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Microsoft Troubleshooting Wizard |
Windows 95: Solving Problems Starting or Shutting Down Windows 95
http://support.microsoft.com/support/tshoot/w95startup.asp
Well I ran the "My computer does not start or shut down properly" category from "Microsoft's Troubleshooting" section here on my page. At first I thought, no this is thievery. Then I remembered that many people don't want to sign-up to the Microsoft Knowledge Base and have to give out all the information of their lives.
So here is the complete run through for the above catagory.
Will the computer boot in Safe mode?
To boot into Safe mode, follow these steps:
1. Press the F8 key when you see the "Starting Windows 95" message.
2. From the Startup menu, choose Safe Mode.
IF YES THEN
Is the hard disk damaged?
The hard disk may be damaged. , If you can boot to a Safe-mode command prompt, try running ScanDisk to see if any errors are detected.
IF NO HARD DISK ERRORS THEN
Is your installation of Windows 95 damaged?
To determine if all or part of your Windows 95 installation is damaged, you can run Windows 95 Setup again to replace any files that are missing or damaged. You can also, if space is available, install Windows 95 in a different folder on your computer.
IF NO LUCK THEN
Can your display adapter handle the video mode switching at the Logo screen?
To determine if this is the problem, follow these steps:
1. Press the F8 key when you see the "Starting Windows 95" message.
2. From the Startup menu, choose Safe Mode Command Prompt Only.
3. At the DOS prompt, use any text editor (such as Edit.com) to edit the Msdos.sys file.
4. Add the following line to the [Options] section of this file: Logo=0
5. Save the Msdos.sys file and quit the editor.
6. Restart the computer.
If disabling the logo screen resolves the problem, contact the manufacturer of your display adapter for additional information about this problem. You may be able to reconfigure the display adapter so that the problem does not occur when the logo screen is displayed.
IF NO LUCK THEN
Have you scanned your computer for a virus?
Get a virus-scanning program and scan your hard disk for any signs of infection. , If you computer has a virus, you should take the appropriate actions to remove it, and then see if you still have startup problems.
IF NO LUCK THEN
Are programs being loaded from the Startup group?
If programs are being loaded from the Startup group, remove them one at a time and restart the computer to isolate the problem program.
IF NO LUCK THEN
Check your computer's CMOS settings to make sure they are correct. (You may need to contact the computer manufacturer to verify these settings.)
If CMOS seems correct, but the computer still hangs.
THEN
Is there a memory conflict in the upper memory area?
To determine if the problem is being caused by a memory conflict that still exists when Emm386.exe is not loaded from the Config.sys file, follow these steps:
1. Click the Start button, click Run, type "sysedit" (without quotation marks) in the Open box, and then click OK.
2. Click the Config.sys window.
3. In the Config.sys file, make sure the following lines exist in this order:
device=c:\windows\himem.sys device=c:\windows\emm386.exe noems x=a000-f7ff
4. Save the Config.sys file, and then exit System Configuration Editor.
5. Restart the computer, then shut down Windows 95 and wait for Windows 95 to shut down.
If Windows 95 shuts down properly, the problem may be caused by a memory conflict that still exists when Emm386.exe is not loaded from the Config.sys file. For information about determining the exact location of the memory conflict, please see the following article in the Microsoft Knowledge Base: , Locating and Excluding RAM/ROM Addresses in the UMA (Q112816) http://support.microsoft.com/support/kb/articles/Q112/8/16.asp
IF NO LUCK THEN
Are the entries in the Windows .ini files correct?
To determine whether the System.ini or Win.ini file is causing a problem, try the following steps:
1. Rename the System.ini file in the Windows folder to System.sav. ,
2. Copy (do not rename) the System.cb file in the Windows folder to System.ini. ,
3. Add the following line to the [boot] section of the System.ini file and then save the file: , drivers=mmsystem.dll ,
4. Rename the Win.ini file in the Windows folder to Win.sav. ,
5. Restart your computer.
If this works, there is a problem with an entry in the System.ini or Win.ini file. Examine these files more closely to determine the exact cause of the problem.
IF NO LUCK THEN
Is the Advanced Power Management feature on your computer causing the shutdown problem?
To determine if Advanced Power Management (APM) is causing the shutdown problem, disable it by following these steps.
Note: Not all computers have APM features. If your computer does not have APM features, continue with the troubleshooter.
1. In Control Panel, double-click System, and then click the Device Manager tab.
2. Double-click the System Devices branch to expand it.
3. Double-click Advanced Power Management in the device list, click the Settings tab, and then click the Enable Power Management check box to clear it.
4. Click OK until you return to Control Panel.
5. Restart Windows 95.
6. Shut down Windows 95. Wait for Windows 95 to shut down.
If Windows 95 shuts down properly, the problem may be caused by APM. Contact the computer's manufacturer for assistance.
IF NO LUCK THEN
Is the problem in the Windows 95 file system settings?
To determine if the shutdown problem is caused by the Windows 95 file system settings, follow these steps:
1. In Control Panel, double-click System, and then click the Performance tab.
2. Click File System, and then click the Troubleshooting tab.
3. Click all the check boxes to select them.
4. Click OK, click Close, and then click Yes.
5. Restart Windows 95.
6. Shut down Windows 95. Wait for Windows 95 to shut down.
If Windows 95 shuts down properly, the problem may be related to the file system settings. To better determine which file system setting is causing the problem, follow the steps above but clear the check box for one option. If Windows 95 shuts down properly, repeat the steps again and clear the check box for another option. Repeat this process until you determine which file system setting is causing the problem. , For more information about the file system Troubleshooting tab, please see the following article in the Microsoft Knowledge Base: , Description of the File System Troubleshooting Settings (Q165503)
http://support.microsoft.com/support/kb/articles/Q165/5/03.asp
IF NO LUCK THEN
Is the problem listed in the Bootlog.txt file?
View the Bootlog.txt file to pinpoint the problem. , If Windows 95 still hangs during the shutdown process, examine the Bootlog.txt file for "Terminate=" entries. These entries are located at the end of the file and may provide clues as to the cause of the problem. , Each "Terminate=" entry should have a matching "EndTerminate=" entry on a successful shutdown. If the last line in the Bootlog.txt file is "EndTerminate=KERNEL," Windows 95 shut down successfully. If the last line in the Bootlog.txt file is one of the following entries, check the listed possible cause:
Last line Possible cause
Terminate=Query Drivers Possible memory manager issue (such as QEMM).
Terminate=Unload Network Possible conflict with real-mode network driver in the Config.sys file.
Terminate=Reset Display Disable video shadowing. You may also need an updated video driver.
Terminate=RIT Possible timer-related problems with the sound card or an old mouse driver.
Terminate=Win32 Problem with a 32-bit program blocking a thread. Possibly Microsoft Visual C for Windows.
IF NO LUCK THEN
Is the exit sound file causing problems with shutdown?
To determine if the shutdown problem is being caused by a damaged exit sound file, follow these steps:
1. In Control Panel, double-click Sounds.
2. In the Events box, click Exit Windows.
3. In the Name box, click None.
4. Click OK.
5. Shut down Windows 95. Wait for Windows 95 to shut down.
If Windows 95 does not hang during the shutdown process, the problem may be caused by a damaged exit sound file. Restore the sound file from a backup, or reinstall the program that provided the sound file.
IF NO LUCK THEN
Well, That's all Folks. Microsoft's Troubleshooter is out of ideas.
What is the extention of the file referenced in the error message?
Disable the line referring to this device driver in the System.ini file.
To do this, follow these steps: ,
1. Edit the System.ini file using any text editor (such as Edit.com).
2. Locate the line that references the file in the error message.
3. Place a semicolon at the beginning of the line as in the example below: ;device=filename.386
4. Save and then close the System.ini file.
5. Restart the computer.
IF NO LUCK THEN
Are you using an Acecad Mouse Pad tablet with older drivers? If so, disable these drivers.
1. Restart your computer in Safe mode. To do so, restart your computer, press the F8 key when you see the "Starting Windows 95" message, and then choose Safe Mode Command Prompt Only from the Startup menu.
2. Type the following line to change to the Windows folder, and then press ENTER , cd , where is the path to the Windows folder. ,
3. Type the following line and then press ENTER: , edit system.ini ,
4. Disable the following line in the [386Enh] section of the file by placing a semicolon (;) at the beginning of the line: , mouse=vsermd.386 ,
5. Save and then close the System.ini file. ,
6. Restart your computer. Windows 95 will start normally without a mouse.
To resolve this problem, contact Acecad to inquire about obtaining updated drivers for Windows 95.
IF NO LUCK THEN
Are the StaticVxD values in the registry incorrect?
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry. , If a specific device driver is not named in the error message, one of the StaticVxD values in the registry is probably blank or contains only spaces. The StaticVxD values are located in the registry keys below the following Key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD , Use Registry
Editor to locate and delete any StaticVxD value in the registry that contains invalid data, is blank, or contains only spaces.
IF NO LUCK THEN
Have you recently removed a program from your computer?
If you have recently removed a program or componet, reinstall the program or component, then run the uninstall tool if one is available. If no uninstall tool is available for the program or component, contact the manufacturer to obtain instructions on uninstalling.
IF NO LUCK THEN
Well, That's all Folks. Microsoft's Troubleshooter is out of ideas.
My Computer Stops Responding (Hangs) During Windows 95 Startup
Will the computer boot in Safe mode?
YES
Disable Normal Startup in the System Troubleshooter.
To do this, follow these steps:
1. Click the Start button, and then click Run.
2. In the Open box, type "tshoot" (without the quotation marks), and then click OK.
3. Click "Load all device drivers and software" on the General tab to clear it.
4. Click OK.
5. When prompted to restart the computer, click OK.
Did the computer start or shutdown properly?
No
I replaced my registry with System.1st and the problem still occurs.
IF NO LUCK THEN
Well, That's all Folks. Microsoft's Troubleshooter is out of ideas.
NO, my computer does not boot into Safe mode.
Can you boot to a Safe-mode command prompt?
To do this, follow these steps:
1. Press the F8 key when you see the "Starting Windows 95" message.
2. From the Startup menu, choose Safe Mode Command Prompt Only.
No, I cannot boot to a Safe-mode command prompt.
Check your computer's CMOS settings.
Check your computer's CMOS settings to make sure they are correct. (You may need to contact the computer manufacturer to verify these settings.)
I checked the settings in my CMOS. They seem correct, but the computer still hangs.
Have you scanned your computer for a virus?
Get a virus-scanning program and scan your hard disk for any signs of infection. , If you computer has a virus, you should take the appropriate actions to remove it, and then see if you still have startup problems.
No virus was detected on my computer.
Are you using overlay software?
Are you using overlay software on your hard disk controller? If so, is it configured correctly? Consult your overlay software documentation for information about the proper configuration.
Yes, my overlay software is configured properly, or I don't use overlay software.
Is the hard disk damaged?
The hard disk may be damaged. , If you can boot to a Safe-mode command prompt, try running ScanDisk to see if any errors are detected.
ScanDisk did not find any problems.
Windows 95: Can't INSTALL Windows 95? We Can Help!
http://support.microsoft.com/support/tshoot/w95setup.asp
This covers:
Setup stops responding (hangs) while running ScanDisk.
Setup stops responding (hangs) before ScanDisk runs.
Setup does not recognize disk 2.
Setup stops responding (hangs) during hardware detection.
Setup does not create the Startup Disk properly.
Setup stops responding (hangs) after the computer is restarted.
I receive an "Incorrect System Disk" or "Invalid System Disk" error message.
Windows 95: Help with Problems When You Install DriveSpace
http://support.microsoft.com/support/tshoot/w95drvspace.asp
This covers:
DriveSpace Stops at 25 Percent
I am receiving a DRVSPACE125 error message when I run DriveSpace.
DriveSpace stops after 25 percent
I ran DriveSpace, and now my computer will not start properly.
When I start my computer, I receive a compressed drive access error message.
I receive an error message that references the compression driver or VxD.
Windows 95 and Windows NT 4.0: General Application Troubleshooter
http://support.microsoft.com/support/tshoot/tshoot.asp
This covers:
I have a display problem.
I cannot start my program.
I cannot install my software program.
I cannot print one or more files or the printed output is incorrect.
I cannot import one or more files.
I cannot export one or more files.
Multimedia: Help with Display Problems Using Multimedia applications
http://support.microsoft.com/support/reference/tshooter/multimediadisplay/default.asp
This covers:
Windows does not restart.
Images are distorted or extend off of the screen.
Animations stop playing.
Garbled or corrupted text.
Palette and redraw problem.
Error message: Display problems. This program cannot continue.
Error message: The specified file cannot be played on the specified MCI device.
Error message: Mciavi requires a newer version of the Msvideo.dll.
Error message: Video not available. Cannot find VIDS:CVID decompressor.
Error message: Mmtask caused a General Protection Fault in Gdi.exe.
Error message: MCI error: The device driver is not ready.
Error message: Invalid Page Fault in Kernel32.dll.
Error message: This machine is not properly configured to play video clips.
Error message: MMVIEWER2 caused a General Protection Fault.
Screen Display is blurry or scrambled.
Multimedia: Help with Problems When You Install or Start Your Multimedia Application
http://support.microsoft.com/support/reference/tshooter/multimediasetup/default.asp
This covers:
The Setup program does not start.
When Setup starts, my screen goes blank.
I receive an error message asking for a 256 color video driver.
I receive the error message: Cannot copy files.
I receive the error message: Cannot find Setup.exe or one of its components.
I receive the error message: Setup was not completed successfully.
I receive the error message: Could not start another application during Setup.
When I install Bookshelf, I receive the error message: Could not open the file. Please check that the disk is not full, and
that you have access to the directory.
When I install Bookshelf, I receive the error message: Setup caused an invalid page fault in module Kernel32.dll.
When I install Encarta, I receive the error message:
Error registering the OCX C:\Windows\System\Macromed\Director\Ie32dsw.ocx.
When I start Encarta, I receive the error message: IntelliType for the Microsoft Natural Keyboard is installed on your machine.
I receive an "Insufficient Memory" error message when I start Encarta in Windows 3.1.
I receive an "Unknown Error" when I start Cinemania or Music Central.
Multimedia: Help with Sound Problems When You Run Your Multimedia Applications
http://support.microsoft.com/support/reference/tshooter/multimediasound/default.asp
This covers:
I do not hear sounds in my program.
The sound appears to play, but I do not hear anything.
I do not hear drum sounds.
The sound is distorted or scratchy.
The sound plays but then it cuts off suddenly.
The sound skips or misses in some areas.
When a sound is played the computer restarts.
The computer locks up (hangs) when a sound is played.
I receive the error message: MMSystem263. This is not a registered MCI device.
I receive the error message: MIDI output error detected.
I receive the error message: WAV sound playback error detected.
I receive the error message: The CD Audio device is in use by another application...
I receive the error message: CD Audio MCI driver not installed...
I receive the error message: No wave device that can play files in the current format is installed...
I receive the error message: Your audio hardware cannot play files like the current file.
I receive the error message: MMSYSTEM296. The file cannot be played on the specified MCI device...
I receive the error message: Unexpected error [MCI602]. Cannot play sounds...
DirectX: Help with Common Issues When You Run Applications with DirectX
http://support.microsoft.com/support/directx/tshooter/default.asp
This covers:
I'm receiving DirectDraw error messages or experiencing video problems.
My program has stopped responding.
Now that I've installed my program, Windows starts only in Safe Mode.
I receive a black screen or see black patches around the pointer.
I see only vertical lines on my screen.
I receive the error message: "SetDisplayMode: DDERR_GENERIC."
I receive the error message: "Error Initializing DirectSound."
The sound is choppy.
I don't hear sounds anymore.
I receive the error message: "Ddhelp.exe caused a page fault in module Wstream.dll."
I receive the error message: "A required.dll is missing. Cannot locate ddraw.dll."
I receive the error message: "The Wsock32.dll file cannot start."
I receive the error message: "Exception 03h in Msvfw32.dll."