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Leading the Way in Customer Service Youth@bility recently spoke with Paul Hammond, the Disability Officer for Centrelink in Ballarat, to find out how Centrelink provides assistance and programs to young people with disabilities. Paul's role as a Disability Liaison Officer is to provide assistance to his clients in finding employment, training, information, and rehabilitation courses. Paul can refer people with disabilities to specialist organisations which provide employment assistance and rehabilitation services. The Department of Family and Community Services fund these organisations. Some of these services can help find you work in mainstream employment while others provide jobs in a supported environment. These services can also help you with counselling, employment preparation, job search, job placement training and support. Paul stated that Centrelink has a great personal one-to-one service in dealing with clients, so people can speak to the same case manager every time they call in. It is just one of the ways in which Centrelink have been improving their customer service, as well as asking clients to complete customer service surveys, and encouraging them to call the Customer Relations Line to give Centrelink some feedback on their services. Centrelink also sets up young people with Job Network employment agencies for intensive assistance to help with job placements, training and counselling. Paul's advice to young people
looking for work is to "please come into Centrelink for assistance.
Don't feel discouraged about asking for help in looking for work.."
Youth Allowance: 13 24 90 Disability, Sickness,
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