Microsoft Platform Support Reporting Tool
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WHAT IS HAPPENING:
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When you run this tool you will see a Command Window start up. The tool runs in that Window. You will then see this file open up in a text editor. When the tool is done you will see an Explorer Window open up.
If you are on Windows 2000 in the Explorer Window is the .CAB file that you need to send via email to your Microsoft Support Professional.
If you are on Windows NT 4.0 then the Explorer Window will open with all of the files that were created. You will need to Zip these up into one file, and then send that file to your Microsoft Support Professional.
PURPOSE:
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The MPS Reporting Tool is utilized to gather detailed information regarding a systems current configuration. The data collected will assist the Microsoft Support Professional with fault isolation.
The reporting tool DOES NOT make any registry changes or modifications to the operating system. Please see the section for PACKAGE CONTENTS and DIRECTORY STRUCTURE for details on what is copied to the system and what directories are made.
USAGE:
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This package supports both Windows NT 4.0 and Windows 2000. On execution of the package the product type is detected to determine which commands will be utilized to collect information.
There are two reporting modes for Windows NT 4.0 and Windows 2000:
MODE 1: LITE - MPSRPT_2000_Setup.EXE defaults to LITE reporting mode when there are no command line parameters specified.
MODE 2: FULL - MPSRPT_2000_Setup.EXE /C:"MPSRPT.cmd f" will turn on full reporting mode. Full mode can take an extended period of time to gathering information and should only be run when directed by a Microsoft Support Professional.
NOTES:
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Average completion times for the MPS Reporting Tool MODE 1 are in the range of 5 to 15 minutes. If for some reason the data collection process is not completing try running the tool during non-peak usage times.
MODE 2: FULL of the reporting tool should only be run during non-peak usage times or on systems that are not under heavy load.
It is required that the currently logged on user have Administrative rights in order to allow for proper operations of the MPS Reporting Tool.
If you have any questions regarding the usage or operations of the MPS Reporting Tool consult with the Microsoft Support Professional you are working with.
PACKAGE CONTENTS:
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MPSRpt.cmd - Command script used to create all the reports
DUMPEL.EXE - Resource Kit utility to dump the event logs to a text file
PSTAT40.EXE - Resource Kit utility to dump running processes and device drivers 4.0.
PSTAT50.EXE - Resource Kit utility to dump running processes and device drivers 2000.
REG.EXE - Resource Kit utility to dump registry values.
GETTYPE.EXE - Resource Kit utility used to determine version of Windows NT running.
CheckSym.exe - Utility that gathers version and symbol information from executable files
Checksym.txt - Readme file for CHECKSYM.EXE
Readme.txt - This file
Ftdmpnt.EXE - Disk Information Utility
Diskinfo.exe - Disk Information Utility
DMDiag.exe - Disk Information Utility
UnsgnDrv.exe - Utility that gathers signed and unsigned drivers on the machine.
DIRECTORY STRUCTURE:
====================
%SystemRoot%\MPSReports---|
|-- Setup --|
|-- Bin
|-- Full--|
| |-- Cab (Cab directory with 2000 only)
|
|--Lite --|
| |-- Cab (Cab directory with 2000 only)
ADDITIONAL INFORMATION:
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On Windows 2000 systems a CAB file will be generated for your convenience in the %systemroot%\MPSReports\Setup\\Cab directory called %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports generated by the MPS Reporting Tool. Please send the cab file to the Microsoft Support Professional who is working on your support incident.
WHAT DOES IT DO?
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The batch file creates a variety of reports in the %SYSTEMROOT%\MPSReports\ directory.
Both = Reports generated in both Full and Lite Mode.
Lite = Report is only generated in Lite Mode.
Full = Report is only generated in Full Mode.
Reports generated with the utility CHECKSYM.EXE:
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%ComputerName%_DRIVERS.TXT [.CSV] Lite: Ouput of the %SystemRoot%\System32\Drivers directory.
%ComputerName%_SYSTEM32_EXE.TXT [.CSV] Lite: Output of the Windows NT System32 directory for all .EXE files.
%ComputerName%_SYSTEM32_DLL.TXT [.CSV] Lite: Output of the Windows NT System32 directory for all .DLL files.
%ComputerName%_PROCESS.TXT [.CSV] Both: Output of the currently running processes on the system.
%COMPUTERNAME%_QPROCESS.TXT Both: Output for Terminal Server processes. Windows 2000 only.
%COMPUTERNAME%_QUSER.TXT Both: Output for Terminal Server current users. Windows 2000 only.
%COMPUTERNAME%_QQWINSTA.TXT Both: Output for Terminal Server Win Station Information. Windows 2000 only.
%ComputerName%_EXCH.TXT [.CSV] Full: Output of the Microsoft Exchange directory if installed.
%ComputerName%_IIS.TXT [.CSV] Full: Output of the Microsoft Internet Information Server directory if installed.
%ComputerName%_PROGRA~1.TXT [.CSV] Full: Output of the Program Files directory if the default location is used.
%ComputerName%_SMS.TXT [.CSV] Full: Output of the System Management Server directory if installed.
%ComputerName%_SNA.TXT [.CSV] Full: Output of the SNA Server directory if installed.
%ComputerName%_SQL.TXT [.CSV] Full: Output of the SQL Server directory if installed.
%ComputerName%_SYSROOT.TXT [.CSV] Full: Output of the Windows NT directory.
Reports generated with the utility DUMPEL.EXE
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%ComputerName%_application.txt Both: Output of the Application Event Log.
%ComputerName%_security.txt Both: Output of the Security Event Log.
%ComputerName%_system.txt Both: Output of the System Event Log.
Reports generated with the utility PSTAT40.EXE or PSTAT50.EXE
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%ComputerName%_PSTAT.TXT Both: Output of a list of processes and active device drivers.
Reports generated with FTDMPNT.EXE
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%ComputerName%_FTDMPNT.TXT Both: Both Windows NT 4.0 and Windows 2000
Reports generated with DISKINFO.EXE
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%ComputerName%_DISKINFO.TXT Both: Both Windows NT 4.0 and Windows 2000
Reports generated with WINMSD.EXE
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%ComputerName%_winmsd.nfo Both: Windows 2000 Only
%ComputerName%_winmsd.TXT Both: Windows NT 4.0 Only
Reports generated by either copying the files, using the type command, NET.EXE, AT.EXE
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%ComputerName%_BOOT_INI.TXT Both: Copy of the BOOT.INI for the system
%ComputerName%_CONFIG_AUTO.txt Both: Copy of the CONFIG.NT and AUTOEXEC.NT
%ComputerName%-MISC.txt Both: Copy of Environment variables and shares
%ComputerName%-SCHED.txt Both: Output from the scheduler command AT.EXE
%ComputerName%-NI.txt Both: Output of various components for Network related information
%ComputerName%-RECOVERY.txt Both: Recovery options set for Blue Screens
%ComputerName%_PROGRESS.TXT Both: MPS Reporting Progress log.
Reports generated with Diskinfo.exe
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%ComputerName%_DISKINFO.TXT Both: Gathers information about the partitions on a drive.
Reports generated with UnsgnDrv.exe
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%COMPUTERNAME%_UNSignedDrivers.TXT Both: Gathers list of Signed and Unsigned drivers on machine.
CHECKSYM:
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For the CHECKSYM reports for each BackOffice Product, the CSV version of the file will only be created if that BackOffice product is installed.
HISTORY:
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Version Changes
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3.0 - Integrated tool for Windows 2000 and Windows NT 4.0.
Added reporting modes LITE and FULL.
2.0 - Switched from ZIP packaging to IEXPRESS packaging.
Switched from FILEVER.EXE to CHECKSYM.EXE to gather file information.
1.0 - Initial version