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1. NO QUESTION - (Indicated what test version) |
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2. In the Ahlfinger article on groupthink, the first person to arrive was designated the group's leader. What type of power did the leaders in this experiment have?
a) Formal
b) Reward/punishment
c) Expert
d) Referent
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3. When group members are attracted to each other, accept the group's goals, and work together toward meeting them, it may be said that the group has high:
a) cohesiveness.
b) role differentiation.
c) social facilitation.
d) status.
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4. The process through which information received through communication is converted back into ideas or concepts is known as:
a) decoding.
b) transmitting.
c) encoding.
d) sending.
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5. You go to see a movie that is subtitled, but you forget your glasses. Because you can barely see the words, you have trouble following the plot. This example shows the impact of ______ on communication.
a) Noise
b) Jargon
c) Poor encoding
d) paralanguage
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6. There are a number of techniques useful for reducing communication barriers, such as:
a) increasing the use of jargon.
b) jumping ahead of the speaker to determine where he/she is going with his/her thoughts.
c) saturating people with many different messages at once.
d) keeping messages short and simple.
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7. In a discussion with other managers, Stone tells Thelma that he disagrees with her. "I don't agree, but I would like to hear your position, I could be wrong." In terms of supportive communication this is an example of:
a) validating language.
b) not owning your own decision.
c) focusing on the person.
d) being tactful and not saying what you mean.
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8. Simple rules of thumb used to help make quick decisions that are "good enough" are known as:
a) heuristics.
b) programmed decisions.
c) predecisions.
d) framing rules.
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9. In class we discussed several types of groups. An example of a task-oriented group would be
a) A family
b) A group of close friends
c) A jury
d) People waiting in line at the bank
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10. You are asked whether more people die each year from car accidents or stomach cancer. Car accidents seem more familiar, and you can think of examples from the news. You choose car accidents. Which heuristic guided your choice?
a) Availability
b) Representativeness
c) Framing
d) Expected utility theory
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11. John has an idea he wishes to communicate to Mary. He thinks it out and writes down his thoughts in a letter. Writing the letter is the process of:
a) decoding.
b) transmitting.
c) encoding.
d) sending.
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12. A leader unilaterally assigns tasks to a subordinate, but she allows him to complete his tasks however he thinks appropriate. According to the 2 dimensional model of subordinate participation, she is using a _________ style.
a) Directive democrat
b) Permissive democrat
c) Directive autocrat
d) Permissive autocrat
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13. Brad says he is very committed to a project, however his actions and body-language appear to say he thinks the project is a waste of time. Which of the following are you most likely to do?
a) Disregard Brad's actions
b) think Brad is a liar
c) Neither distrust Brad nor disregard his behavior
d) Both distrust Brad and disregard his behavior
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14. Which of the following best summarizes the HURIER model?
a) Leadership depends on goals and followers
b) Listening is a natural ability that cannot be improved
c) Listening can be improved by working on several key skills
d) There are 6 traits associated with great leaders
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15. Bobbie Joe's team has information that Billie Jean's team needs but Bobbie Joe's team won't provide it because they are upset about how the other team took credit for one of their projects in the past. Billie Jean's team has some extra resources that Bobbie Joe's team needs but they won't share them since Bobbie Joe's team won't give up the information. It looks like these teams may fail because:
a) the two teams are failing to cooperate with each other.
b) they haven't seen enough soap operas to know this doesn't work.
c) there is a lack of support from management.
d) neither team has sufficient resources or autonomy to accomplish their tasks.
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16. If you want to frame a decision in such a way as to increase the likelihood that people will be more willing to take risks, you should:
a) frame the problem in terms of the potential losses to be suffered.
b) frame the problem in terms of the positive gains to be received.
c) balance the framing of the problem between potential losses and positive gains.
d) do none of these.
(#16 gave the most people problems, see page 346-347 (and the rare disease problem) to review)
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17. Research of group versus individual decision making seems to show that:
a) groups are almost always superior to individuals, regardless of the decision.
b) individuals are almost always superior to groups, regardless of the decision.
c) the superiority of a group or individual decision depends on circumstances.
d) none of these.
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18. When we evaluate people from an ingroup more positively than outgroup members, or when we show preferential treatment to ingroup members we are demonstrating
a) ingroup favoritism
b) outgroup homogeneity effect
c) social facilitation
d) racism
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19. Suppose you recommend hiring a certain individual for a new job in your department, and on the strength of your recommendation, she gets the job) As time goes on, the new hire proves to be a poor employee. Some of your colleagues even recommend dismissing her. However, because you were the person who recommended hiring her, you stand by your recommendation and argue that she should be given more time to prove herself on the job) Your behavior reflects the phenomenon of:
a) escalating commitment.
b) framing.
c) experiencing bounded rationality.
d) using a representativeness heuristic.
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20. Individuals who believe in full discussions and enjoy arguing their points have a:
a) Magistrate personal communication style.
b) Socratic personal communication style.
c) Candidate personal communication style.
d) Senator personal communication style.
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21. According to LPC contingency theory of leadership which type of leader will be most effective is determined by:
a) the leader's relationship with his/her followers.
b) the personality of the leader.
c) whether the leader is dealing with teams or individuals.
d) the degree of permissiveness or direction the leader is comfortable with.
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22. A norm that guides behavior that should be avoided is known as a:
a) differentiated norm.
b) prescriptive norm.
c) proscriptive norm.
d) precedent norm.
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23. Suppose that you have studied piano for many years and have practiced a certain Mozart concerto diligently every day for six months. You have gained a great mastery of the piece. Now, you are about to perform it in front of an audience. According to the drive theory of social facilitation, you would be expected to:
a) play better than you did while practicing alone.
b) play worse than you did while practicing alone.
c) relax and ride on the efforts of others in the recital group.
d) do none of these.
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24. Based on the Aycock article, which of the following best describes why fairness was argued to be important in negotiations?
a) People recognize that there can only be 1 fair reference point
b) People are less likely to resolve a dispute if they feel they are being treated unfairly
c) People feel angry when they feel they have been treated fairly
d) None of these: perceptions of fairness have no impact on negotiation
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25. In what stage of group development do group members work toward getting their jobs done?
a) forming
b) adjourning
c) norming
d) performing
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26. In the Ahlginger article on groupthink, one prediction (or hypothesis) was that
a) Groups made up of people who are predisposed to conform should experience more groupthink
b) There should be no difference in the amount of groupthink between groups made up people predisposed to conform and those made up of people not predisposed to conform
c) None of these accurately describe a prediction from this article
d) Groups with non-promotional leaders should experience more groupthink
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27. The idea that people possess certain characteristics that make them leaders:
a) is the contingency theory of leadership.
b) is the trait approach to leadership.
c) describes normative theory.
d) is the basis of situational leadership theory.
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28. Group decision making does have a few disadvantages, such as:
a) a tendency to waste time.
b) the potential for group conflict.
c) possible intimidation by the group leader.
d) all of these.
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29. When considering the orientation of a leader, one pattern is often most successful. This is when production orientation is _____ and person orientation is ________. (page 454)
a) High; high
b) Low; low
c) High; low
d) Low; high
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30. Individuals perform better than groups on:
a) routine, noncreative tasks.
b) complex tasks.
c) all types of tasks.
d) poorly structured, creative tasks.
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31. The verbal communication medium that is the richest in information and personal in nature is:
a) telephone.
b) face-to-face conversation.
c) memos or letters.
d) infomercials.
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32. Consider the trait approach to leadership. Which of the following is not a typical characteristic of a successful leader? (page 448)
a) Drive
b) Self confidence
c) Mental genius
d) honesty
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33. In the Ahlfinger article on groupthink, groups made up of people likely to conform showed evidence of more groupthink
a) True
b) False
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34. One way to avoid social loafing is to make each individual's contributions anonymous
a) True
b) False
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35. Teams can fail to work properly for a number of reasons including due to an unwillingness of its members to cooperate together.
a) True
b) False
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36. When we describe leaders in terms of their desire to lead, their cognitive abilities, etc., we express a trait perspective of leadership.
a) True
b) False
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37. Expected utility theory (EUT) is a model of decision-making that describes how individuals typically make decisions
a) True
b) False
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38. The contingency leadership theory based on the leader's feelings for the least liked member of his/her group is the LPC model.
a) True
b) False
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39. Heuristics can be an effective way to make decisions.
a) True
b) False
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40. Surveys, case studies and experimental evidence suggest that teams are rarely, if ever, effective or successful.
a) True
b) False
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41. A common reason why teams fail is when managers are unwilling to relinquish control
a) True
b) False
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42. Individuals outperform groups on creative tasks and when the tasks are poorly structured.
a) True
b) False
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43. In the Aycock article on negotiation, initial purchase price influenced the negotiated price when asking price was high, but not when asking price was low.
a) True
b) False
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44. Over spring break, the Indiana University men's basketball team played in the big 10 tournament. The day after a big win, numerous students were wearing school sweatshirts, and otherwise identifying with the basketball team. This is an example of
a) Basking in reflected glory
b) Cutting off from reflective failure
c) Social facilitation
d) Proscriptive norms
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45. Power
a) always corrupts
b) increases the tendency to take action
c) is driven by individual needs
d) occurs in isolation from others
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46. Referent power tends to lead to
a) resistance
b) compliance
c) commitment
d) none of these
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47. Transformational leadership
a) involves vision
b) occurs during times of great turbulence
c) enacts and inspires extraordinary behavior
d) all of these
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