Gary W. Hodges

7119 165th PL SW

Edmonds, WA 98026

425-787-6829

hodgegw@hotmail.com

 

Objective

Seeking a position utilizing skills in network and communications systems.

Experience

Windermere/ H.H. Inc.

Edmonds, WA

 

2001 - Present                                                 

 

Realtor

 

 

SAFECO Corporation                                                                                           

Seattle, WA

 

1999 – 2001

Data Communications Analyst                                                

·         Technical Lead to 7 other analysts. Innovated a process improvement for the Network Operations Centers Escalation Procedures. Coordinated support plans for new IS services. Manage Change Control and designed an HTML change request form to maximize availability of network resources/services. Created a Systems Analyst Guide to facilitate day to day staff trouble analysis and for new hires. 

·         Responsible for management of over 2000 major network nodes, via routers/switches/hubs, Cisco and Nortel. Reacted to network events from the LAN/WAN. Coordinated resources/vendors to a timely resolution. 

 

RhoTech                                                                     

Redmond, WA

 

1996 - 1999     

Network Analyst (under contract at the Boeing Company)

  • Identified and exercised control over network managed objects. Reacted to WAN/LAN alerts and other anomalies, reducing user impact. Detected, isolated and corrected abnormal operation on Sun Net Manager workstations and other network management applications.

Customer Service Analyst

·         Telephone support for all systems, Windows 95, business applications, remote access, mainframe access and associated applications. Remote Access and MS Application Subject Matter Expert (SME).

 

Keane, Incorporated                                                        

Seattle, WA

 

1994 - 1996

Trainer/Consultant                                                        

·         Developed curriculum, presented technical training, as a Microsoft Support Provider, of Windows 95, TCP/IP, Network Fundamentals, to 400 new employees. Accomplished # 1 rating as an MS Support Provider.

·         Assisted Project Director in planning, supervising and executing new 400 station call center. Innovated process improvement that operated on schedule and under budget.

·         Assisted Consulting Manager. Coordinated work between vendors and staff in the relocation of the branch office. Designed server room, negotiated bids, purchased 350 PC's, LAN Hardware, and a new cable plant.

 

RhoTech

Redmond, WA

 

1994

 

Product Support Technician (under contract with Microsoft Corporation)

·         Certified in Fundamental Support for Windows, PowerPoint and Publisher. Applied knowledge in Power Point/Publisher in usage, configuration and setup for end users.

 

Overlake Hospital Medical Center                                     

Bellevue, WA

 

1985 - 1994

Customer Service Analyst                                             

·         Assisted IS director, team management, planning and execution of the Help Desk Support division, provided excellent customer service.

·         Maintained the network, PC hardware and cable plant databases for efficient system changes.

·         Diagnosed, repaired communications systems, PBX and Key Systems, and provided software/hardware support.

PC-LAN/Hardware Technician

  • Assisted the Project Manager in the rollout of a new enterprise wide campus voice and data cable plant. Assured compliance to national Ethernet EIA/TIA standards. This Provided a reliable backbone, drop cable system, while reducing time and materials required for future changes.

Communications Technician

·         Supported, implemented all data and telephony communications systems, keeping operational time to a maximum.

·         Maintained Call Processing ACD Answering Service system. Enhanced client and user satisfaction. Responsible from design to implementation, as well as operator training, systems acquisitions and upgrades.

- References furnished upon request.