Caveat, reader!
This roseate view of the corporate
empire that has adopted the color pink as its emblematic pigment might give
you an irrepressible urge to purchase a Mary Kay starter kit.
Jim Underwood, a Dallas-based business
strategist and management professor, is not, however, a recruiter for Mary
Kay, which appears to be doing quite well in that department on its own.
Underwood's objective in writing More Than a Pink Cadillac, he says,
was to make the case that the principles that underlie the success of Mary
Kay can yield similar results for any business.
Underwood identifies the quintessence
of Mary Kay-ism as the Golden Rule.
Founder Mary Kay Ash "believed that if
she treated others -- employees, vendors, customers -- as she herself wanted
to be treated, her company would thrive," Underwood writes. "It was this
simple yet powerful principle that drove everything Mary Kay did and
everything she taught people to do."
Underwood sees that adherence to the
Golden Rule reflected in what he calls "The Six Virtues of a Great Leader"
practiced by Ash: humility, seeking the best in others, expecting
excellence, integrity, impatience with the status quo and an indomitable
spirit.
Of Ash's fixation on seeking the best
in others, Underwood writes: "She believed that the only way to maximize
profits was to maximize people. Unless you are focused on seeking the best
for others, beginning with your own people, you cannot be successful. In the
early years of the company Mary Kay fought a lot of battles with investment
bankers and others over this issue. They argued for an increased emphasis on
the bottom line; she argued for investing in people. And on that score she
never gave in."
Underwood also finds what he calls
"nine keys to success" at work at Mary Kay:
• Create
and maintain a common bond.
• Shape
the future (think and act strategically).
• Make
me feel important (value people).
• Motivate
others with recognition and celebration.
• Never
leave your values.
• Innovate
or evaporate.
• Foster
balance (God, family, career).
• Have
a higher purpose.
• You've
got to be great (exceptional excellence is the only acceptable goal).
Making each independent beauty
consultant, employee, manager or customer feel valued was one of the most
important of those keys for Ash, Underwood writes.
"Mary Kay Ash used to advise her
colleagues that they should think of every person around them -- superior,
subordinate, peer, field sales representative, mail carrier, whoever -- as
having a sign around her or his neck that said, 'Make Me Feel Important,' "
he writes.
With regard to the pink Cadillacs that
some super achievers are allowed to use, Underwood writes, the value of
those cars to the women who get them has more to do with the recognition
than it does with the dollar value of the cars.
"Recognition is one of the most
powerful motivators," he writes. "Money may be the way we keep score but
recognition is what puts fire in the belly."
The testimonials of Cadillac winners
underscore the themes of recognition. They include:
• The
independent national sales director who drove to the corporate headquarters
of a major airline where she had worked and had been discouraged and parked
the Cadillac in her former boss's parking spot to get his attention.
• The
INSD who picked up her Cadillac and headed straight for her local gas
station, where she drove back and forth on the hose that rang the bell
inside. The idea was to have the last laugh on the attendants who had
laughed at her dreams as they put a dollar's worth of gas in her battered
old klunker.
• Gu
Mei, the first INSD in China and also that country's first pink-car driver.
Gu began delivering her skin care products on foot with a showcase on each
arm. She did that more than 12 times a week, and her shoulders were always
black and blue. She was honored in 2000 as the first "pink Santana" driver.
The Santana is the Chinese equivalent of a Cadillac.
Underwood concludes this
hyper-flattering portrait of a successful company by calling upon the
business world to embrace what he calls Theory MK leadership. He says it is
about getting things done. He quotes Mary Kay Ash on that point: "Some
people watch things happen, some people wonder what happened, and some
people make things happen."