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Windows 98 Troubleshooting #1 |
1.Close all applications (press Ctrl + Alt + Del and End all tasks, except Explorer and Systray)
2.Open Control Panel > Modems, then select the Winmodem and if you have more than one installed Properties > Ports > Uninstall
Note: If you have a Winmodem icon in Control Panel, use that to Uninstall instead
3.In Control Panel select System and select the Device Manager tab, and look for Unknown items and delete them all
Check Ports and Modems and if Winmodem still exists select Remove for this one also
4.In Windows Explorer, select your Windows 98 CD and go to \drivers\modem\3com-usr\Winmodem and run the wmregdel.exe file. Follow the on screen instructions
5.Select Start > Run > Shut Down
6.Turn off the power to your computer, wait for about 20 seconds, then power back on. When you get the New hardware detected wizard let it proceed, when appropriate select Have Disk, and either point it to your Windows 98 CD or to the Winmodem drivers you have on a floppy. Realize that if you use the drivers on the Windows 98 CD that they are generic and you'll need to update them later
The above should get your Winmodem working.
Note: be advised that if your Winmodem is in the 112501 or 112502 serial group that it is a known buggy modem. I suggest you call 3Com on voice and ask for a replacement.
Re-enable DosBox support after upgrading to Windows 98
After upgrading to Windows 98, some Winmodems will lose DosBox functionality. If your Winmodem supports DosBox, please follow these steps to re-enable this feature:
Go to the Winmodem icon in Control Panel and select the Port Settings tab and uncheck Enable Dos Boxes, press the OK button.
Note: if you do not see the Enable Dos Boxes section your Winmodem does not support this feature.
Repeat the process by going to the Winmodem icon in Control Panel and select the Port Settings tab and this time CHECK the Enable Dos Boxes box and press OK button. Restart your computer.
If you get an error message: There Is No WinModem Found in Your Computer,
see Microsoft Knowledge Base Article No. Q188601.
"Not enough memory" message when converting to FAT32
If you receive the message: "Not enough memory - change the config and the autoexec", copy the existing Autoexec.bat & Config.sys files to a temporary directory, then edit the original Autoexec.bat & Config.sys files, and delete their contends, so that you have just 2 empty files.
Note: If you are loading real-mode display drivers, change the display settings in Windows 98 to VGA, and change back after the conversion.
Restart Windows 98 and run the FAT32 converter. When succeeded, copy your original Autoexec.bat & Config.sys files back to the root (C:\) directory, overwriting the empty ones you created.
If you still get the "Not enough memory" message, try the suggestions from this Microsoft Knowledge Base Article No. Q188561.
This information is found right on you Win98 CD. It's a little reminder
that many problems can be solved just by reading your text files that come
with it. I've cut this excerpt from "Windows 98 Display.txt File" as I
think the DirectX issues and the 'Updating Drivers" section are of great
inportance.
So for updated DirectX drivers go to:
http://www.microsoft.com/directx/default.asp
Yes, you can Uninstall DirectX; See:
"DirectX Uninstaller"
http://www.ebrink.com/dxun/Direct.htm
In Case you need them, The DirectX 6.0 English-language version can
be found at
http://www.microsoft.com/msdownload/directx/dxf/enduser6.0/dx6eng.asp
The full article can also be found at
"http://support.microsoft.com/support/kb/articles/q188/4/81.asp"
CONTENTS
WINDOWS UPDATE AND WINDOWS DRIVER LIBRARY
WINDOWS 95 UPGRADES
WINDOWS 95 DRIVER CONVERTED TO VGA
ADAPTER TYPE
MONITOR TYPE
REFRESH RATES
DISPLAY PROBLEMS
DISPLAY TIPS
DYNAMIC COLOR CHANGE
ANIMATED CURSORS
IRQ CONFLICTS WITH PCI DISPLAY ADAPTERS
MULTIPLE DISPLAY SUPPORT
WINDOWS UPDATE AND WINDOWS DRIVER LIBRARY
Windows 98 includes drivers for most display adapters. Microsoft regularly makes additional and updated drivers available on the Internet through Windows Update. Windows 98 also includes additional drivers in the Windows Driver Library on the Windows 98 CD.
To obtain additional or updated drivers:
If you have an Internet connection:
1.Click Start, and then click Windows Update.
2.Follow the instructions that appear on your screen.
If you do not have an Internet connection:
1.Click Start, and then click Help.
2.In Windows Help, click the Index tab.
3.Type Download Library, and then click Display.
4.Follow the instructions that appear on your screen.
Microsoft updates the Windows Driver Library on the Internet regularly with the newest drivers from third-party manufacturers. These drivers are tested for compatibility by Microsoft and then made available for download. Windows Update makes these drivers available automatically by detecting the hardware on your system and offering you only those drivers that are compatible with your system.
WINDOWS 95 UPGRADES
Windows 98 upgrades all Microsoft-provided drivers from Windows 95 and DirectX releases. Windows 98 also upgrades certain third-party Windows 95 drivers that might experience problems running in Windows 98. If your display card or system included display-specific utilities (for example, extra display control panel items, refresh rate utilities, or color matching utilities), an upgrade to the provided Windows 98 driver may cause the utilities to work incorrectly. If Windows 98 upgrades your display driver and your display-specific utilities are not working correctly, this is because the existing third-party Windows 95 driver is incompatible with Windows 98.
Third-party display drivers and utilities are often very interdependent, so that if you remove one piece, you will break the other. The display drivers included with Windows 98 are intended to be generic drivers that provide stable support for standard Windows APIs and features. Because each driver must support a number of different configurations, it is impossible to support every utility with one driver. Some features that were formerly included in third-party utilities have been integrated into Windows. If you still want the extra features offered by your display adapter vendor, contact your vendor to obtain an updated driver and software.
If your display is visible but imaging incorrectly:
1.Right-click the desktop.
2.Click Properties.
3.In the Display Properties dialog box, click the Settings tab.
4.Click Advanced, and then click Performance.
5.Move the Hardware acceleration slider one notch to the left.
If the problem isn't corrected, repeat the above procedure and move the slider farther to the left.
NOTE: Moving the Hardware acceleration slider to the left disables some of the graphics acceleration functions of your display adapter. If your display-related problems are due to incompatibilities in the display driver, this fixes them by using less of the acceleration features in the driver.
If your display is blank or unreadable when Windows starts:
Restart your computer.
Press and hold CTRL until the Microsoft Windows 98 Startup menu appears.
Select Safe mode. Windows starts in VGA mode.
Right-click the desktop.
Click Properties.
In the Display Properties dialog box, click Settings.
Click OK. Windows notifies you that it will restart in VGA mode.
Click Yes, and restart your computer.
When your computer restarts, it will be running in VGA (640x480, 16-color) mode. You can now reset your display settings by right-clicking the desktop, clicking Properties, and then clicking Settings. If the resolution you want to select is not available, choose another resolution (anything but 640x480, 16-color), and let Windows restart. The full set of resolutions and color depths will be available after you restart your computer.
NOTE: Your display can be blank for a number of reasons, including incorrectly set refresh rates, an incompatible display driver, an invalid mode, etc. Because the display is not visible in these cases, it is impossible to correct these problems without restarting in Safe Mode. In Safe Mode, Windows does not load your original display driver, so none of the display settings are available for you to change. Instead, Windows automatically resets your display settings to the defaults (640x480, 16-color, single monitor, default refresh rate). Then, you can restart in normal Windows mode and make corrections to your display settings.
After restarting your computer in Safe Mode, change the resolution to VGA. Not all display modes may appear in the Display Properties Settings dialog box. This is because when Windows 98 is running in VGA mode, the accelerated display driver is not loaded, so Windows cannot query it for available modes. Once you switch to another mode, Windows prompts you to restart so it can load the accelerated display driver. After the second restart, Windows 98 adds the full mode list supported by your dipslay hardware to the Display Properties Settings dialog box.
DYNAMIC COLOR CHANGE
Although most programs allow you to dynamically change color depth, some programs may not display colors or other elements correctly after a color change. To avoid this problem, change color depth before you start the program. If you change color depth while a program is running, you might need to restart the program to ensure that the changed setting works correctly.
ANIMATED CURSORS
If Windows 98 is not using 32-bit disk access, cursors are not animated. To determine if you are using 32-bit disk access, click Start, point to Settings, click Control Panel, and then double-click System. In the System Properties dialog box, click Performance.
IRQ CONFLICTS WITH PCI DISPLAY ADAPTERS
If your PCI display adapter is configured by your BIOS to use IRQ 15 and a functioning secondary PCI IDE disk controller is also configured to use IRQ 15 (by default), Windows 98 assigns IRQ 15 to the IDE disk controller. This assignment forces your display adapter to use VGA mode.
To load the accelerated Windows 98 driver for your display adapter, eliminate the resource conflict. Choose one of the following methods:
If your BIOS allows, disable the secondary PCI IDE controller in the BIOS and disable Device Manager in System properties.
If your BIOS allows, disable the IRQ of the display adapter.
If your BIOS allows, manually reconfigure the display adapter to use a different IRQ setting.
Obtain a BIOS upgrade from your hardware vendor.
Multiple Display Support
With multiple-monitors you can use one computer to control two to nine monitors through a common desktop. Multiple-monitors increases the size of your screen, so you can see multiple applications or windows simultaneously.
Required Hardware for Multiple-Monitors
Any combination of the following supported PCI-based cards can be used with multiple-monitors. Only cards based on the following chipsets work as secondary cards.
NOTE: You also need to use the specified driver.
The following drivers are supported by Microsoft and are included on the Windows 98 CD:
Card Driver
ATI Mach 64 GX (GX, GXD, VT) ATIM64.drv
ATI Graphics Pro Turbo PCI ATI Graphics Xpression ATI WinTurbo
ATI Rage I, II, & II+ ATI_M64.drv
ATI All-In-Wonder ATI 3D Xpression+ PC2TV ATI 3D Xpression ATI 3D Xpression+
ATI Rage Pro (AGP & PCI) ATIR3.drv
ATI Xpert@