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1. NO QUESTION - (Indicated what test version) |
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2. Andrea works for a service organization that is very customer-orientated. Because of this, a great deal of power resides with the support staff, including her. This is an example of a/an:
a. machine bureaucracy.
b. adhocracy.
c. divisional structure.
d. professional bureaucracy. |
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3. You know the stereotype that women are poor at math, but you do not personally agree with it. You are supposed to interview an applicant for a job as an accountant, but during the interview you keep getting interrupted and are highly distracted. According to Devine, how are you likely to evaluate the woman?
a. Consistent with the stereotype
b. Based on whether she has given you praise or criticism
c. On her own merit
d. Inconsistent with the stereotype |
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4. In strategic planning when the planners are considering their finances, physical assets, human assets etc., they are at the ___ step in the planning process.
a. assessing internal resources
b. analyzing internal arrangements
c. defining goals
d. assessing external resources |
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5. If someone receives preferential treatment based on her group members-hip, the treatment is _________.
a. discriminatory
b. Based on pity
c. stereotypic
d. counter-attitudinal |
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6. When faced with an influence attempt based on authority, you should ask yourself:
a. Is the expertise relevant to my situation?
b. All of these
c. Is this person likable?
d. Do other people act the same way? |
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7. Chuck is in a negotiation for a car. He knows what the base line is on the dealer's price and he is willing to pay the asking price. But Chuck claims he can only pay a lower price so that he can force the dealer to negotiate on the options for the car. Chuck is using the special tactic of:
a. claiming an out.
b. the extreme offer.
c. the big lie.
d. misrepresenting their position on common issues. |
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8. Strategic planning begins with:
a. defining goals.
b. identifying key markets.
c. conducting consumer target market research.
d. defining the scope of the products or services offered. |
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9. You should be wary of taking action based on evidence of social proof when
a. Fewer than 85% of people agree
b. It is the only basis for making your decision
c. You are highly similar to others
d. Everyone is acting the same way |
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10. The strategic planning process ends with:
a. implementation.
b. integration.
c. communication.
d. evaluation. |
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11. Individuals with the capacity to control access to desired jobs and money are said to have:
a. reward power.
b. social power.
c. information power.
d. coercive power. |
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12. Which one of the following actions is an example of whistle-blowing?
a. Reporting to a supervisor that a fellow employee has a drug-problem.
b. Telling the local newspaper about the company's upcoming annual picnic.
c. Fulfilling the role of referee at a sporting event.
d. Reporting the company's misdeeds to the authorities. |
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13. When a company conducts training to help people recognize their underlying assumptions about others' behavior, the company is conducting:
a. awareness-based diversity training.
b. flexibility and adaptability diversity training.
c. skill-based diversity training.
d. facilitation skill diversity training. |
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14. Which of the following best describes the findings of the Cialdini article?
a. Participants' individualistic/collectivistic orientation helps predict whether social proof or commitment/consistency will have a larger impact
b. All of these
c. Social proof was influential in both cultures
d. Commitment/consistency was influential in both cultures |
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15. People who participate in making decisions tend to be:
a. more resistant to change.
b. less committed to the decision.
c. much quicker to make the decision than an individual.
d. more committed to the decision. |
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16. An example of a self-protective strategy to avoid being negatively affected by stigma is
a. All of these
b. To dismissed negative feedback as racism
c. That blacks who believe in government anti-black conspiracies are more proud of their race
d. To disidentify with the stigmatized group |
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17. The formal configuration between individuals and groups with respect to the allocation of tasks, responsibilities, and authority within organizations is known as:
a. division of labor.
b. an organizational chart.
c. organizational structure.
d. organizational design. |
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18. Our likelihood to help someone depends in part on our mood. This is part of the ___ approach to understanding helping behavior.
a. Learning
b. norm
c. state-dependency
d. Qualities of the helper |
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19. The most important factor in employees' organizational citizenship behavior is:
a. the organizational climate.
b. what the employee anticipates getting out of it.
c. their trust in their supervisors to be fair.
d. the employee's longevity with the organization. |
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20. Shifting standards emerge because on _____ measurements we make comparisons _____.
a. Subjective; between groups
b. Subjective; within group
c. Important; within group
d. Objective; that are unfair |
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21. According to Devine, most people know that content of major stereotypes (e.g., stereotype of Blacks) because
a. The individual personally agrees with the stereotype
b. The stereotype is true
c. The individual is distracted
d. The stereotype is prevalent in our culture |
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22. When negotiators think their interests and the other side's interests do not match, they are likely to make:
a. the incompatibility error.
b. the framing error.
c. the fixed sum error.
d. transparency overestimation. |
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23. ____ refers to the conflict dimension reflecting one's concern for his/her own outcomes.
a. Distribution
b. Reciprocity
c. Incompatibility error
d. Integration |
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24. If an individual is primarily concerned with maximizing joint outcomes, his/her personal orientation toward cooperation is most likely to be:
a. cooperative.
b. competitive.
c. individualistic.
d. altruistic. |
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25. Imagine different ways companies have tried to sell cough syrup. Which of the following attempts to use social proof to increase sales?
a. Attaching a free sample of cough drops to the syrup
b. Saying that 3 out of 4 people prefer the product
c. Describing the products treats coughs, aches, and stuffy heads
d. Saying the product is recommended by doctors |
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26. After the awareness of senior managers of the importance of diversity management, the second most important reason companies engage in diversity management as reported by 90% of respondents, is:
a. governmental pressure.
b. societal pressure.
c. none of these
d. the need to attract and retain employees. |
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27. Social loafing is most related to which of the following?
a. Social traps
b. Bargaining
c. Discrimination
d. Organizational politics |
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28. An organization that experiences continuous but incremental change is experiencing:
a. second order change.
b. learning.
c. first order change.
d. normal organizational growth. |
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29. Organizational politics is concerned with:
a. the disbursement of subunit power.
b. the meeting of departmental goals.
c. meeting organizational goals.
d. actions not officially sanctioned by the organization to meet one's own goals. |
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30. Which of the following is not a characteristic that makes us likely to view a situation as an emergency?
a. There in no possible way to intervene
b. There is clear threat of harm to the victim
c. The event is sudden and unexpected
d. The victim is helpless |
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31. One reason we use stereotypes is
a. They are extremely accurate
b. They simplify decisions
c. All of these
d. Because they are impossible to avoid |
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32. Suppose that you do something the way your boss asks you to do it because you believe your boss knows the best way to do it. What type of power would your boss be relying on in this case?
a. reward power
b. coercive power
c. legitimate power
d. expert power |
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33. The Sinclair article on motivaated stereotype use found that women were evaluated less favorably than men when the women gave _____ feedback in ________ settings.
a. Positive, ambiguous
b. Negative, laboratory and classroom
c. Positive, laboratory
d. Negative, observational (watching feedback given to others) |
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34. An organization that is experiencing planned or unplanned transformations in its structure, technology, and/or people is experiencing:
a. first-order change.
b. organizational change.
c. organizational cultural change.
d. the development of a competitive strategy. |
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35. Measures of racism such as the Implicit Association Task (IAT) or Fazio's bonafide pipeline rely on ____ to infer people's views.
a. Direct measures
b. Standardized test scores
c. Heart rate
d. Reaction times |
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36. If an organization felt the key to efficiency was to reduce the number of departments and increase spans of control, the organization would be targeting:
a. people.
b. products or services.
c. technology.
d. organizational structure. |
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37. _____ games are played for purposes of resisting formal authority. They may range from very mild forms (e.g., not doing what is asked) to more serious forms (e.g., organizing others to sabotage work).
a. Empire building
b. Insurgency
c. Rival camps
d. Counterinsurgency |
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38. When we determine whether someone's behavior was pro or antisocial, two dimensions discussed in class were:
a. Personality and situation
b. Good and evil
c. Distributive and integrative
d. Selfless and selfish |
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39. Stereotypes, by definition, must be negative thoughts about a group.
a. True
b. False |
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40. The Cialdini article predicted that the effect of social proof would remain constant across cultures.
a. True
b. False |
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41. People are reasonably accurate in predicting whether they will be influenced by authority.
a. True
b. False |
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42. Someone with a motive to maximize his/her own outcome regardless of someone else's outcome is acting in a competitive manner.
a. True
b. False |
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43. Conflict within organizations usually has minimal negative effects and generally results in improved communication.
a. True
b. False |
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44. The most prominent way companies are promoting diversity is by permitting employees to take religious holidays.
a. True
b. False |
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45. The Sinclair article found that observers rated female judges equivalently as male judges after watching them give negative feedback to someone else.
a. True
b. False |
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46. One problem with directly measuring prejudice is that people may lie.
a. True
b. False |
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47. The decision-making perspective of helping says that we will help others as long as we successfully complete 3 of the 4 steps.
a. True
b. False |
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48. The Croizet article on stereotype threat demonstrated that students with low socioeconomic status consistently under-performed high socioeconomic status students.
a. True
b. False |
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49. One way to facilitate change and reduce employee resistance is to:
a. coerce or force employee compliance with the change.
b. bring in outside management to implement the change.
c. reward constructive behaviors.
d. punish any resistance to the change. |
