don't feel shy or hesitant about calling up the office and getting details about location, landmarks/bus routes/other information to help you reach the venue of the interview. Again, if it is not a "mass" interview, where lots of people are being interviewed on the same day, and you do have a genuine difficulty about reaching on the scheduled day/time, many employers will re-
schedule if you ask them nicely enough. The reverse is also true: a good impression is created if you take the trouble to inform the interviewer that you can/will not attend the interview. If you are in the same town go and "case the joint" - see where the office/interview centre is, and how long it will take you to get there.

Always arrive at least fifteen minutes before your scheduled time - that gives you time to catch your breath in case you climbed the stairs too fast, allows you to compose yourself and not be too
nervous, and to check out the competition. If the interview is in the offices of the company itself, this also allows you to get a "feel" of the company. See how comfortable you feel, how efficient the interview process is. Says a lot about what the rest of the company is.