Anytime a retail store or consumer opens a product in a box and it is not purchased, it cannot be sold as new. The item is then shipped back to the manufacturer to be "reconditioned."
An item purchased by a consumer and returned for any reason--perhaps the product didn’t work or the consumer simply didn’t want it--whether it's the very next day or a month later, is sent back to the manufacturer to be "reconditioned."
Some items, called "scratch and dents" have been returned to the manufacturer with visible wear and tear. Wildeagles American Trading Co. makes every effort to ensure that our "factory reconditioned" merchandise does not include "scratch and dents."
Once returned to the manufacturer, the entire item is completely checked to assure it meets ALL factory specifications, then is quality tested AGAIN! Each manufacturer has its own procedures; items that didn’t work are repaired, items that were returned after minimal use are cleaned and sanitized, items that were opened may be repackaged. All items are returned to like-new condition.
Various manufacturers use these slightly different terms, but any item listed on our site as "refurbished" or "factory serviced" meets the same factory-reconditioned standards listed above.
Some merchandise may have been used for a very short period of time, some has not been used, but rest assured that all factory-reconditioned products have gone through two, or even three, quality checks to ensure that they are as good as new.
By law, manufacturers are required to state on the packaging that an item has been factory reconditioned. Packaging and terminology differs slightly with each manufacturer. Some items will arrive in a regular retail box with a sticker indicating that it has been reconditioned, refurbished, or factory serviced. Some items may be repackaged in a plain brown or white box.
We note these products on our site by placing the icon to the left on the product page whenever a factory-serviced product is displayed .