E-mail: cutenifer@hotmail.com

Webpage: http://hello.to/jenniferw

Education:

California State University, Chico (Chico, CA, USA, 98¡¦-01¡¦)

Bachelor of Science in Computer Information Systems

Minor: Business Administration

Experience:

General Manager, e-Life Leisure Co., Ltd. (Taipei, Taiwan, 03¡¦- Present)

System Specialist, Eastern Broadband Telecom Co., Ltd. (Taipei, Taiwan, 01¡¦- 03¡¦)

l Manages projects of Customer Contact Center

l Surveys new projects of Customer Contact Center

l Coordinates system users¡¦ requests, complaints, and questions with system vendors and IT Dep.

l Coordinates and updates Customer Relationship Management System content with IT Dep.

l Conducts follow up emails and calls with vendors and users for meeting arrangement, cancellation, and request for supporting

l Manages CRM Account Database and processes of applications and renewals

l Analyzes ACD Daily reports(PABX)

l Instructs and trains other staffs

l Assists members to provide their needs

Projects:

l Rotaract Club of Taipei Promotional Video ¡§The Making of Life Change¡¨- Project Coordinator

l EBT Customer Relationship Management (CRM) System- Project Coordinator

l EBT Computer Telephony Integrated (CTI) System- Project Coordinator

l EBT Image Management System- Project Coordinator

l EBT Fax Server and OCR System- Project Coordinator

l Graduating project- Building a chat room and a newsgroup with Microsoft ASP.

l 3D Animations Projects-

Wine Bottle, Salt Shaker, Bouncing Ball and Kinemation with LightWave.

l Course Registration & Optimization System- Simulated and designed the voice registration system in California State University- Chico.

Computer Skills:

Operating System: UNIX, Windows 98/2000/NT, MS DOS, Novell NetWare, Sun Solaris

Program Languages: Assembly-MIPS, ASP, C/C++, SQL, Visual Basic

Software Applications: Lightwave 3-D Animation, Photoshop, Logic Works, MS Office, Visio,

Project, Visual FoxPro, Lucent CentreVu.

DATABASES: MS Access, Fox Pro, MS SQL Server

Classes: MCSE 2000, SQL, SQL Server 2000, Sun Solaris 8

Language Skills: Speak fluent native language in Mandarin and Taiwanese, and English as a second language.

Activities (1998- Present):

l Vice President, Club Service Chair & Board Member, Rotaract Club of Taipei (R.I. 05-06)

l Board Member & Secretary, Rotaract Club of Taipei (R.I. 04-05)

l Member, Group Study Exchange, Rotary International 3480 (R.I. 03-04)

l General Editor, Internet Publication, Rotaract Club of Taipei (R.I. 03-04)

l Member, Rotaract Club of Taipei (Present)

l Board Member & Treasurer, Sinorama Society- Chinese Student Association at CSUC (00¡¦-01¡¦)

l Member, Sinorama Society- Chinese Student Association at CSUC (98¡¦- 01¡¦)

Reference: Available upon request.