Virtual Bank Questionnaire
My name is Rina Kolomisky. I am a student at the Technion – Israel Institute
of Technology, in Haifa, in Israel.
Under the supervision of Professor Rivka Oxman, I am writing my master’s
degree thesis on the subject of designing virtual environments. I would appreciate it if you would complete a
questionnaire to help us understand your opinions and thoughts about
possible activities that could take place in the environment of a
virtual bank. The results of the questionnaire will be used
for purposes of this research thesis only.
Your answers will be completely confidential and anonymous. Thank you for participating in this study.
To help you answer these questions, I would like to
describe a virtual bank. A virtual
bank is a 3D interactive site on the internet, which can be accessed
from any physical location through a computer.
Now I would like to ask you several questions about
activities that could occur in a virtual bank.
Question 1
Have you ever visited a virtual bank?
a)
Yes
b)
No
Question 2
How would you like a virtual bank to appear? (Check all that apply)
a)
Like a bank that is found in the real
world
b)
Like a bank found in the world of fantasy
and imagination
c)
Other (please write your answer
in the box below)
Question 3
How do you feel about the possibility of being able to see other visitors
to a virtual bank? (Check one box only)
a)
I want to see other visitors
b)
I don’t want to see other visitors
Question 4
How do you feel about the possibility of being able to speak to other
visitors to a virtual bank? (Check one box only)
a)
I want to speak to other visitors
b)
I don’t want to speak to other visitors
Question 5
Which of the following activities would you like to be able to do in
order to examine objects in a virtual bank? (Check all that apply)
a)
View the object
b)
Rotate the object
c)
Touch the object
d)
Enlarge the object
e)
Hear information about the object
f)
Read information about the object
g)
Other (please write your answer
in the box)
Question 6
How do you feel about the possibility of physically interacting in
a virtual bank? (Check one box only)
a)
I want to be able to physically interact
b)
I don’t want to be able to physically
interact (go to question 8)
Question 7
Which of the following types of physical interaction would you like
to be able to do in a virtual bank? (Check all that apply)
a)
Make comments
b)
Leave oral comments
c)
Use of footsteps
d)
Being able to sign your name
e)
Register complaints
f)
Other (please write your answer
in the box below)
Question 8
In this virtual bank we have three sections for various activities:
1. An information section, where one can find information concerning
the bank’s operations, such as interest and dividend rates, etc.
2. A chat-rooms section for participating in discussions with other
visitors to the virtual bank about the bank’s services
3. A transactions section is a secure section for managing accounts.
Please grade the level of importance of each of the above sections
of a virtual bank Grades are from a low level of importance (1) to
a very high level of importance (5).
Question 9
What additional sections would you like to see in a virtual bank? (Please
write your answers in the box below)
Next I want to ask you several questions about possible
activities that might take place in the information section of a virtual
bank.
Question
10
How do you feel about the possibility of being able to view, read and
hear news and information about the operations of the virtual bank?
(Check one box only.)
a)
I like this idea
b)
I don’t like this idea
Question 11
How do you feel about the possibility of having a virtual banker assist
you in understanding bank operations and other topics? (Check one box only)
a)
I like this idea
b)
I don’t like this idea
Question 12
How do you feel about the possibility of clicking on a link that will
take you to a different virtual bank for the purpose of comparison
of items such as interest rates? (Check one box only)
a)
I like this idea
b)
I don’t like this idea
Question 13
What types of activities would you expect to find in the information
section of a virtual bank? (Please write your answer in the box
below)
Next I would like to ask you several questions about
possible activities that may occur in the chat-rooms section of a
virtual bank.
Question
14
What is your opinion of being able to participate in thematic meetings
at a virtual bank? (e.g. discussions about bank services, etc.) (Check
one box only)
a)
I like this idea
b)
I don’t like this idea (go to question
16)
Question 15
In your opinion what types of chat-rooms should be included in the
chat-rooms section of a virtual bank? Following are descriptions of
3 types of chat-rooms.
1. Private chat-room is a closed chat-room for only a few invited participants
2. Friends’ chat-room is an open chat-room for friends
3. Open chat-room is a chat-room room that is open to all interested
persons
(Please indicate below the importance of each type of chat-room in
a virtual bank, from a low grade of 1 to a high grade of 5)
Question 16
What is your opinion about any participant in a chat-room being able
to make a presentation/lecture? (Check
one box only)
a)
I like this idea
b)
I don’t like this idea
Question 17
How do you feel about being able to invite participants in chat-room
discussions to visit other virtual banks?
(Check one box only)
a)
I like the idea
b)
I don’t like this idea
Question 18
What types of activities would you expect to find in the chat-rooms
section of a virtual bank? (Please write your answer in the box
below)
The following section of the questionnaire deals with
activities you would expect to find in the transactions section of
a virtual bank.
Question
19
How do you feel abut the possibility of receiving help from a virtual
banker in the operations section of a virtual bank? (Check one
box only)
a)
I like this idea
b)
I don’t like this idea
Question 20
How do you feel about the possibility of entering the accounts section
of a virtual bank for conducting bank transactions? (Check one
box only)
a)
I like this idea
b)
I don’t like this idea
Question 21
How do you feel about the possibility of clicking on a link in the
transactions section of a virtual bank that will connect you to your
husband’s/wife’s place of employment
in order to confer with him/her about conducting various bank
transactions (e.g. making deposits). (Check one box only)
a)
I like this idea
b)
I don’t like this idea
Question 22
What is your opinion about being able to click on a link in the transactions
section of a virtual bank that will take you to a virtual store for
the purpose of making immediate purchases? (Check one box only)
a)
I like this idea
b)
I don’t like this idea
Question 23
Please describe in the box below the types of activities you would
expect to be able to engage in, in the transactions section of a virtual
bank.
I would now like to ask you a few personal questions
to help us interpret the results of the questionnaire.
Question
24
What is your gender?
a)
Male
b)
Female
Question 25
What is your age?
a)
under 18
b)
18-24 years
c)
25-34 years
d)
35-44 years
e)
45-54 years
f)
55-64 years
g)
65 or older
Question 26
What is the highest level of education you have completed?
a)
Grade school (grades 1 - 8)
b)
High school (grades 9 - 12)
c)
High school graduate
d)
Some college or technical school
e)
Bachelor’s degree or higher
Question 27
What is your profession/occupation? (Write your answer in the box
below)
Question 28
Please check one of the boxes below to indicate the amount of time
you usually spend using the internet. (Check one option only)
Question 29
May we contact you at a later date for follow-up questions?
a)
yes (please provide your email address)
b)
no
This is the end of the questionnaire. Thank you very much for participating in this
study |