Lance Courson 3041 Elite Ln Alpharetta, GA 30005 wn4lsy@yahoo.com Primary Phone:478-320-2056 Secondary Phone:770-346-9572 EXPERIENCE 11/2003 – Present Hawk Communications Atlanta, GA Telephone Tech Support Assist customers with dialup connectivity problems and setups from four different ISPs over email and telephone. Other responsibilities include sales and billing issues 10/2001 – 12/2002 Best Buy Macon, GA Services Supervisor I head a department where customers will bring everything from computers to walkman to you to have them upgraded or fixed. The main part of the job is checking in computers for repair or upgrade and customer service. I lead a team of five people that recommend the best services for the customer. Some of the other duties that I have are to complete paperwork on Service Plan claims, researching problems, communicating to upper management, and schedule development. 8/1998 - 9/1999 Macon Beauty Supply Macon, GA Systems Administrator and Technician Supported ~20 onsite and ~ 25 remote PCs. Setup servers with user permissions and daily backup routine. Helped research, find, install, and support a POS software package for remote stores. 6/1997 - 8/1998 Medical Center of Central Georgia Macon, GA NT Administrator Built and supported 40+ NT 4.0 servers across a LAN and WAN configuration. Helped establish connectivity between NT and Novell environments. Developed and executed a server consolidation plan. Worked with technicians in the field to solve PC and network problems. Helped plan and migrate 400+ users from cc:Mail to MS Exchange Server. 1/1994 - 6/1997 Courson Data Systems Macon, GA PC Technician - Contractor Built and installed PC for customers. Troubleshot problems with hardware and software, and repaired. Built and distributed computers for Medical Center for future implementation of medical software package. EDUCATION 12/2002 CCNA US-GA-Macon Certification Familiar with LAN and WAN topologies, Frame Relay, ISDN, IP, IPX, RIP, and IGRP. Have worked with Cisco Catalyst Switches and Routers. 12/2001 A+ US-GA-Macon Certification Completed A+ Certification on December 11, 2001. 6/1997 Central High School US-GA-Macon High School or equivalent Graduated College Prep SKILLS Skill Name Skill Level Last Used Experience NT 3.51 Intermediate 1 year ago 1 year NT 4.0 Expert Currently used 4 years MS Exchange Server 5.5 Intermediate 2 years ago 1 year Citrix/Terminal Server Beginner 2 years ago 2 years Linux Beginner Currently used 5 years Windows 9x platforms Expert Currently used 6 years MS Office Suites 97-XP Intermediate Currently used 5 years Macintosh Beginner Currently used 2 years HTML Intermediate Currently used 2 years Cisco Routers Beginner Currently used 1 year Cisco Switches Beginner Currently used 1 year REFERENCES Ty Smallwood Medical Center of Central Georgia Novell Administrator Phone Number: 633-2471 Email Address: smallwood.ty@mccg.org Reference Type: Professional Dan Whitehead Medical Center of Central Georgia NT Administrator Phone Number: 478-633-7502 Email Address: whitehead.dan@mccg.org Reference Type: Professional Quinton Childers CPA Phone Number: 478-474-9012 Reference Type: Personal