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[Service Line | FAQ]


Service Line

24 hour service

Telephone Number: 1-888-SEAHORSE

E-mail:support@seahorse.com



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FAQ


	Q: What does Seahorse make?

	A: We make one of the most sophisticated range of desk-top and
   	   lab-top computers in the industry. We make these computers
   	   at our state-of-the-art prodction facility located at Toronto,
   	   Canada.

	Q: Can I get service when I need?

	A: Yes. Our 24 hour service center caters to all minor and major
   	   service problems, anytime and anywhere in North America.

	Q: What happens if my computer hard drive fails?

	A: When you buy a computer from Seahorse, you get a complete
   	   warranty which comes with instant replacement of the entire
           system, for a period of 1 year from the date of purchase.

	Q: Why Seahorse when so many other makes are available in the
 	   market?

	A: When you buy from Seahorse, you buy quality, reliability
   	   and a Technically superier product, backed by a 24 hour
   	   service facility, and a 1 year complete replacement warranty.

	Q: Who are you Major clients?

	A: We have been supplying our products mostly to university and
   	   schools.
University of california(Los Angeles)
and the Peel Regional School Board
are one of our major customers since 1985.
	Q: When I view the General tab of the System tool in Control Panel,
   	   why my Intel Pentium III or central processing unit (CPU) 
   	   may be listed as an Intel Pentium II CPU?

	A: This issue occurs because Windows 95 and Windows 98 are not able
	   to correctly identify an Intel Pentium III or Celeron CPU.

	Q: Why I can't get my older monitor to work with my new Apex?

	A: All PC's preloaded with Windows 98 have a video resolution preset
 	   at 800 x 600 x 16 million colors to meet Microsoft requirements.
   	   Many older monitor aren't capable of handling this type of
   	   resolution and will either have bad or no video in Windows 98.
   	   You may change the original video settings to something more
   	   compatible with your existing monitor but this will not allow you
   	   to take full advantage of your new PC's capabilities.

	Q: What is V.90? 

	A: An International Telecommunication Union (ITU) committee agreed to
   	   a draft standard for high-speed PCM (pulse code modulation) modems
   	   early in February 1998. This standard is called V.90 and is
   	   expected to be ratified late in 1998. V.90 is a protocol that
 	   allows two earlier PCM Protocols, K56Flex and x2, to interoperate
 	   with each other after they have been upgraded to V.90.
   	   Interoperability is a key factor that enables many different modem
	   brands to connect. Like previous PCM protocols, V.90 is symmetric.
 	   This means that your modem can receive data at a rate faster than
 	   that at which it sends data.

	Q: Will I be able to connect at 56Kbps? 

	A: No. Public networks currently limit maximum download speeds to
 	   about 53Kbps. Actual connect speeds depend on many factors and are
 	   often less than the maximum possible.

	Q: How do I upgrade my system to V.90? 

	A: If you recently purchased an Domestica system with a K56Flex
	   modem, an upgrade is available through Update Connector.
   	   For more information, please call 555-212-9878.
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Sales Line:555-212-9876
 
 
Customer Support Line: 555-212-9878
   
 
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