Modems
Modems are
very volatile they are very sensitive to power surges on phone lines. If
you're having problems with your modem after a big storm, chances are it's been hit
by lightning. There are a couple of things you can check for when your
troubleshooting your modem. First of all you need to check your phone line
and make sure that the line going to the modem does have a dial tone. You
can do this by unplugging the line going into the modem and plugging a phone on
the end of that line. If it doesn't have a dial tone on the line chances
are the phone line jack is bad. If you do have a dial tone you could
proceed to step two which is performing the modem dial tone test. Make
sure the phone line from the wall is plugged into the back of the modem in the
jack that says "line" it may have pictures etched in the metal
of what it is instead of words. If so just plug the line in opposite of
the jack with the phone picture beside it.
Alright we
have made sure the line is in the right place, now take another phone line and
plug it in the "phone" jack and make sure that you have a phone
plugged into the end of that line. If you pick up the phone hooked up
through the computer we now have established the modem can perform the simple
task of carrying a dial tone to the phone through your modem. If you modem
does not do this chances are it has experienced a power surge and needs to be
replaced. Did you get a dial tone? Let's proceed with step 3.
Now we need to test for the modem software or drivers. First we need to
make sure that only one modem is installed on the computer to do this click on
START, then SETTINGS, then CONTROL PANEL. Inside control panel there
should be an icon in the that say modem. double click on the MODEM
icon. Should open up to a general tab and have your modems installed on
your computer there.
If you see
more than one modem listed there that may be your problem. Sometimes if
you have a modem listed twice one of them is taking up resources and the other
is basically a dummy. Just sitting there taking up space. If you are
installing software like America Online on your computer the setup program is
going to pick up the second modem listed there. May be the wrong modem and
will appear to be a hardware failure "meaning your modem does not
work" . To check for this make sure that if there are two modems
listed there highlight the second one and click the REMOVE button. It will
then leave the first modem there. Make sure you write the name of your
modem that you have listed there.
Alright
let's proceed to step 4. There is a tab at the top that says DIAGNOSTICS
right be side the General tab. Make sure you click on the diagnostics
tab. You should see a window with your modem in it. you may notice
there are some COM#'s beside your modem. If your modem is installed on
COM1 chances are your modem was incorrectly installed. Modems almost never
select com1 to be installed. If your modem is installed on com1 you need
to click back on the GENERAL tab and
highlight the modem and click REMOVE. Now you have no modems installed so
click ADD let windows search for your modem if it find a device and needs
drivers for it, you click next until it asks you where to look for the drivers
you can click on SPECIFY LOCATION in box type C:\WINDOWS\OPTIONS\CABS sometimes
you modem drivers are there. If not you need to obtain your modem driver
disk or cd. If modem is installed on another com port
continue.
Now
highlight the COM# that is to the left of your modem listed there and click on
the MORE INFO button. The modem should return with results such as
chipset, UART, IRQ and in the white window it may have a bunch of ATT
codes. This is normal, that means we queried the modem and it responded
back to us. If you received a message such as PORT ALREADY OPEN or it
froze your computer. Or it gives you another kind of error chances are
it's defective or has been installed incorrectly. Click here
is it has been installed incorrectly. If it responded correctly let's
continue. Alright let's do a HyperTerminal test. Go to the START
menu then select PROGRAMS then ACCESSORIES then COMMUNICATIONS then
HYPERTERMINAL. If a name field pops up enter a name, doesn't matter what
the name is as long as you fill in the blank, click and high light the yellow
and read phone icon and click OK. A CONNECT TO box should appear if not
you have not done this correctly. Click the cancel button on the CONNECT
TO window to close it. You should see a white screen now. You may
not be able to see what you type but type it anyway. Type ATZ then enter
it should respond back with a 0 or an OK if it doesn't you have a bad
modem. If it responded back correctly then let's proceed. Now type
ATDT1234567 then hit enter if it responds with an error or does nothing.
Make sure your volume is up on your speakers also make sure the volume is up on
the yellow horn at the lower right hand corner in the task bar. If you
didn't hear your modem dial a phone number it's defective. If you did your
modem is ok. Now let's see if it will try to connect. try dialing
with your ISP (Internet Service Provider) 's number this time. Type ATDT
and
the number of your isp. If you here a bunch of high pitch connection
noises the modem is ok. Your modem is no longer the issue it may be your
phone line or ISP. You have successfully Trouble Shot your modem.
Configure
Your Modem Correctly
Resolving
Modem Disconnects
Resolve
Modem Communication
Winsock
patch from Ozcableguy.com
Modem Help for all
modem errors and fixes for them
This
is for rnaapp that could be causing problem with modem
