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98 Dial-up Networking Issues |
When you attempt to create a new connection in the Dial-Up Networking folder, you may receive the following error message:
RUNDLL32 caused an invalid page fault in module RNAUI.DLL at address.
This error message can occur if the following registry key has been
removed:
HKEY_LOCAL_MACHINE\ System\ CurrentControlSet\ Services\ RemoteAccess\
Authentication\ SMM_Files
Solution:
To resolve this issue, remove and reinstall Dial-Up Networking:
1.Click Start, point to Settings, and then click Control Panel.
2.Double-click Add/Remove Programs.
3.Click the Windows Setup tab, click Communications, and then click Details.
4.Click the Dial-up Networking check box to clear it, click OK, and then click OK.
5.Restart your computer.
6.Click Start, point to Programs, and then click Windows Explorer.
7.If it exists, rename the Rasapi32.dll file located in the Windows\System folder. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the Renaming Files topic.
8.Repeat steps 1-3.
9.Click the Dial-Up Networking check box to select it, click OK, and then click OK.
10.Restart your computer.
You can create a Dial-Up Networking script to automate the process of connecting to an Internet service provider, online service, or remote computer.
Overview of scripting for Dial-Up Networking
Many Internet service providers and online services require you to
enter information, such as your user name and password, to establish a
connection. You can create a Dial-Up Networking script that provides this
information automatically, so you do not have to type it each time you
connect.
To create a Dial-Up Networking script, use a text editor, such as WordPad
or Notepad, to create a script fil. Use the Dial-Up Scripting tool to assign
the script file to a Dial-Up Networking connection you have created.
============
To Create a script file
1.Start WordPad.
2.In the folder that contains your Windows 98 program files (for example,
C:\Windows), open the Script.doc document.
This document describes the Dial-Up Networking scripting command language
that you use to create your script file.
3.Start Notepad, or open a new file in another text editor.
4.Type the scripting commands that provide the information required by your Internet service provider, online service, or the computer you want to connect to. Refer to the Script.doc document for more information.
5.Save the file.
Notes
You can open WordPad and Notepad by clicking Start, pointing to Programs,
pointing to Accessories, and then clicking WordPad or Notepad.
To make it easy for the Dial-Up Networking Scripting tool to find the
file, save the script file in your
Accessories folder, and use the .scp extension.
For easy reference, you can print Script.doc by clicking File, and
then clicking Print.
Next
Assign a script file to a Dial-Up Networking connection
1.Click Start, point to Programs, point to Accessories, point to Communications,
and then click Dial-Up Networking.
2.Click the connection you want to assign the script file to.
If you haven't created a connection, click Make New Connection.
3.On the File menu, click Properties.
4.Click the Scripting tab.
5.In File name, type the location and file name of the script file.
Look to see if reinstalling Dial-Up Networking works:
1. Open the Control Panel.
2. Double-click the 'Add/Remove Programs' icon. (The 'Add/Remove Programs Properties' dialog box appears.)
3. Click the 'Windows Setup' tab.
4. Double-click 'Communications'. (The 'Communications' dialog box appears.)
5. Clear the 'Dial-Up Networking' check box. NOTE: If a message appears stating that Dial-Up Networking is required by other Windows components, click 'Yes' to remove the components and Dial-Up Networking.
6. To close the 'Communications' dialog box, click 'OK'. (The 'Add/Remove Programs Properties' dialog box reappears.)
7. To close the 'Add/Remove Programs Properties' dialog box, click 'OK'.
8. (Special Case. If prompted, insert the Windows 9x CD-ROM into the CD-ROM drive, wait a few seconds, and click 'OK'.
9. In the 'Control Panel' window, double-click the 'Add/Remove Programs' icon. (The 'Add/Remove Programs Properties' dialog box appears.)
10. Click the 'Windows Setup' tab.
11. Double-click 'Communications'. (The 'Communications' dialog box appears.)
12. Select the 'Dial-Up Networking' check box.
13. To close the 'Communications' dialog box, click 'OK'. (The 'Add/Remove Programs Properties' dialog box reappears.)
14. To close the 'Add/Remove Programs Properties' dialog box, click 'OK'.
15. (Special Case. If prompted, insert the Windows 9x CD-ROM into the CD-ROM drive, and click 'OK'. (The 'Copying Files...' dialog box appears.)
NOTE 1: Wait a few seconds after you insert the Windows 9x CD-ROM to allow the computer to recognize the CD-ROM.
NOTE 2: If a dialog box appears, stating that a file being copied is older than the currently installed file, click 'Yes'.
16. Click 'OK'. (The 'Add/Remove Programs Properties' dialog box reappears.)
17. To close the 'Add/Remove Programs Properties' dialog box, click 'OK'.
18. To close the 'Control Panel' window, select the 'File' menu and select 'Close'.
19. Restart the computer:
a. Click 'Start' and select 'Shut Down...'. (The 'Shut Down Windows' dialog box appears.)
b. Do one of the following:
1] If you are running Windows 95 without the desktop update, select the 'Restart the computer' radio button, and click 'Yes'. (Windows shuts down and restarts.)
2] If you are running Windows 98 or Windows 95 with the desktop update, select the 'Restart' radio button, and click 'OK'. (Windows shuts down and restarts.)
20. Type your user name and password, and click 'OK'.
21. Open Internet Explorer 5.0.
22. (Special Case. If the 'Dial-Up Connection' dialog box does not appear:
a. Select the 'Tools' menu and select 'Internet Options...'. (The 'Internet Options' dialog box appears.)
b. Click the 'Connections' tab.
c. Select the 'Dial whenever a network connection is not present' radio button, and click 'OK'.
NOTE: If the 'Dial-Up Connection' dialog box does not appear, in the 'Address' drop-down list box, type www.yahoo.com, press ENTER, and click 'Connect'.
23. Look to see if the 'Connect automatically' check box is grayed out.
When you attempt to establish a connection with Dial-Up Networking (DUN), you may receive the following error message:
Error 645 - Dial-Up Networking could not complete the connection to the server.
This behavior can occur if the Require encrypted password option is enabled on the Server Types tab in the connection's properties.
To resolve this behavior:
1.Click Start, point to Programs, point to Accessories, point to Communications,and then click Dial-Up Networking.
2.Right-click the icon for your connection, and then click Properties.
3.Click the Server Types tab, click to clear the Require encrypted password
check box, and then click OK.
When you connect to a Dial-Up Networking (DUN) server and you type your user name and password, you may be prompted to reenter the password.
This occurs because the password for the DUN server is required.
To resolve this, type the password that is configured on the DUN server. To obtain the password, contact your network administrator.
When you dial in to a DUN server, you can specify a user name and a password in the Connect To dialog box. The password must match the password that is configured on the DUN server. The password for dial-up authentication is not stored in the local user's password (pwl) file. For additional information about DUN, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q139710 How to Enable Dial-Up Networking Server Capabilities
Q145843 How to Connect to a Remote Server
Q148899
Dial-Up Networking Dialog Box Prompts for Domain Name
In the 'Dial-Up Networking' window, select the 'Connections' menu and select 'Dial-Up Server...'. Select the 'Allow caller access' radio button and click 'Change Password...'. Type the old password, then the new one. Re-type the new password and click 'OK' twice.
1. Double-click the 'My Computer' icon on the Windows 98 desktop. (The 'My Computer' window opens. .
2. Double-click the 'Dial-Up Networking' icon. (The 'Dial-Up Networking' window opens. .
3. Select the 'Connections' menu and select 'Dial-Up Server...'. (The 'Dial-Up Server' dialog box appears. .
4. Select the 'Allow caller access' radio button.
5. Click 'Change Password...'. (The 'Dial-Up Networking Password' dialog box appears. . Password protection
6. If a password already exists, type it in the 'Old password' box.
7. Type the new password in the 'New password' box.
8. Re-type the new password in the 'Confirm new password' box.
9. Click 'OK' and click 'OK' again.
The Dial-Up Networking Server component in Microsoft Plus! lets you
share network resources with others who connect to your computer from remote
locations. This article describes how to configure your computer to be
a Dial-Up Networking server or client.
---------------
There are five steps in configuring your computer to use Dial-Up Networking.
These steps are:
Configure your computer's modem
Install the Dial-Up Networking and Dial-Up Networking Server components
Configure your computers' network properties
Enable the server
Dial a server (for client connection)
Configuring Your Computer's Modem
To install and configure a modem, follow the manufacturer's installation instructions included with your modem.
Install the Dial-Up Networking and Dial-Up Networking Server Components
To install the Dial-Up Networking component, follow these steps:
1.Double-click My Computer.
2.If there is a Dial-Up Networking folder in My Computer, Dial-Up Networking is already installed. Skip to the "To install the Dial-Up Networking Server component" section. If there is no Dial-Up Networking folder, continue with these steps.
3.In Control Panel, double-click the Add/Remove Programs tool.
4.On the Windows Setup tab, click Communications in the Components box, and then click Details.
5.Click the Dial-Up Networking check box to select it, and then click OK.
6.Click OK.
To install the Dial-Up Networking Server component, follow these steps:
Windows 95:
NOTE: These steps assume that you have already installed Microsoft Plus! for Windows 95.
1.In Control Panel, double-click the Add/Remove Programs tool.
2.On the Install/Uninstall tab, click Microsoft Plus! For Windows 95, and then click Add/Remove.
3.Click Add/Remove.
4.Click the Dial-Up Networking Server check box to select it, and then click Continue.
Windows 98:
1.In Control Panel, double-click the Add/Remove Programs tool.
2.On the Windows Setup tab, double-click Communications.
3.Click the Dial-Up Networking Server check box to select it, and then click OK.
Configuring Your Computers' Network Properties
To share resources using Dial-Up Networking, both computers need to use the following network components:
-Client for Microsoft Networks
-Dial-Up Adapter
-A network protocol that is common to both computers
The common protocol can be either NetBEUI or IPX/SPX-compatible.
In addition, File and Printer Sharing for Microsoft Networks must be enabled on the computer that is to be the server. To verify that this is enabled, click File And Printer Sharing in Network properties.
Network Settings:
To make sure your computers are using the proper network settings, follow these steps:
1.In Control Panel, double-click the Network tool.
2.Examine the list of installed network components. If any of the necessary components listed above are not installed, click Add to install them.
Computer Name:
After the necessary components are installed, click the Identification tab and verify that the computer name is valid. It must be a unique name that is no more than 14 characters long and does not contain spaces or any of the following characters: / \ * , . ". Make sure that the workgroup name is the same on both computers.
Enable the Server
To configure a computer to be a Dial-Up Networking server, follow these steps:
1.In My Computer, double-click the Dial-Up Networking folder.
2.On the Connections menu, click Dial-Up Server.
3.Click Allow Caller Access.
4.If you want to require remote users to enter a password when they connect to your computer using Dial-Up Networking, click Change Password and enter the password you want to use.
5.Click OK.
6.To allow others to use resources on your computer, you must share those resources. For information about sharing resources, follow these steps:
a.Click the Start button, and then click Help.
b.On the Contents tab, double-click How To, and then double-click the following topics:
Use a Network
Sharing a folder or printer
c.Follow the instructions on the screen.
You computer and shared resources can now be accessed by Windows 95, Windows NT 3.1 and 3.5, and Windows for Workgroups 3.11 clients.
Dial a Server (for Client Connection)
Also see
ARTICLE-ID:
Q145843
TITLE : How to Connect to a Remote Server
Sometimes your DUN stops Auto dialing when launching your browser, even though you didn't change any of the settings. There are many reports of this happening after installing Quicken 98/99, but it can also be caused by other third party Products.
You have to edit the registry to correct this problem:
1.Start the Registry Editor
2.Go to HKEY_LOCAL_MACHINE \ System \ CurrentControlSet \ Services
\Winsock \ Autodial
You should find these values there:
Name
Value
AutodialDllName32
wininet.dll
AutodialFcnName32
InternetAutodialCallback
3.And also: HKEY_LOCAL_MACHINE \ System \ CurrentControlSet \Services \ Winsock \ Parameters
Where you should find:
Name
Value
MSTCP
""
These errors both mean "Connection Refused".
Open a DOS prompt and type PING mail.webcombo.net
You should get a response like this:
Pinging mail.webcombo.net [207.250.9.21] with 32 bytes of data:
Reply from 207.250.9.21: bytes=32 time=184ms TTL=244
If your PC shows a different IP address, then you got some odd DNS problem.
It's time to call your ISP and ask them how to run a PING test with
them.
Mine looks like this:
Pinging mail.webcombo.net [207.250.9.20] with 32 bytes of data:
Reply from 207.250.9.20: bytes=32 time=125ms TTL=246
Reply from 207.250.9.20: bytes=32 time=125ms TTL=246
Reply from 207.250.9.20: bytes=32 time=121ms TTL=246
Reply from 207.250.9.20: bytes=32 time=142ms TTL=246
Ping statistics for 207.250.9.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 121ms, Maximum = 142ms, Average = 128ms
This is a excerpt from MSKB Article Q193657
Windows 98
When you attempt to connect to the Microsoft Windows Update site, you may experience any of the following symptoms:
You see only a blank Web page.
You receive a scripting error message.
You receive the following error message:
Error Installing Dependency
You receive the following error message:
An unknown error occurred
You receive the following error message:
You chose not to download the software controls or there was a problem
with downloading the controls, in which case much of the Windows Update
site will be unavailable to you. If you would like to download the controls
now, please click Try Again below.
You receive the following error message:
Your Internet Explorer security settings are set to High. In order
to use the Windows Update site, you need to set your security settings
at medium. To change your security settings: From the View menu on the
toolbar, choose Internet Options. Click the Security tab, and then select
Internet zone in the drop- down box. Click Medium.
You receive the following error message:
Internet Explorer cannot open the Internet site <address>. A connection
to the server could not be established.
-----------------------------------------
Your computer stops responding (hangs) when you attempt to download
a file from the Windows Update site.
This behavior can occur for a number of reasons, including a poorly written Java program, a damaged ActiveX control, a damaged cookie, a damaged file in the Temporary Internet Files folder, damaged Microsoft Active Setup or Windows Update files, or a non-registered copy of Windows 98.
RESOLUTION:
To resolve this behavior, use as many of the following steps as is necessary. If one step does not work, go to the next step until the behavior is resolved.
To use the Windows Update site, you need to set your security settings to Medium. To change your security settings, click Internet Options on the Tools menu in Internet Explorer, click the Security tab, click the Internet zone, click the Medium setting, and then click OK.
This may also require that the security setting be set to Low.
Verify that your copy of Windows 98 is registered. To do so, follow these steps:
Click Start, point to Programs, point to Accessories, point to System Tools, and then click Welcome To Windows.
Click Register Now, and then follow the instructions on your screen. If Register Now is not listed, your copy of Windows 98 is already registered.
Try to log on to your Internet service provider (ISP) before you attempt to access the Windows Update site. Some ISPs require you to log on before opening a browser session. When you log on to an ISP, Transmission Control Protocol/Internet Protocol (TCP/IP) is loaded and provides connectivity to the Internet. Connecting to the Windows Update site requires an existing TCP/IP session.
For additional information about connecting to the Internet, please see the following article in the Microsoft Knowledge Base:
Q138789 How to Connect to the Internet in Windows 95/98
Use the System File Checker tool to extract a new copy of the Vbscript.dll file from your original Windows 98 CD-ROM or disks to the Windows\System folder.
NOTE: Be sure to make a back up copy of the Vbscript.dll file when you are prompted to do so.
For information about how to extract files using the System File Checker
tool, please see the following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
Register the dynamic-link library (DLL) files that are associated with the Windows Update Web site and clear the cache and history:
Click Start, and then click Run.
Type regsvr32 c:\windows\system\vbscript.dll, and press ENTER.
Type regsvr32 c:\windows\system\mshtml.dll, and press ENTER.
Remove any damaged or poorly written files downloaded from the Internet. To do so, follow these steps:
Click Start, click Shut Down, click "Restart in MS-DOS mode," and then click OK.
At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion.
NOTE: If you have a cookie that stores a password for a particular Web site, copy the contents of the Cookies folder to a new folder instead of deleting the Cookies folder. To do so, type the following commands at the command prompt, pressing ENTER after each command
smartdrv.exe
md <new folder>
copy c:\windows\cookies\*.* c:\windows\<new folder>
where <new folder> is the folder to which you want to copy the contents
of the Cookies folder.
NOTE: Smartdrv.exe is not required to delete these files. It is used only to speed the file deletion process.
Type the following commands.
NOTE: If you do not intend to reinstall the Microsoft Java Virtual Machine
(VM), do not delete the "Win32 Classes" file in the Downloaded Program
Files (Downlo~1) folder. Instead, delete every file but the "Win32 Classes"
file.
cd\windows
deltree cookies
deltree history
deltree tempor~1
exit
Click Start, point to Find, and then click Files Or Folders. In the Named box, type downloaded program files, and then click Find Now. Double-click the Downloaded Program Files folder, right-click a file in this folder, and then click Remove. Continue to remove files from this folder in this manner until all files are removed, and then restart your computer.
WARNING: Do not delete or use the Deltree command on, the Downloaded Program Files folder.
Use the System Configuration Utility to determine if a file or program
that is loaded into memory is preventing you from loading the Windows Update
site. For additional information about clean-boot troubleshooting using
the System Configuration Utility, please see the following article in the
Microsoft Knowledge Base:
Q192926
How to Perform Clean-Boot Troubleshooting for Windows 98
Use System File Checker to replace any changed or damaged system files.
For information about how to replace altered files using System File
Checker, please see the following article in the Microsoft Knowledge Base:
Q129605
How to Extract Original Compressed Windows Files
Delete the Internet Explorer 4.0 Setup files if they are on your hard disk. To do so, follow these steps:
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
In the list of installed programs, click Microsoft Internet Explorer 4.0 Setup Files. If Microsoft Internet Explorer 4.0 Setup Files is not listed, skip to step 5.
Click Add/Remove, click Yes when you are prompted to remove the files, and then click OK.
NOTE: If you install Microsoft Internet Explorer 4.0 in Microsoft Windows
95, save the uninstall information, and then upgrade to Windows 98, the
Internet Explorer 4.0 Setup files remain on your hard disk and you have
the ability to remove them using the Add/Remove Programs tool. If you are
receiving the "Error Installing Dependency" error message, deleting the
Internet Explorer 4.0 Setup files may resolve the error message. For additional
information, please see the following article in the Microsoft Knowledge
Base:
Q179650
Error Message: Error Installing Dependency
Obtain the latest version of the Microsoft Java VM from the following Microsoft Web site:
http://www.microsoft.com/java/
NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:
http://www.microsoft.com/
Remove and then reinstall the Active Setup and Windows Update files. To do so, follow these steps:
Click Start, point to Settings, and then click Control Panel.
Double-click Internet Options.
On the General tab click Settings, click View Objects.
Locate the following file (if it exists) WUV3IS.DLL. Right click the file and then click Delete.
Locate the following files (if they exist). Right-click one of the files, and then click Update.
Wusysinfo
Wuredirinforb
InstallEngineCTL Object
When you are prompted to install Active Setup, click Yes.
Close the Downloaded Program Files window.
Click OK, and then click OK again.
Find and then delete the following files:
Asctrls.ocx
Inseng.dll
Wudetect.dll
Wupdatto.dll
Wuredirb.dll
To find a file, click Start, point to Find, click "Files or Folders," type the name of the file you want to find in the Named box, and then click Find Now. To delete a file, right-click it, and then click Delete.
Restart your computer, and then connect to the Windows Update site to see if the problem is resolved.
NOTE: If you are using Internet Explorer 5, connect to the http://windowsupdate.microsoft.com Web site to download the ActiveX components, and then click Windows Update on the Tools menu.
If the problem persists, download the Microsoft Scripting Engine 5.0
for Internet Explorer from the following Microsoft Web site:
http://microsoft.com/windows98/downloads/corporate.asp
NOTE: This is the same JScript update that is available on the Windows Update site.
For more information about Microsoft Scripting Engines 3.1b, please see the following article in the Microsoft Knowledge Base:
Q191200 Update Available for Window.External JScript Security
If the problem persists, you may want to reinstall Windows 98. To do so, use the following steps:
Start your computer with your Windows 98 Startup Disk. If you do not
have one you may be able to create one on any computer that has a CD-ROM
drive. For information about how to do so, please see the following article
in the Microsoft Knowledge Base:
Q187632
How to Create a Windows 98 Startup Disk that Supports FAT32
Choose "Start computer with CD-ROM support", and then press ENTER.
At the command prompt, type the following commands, pressing ENTER after each command:
c:
cd progra~1
ren intern~1 interold
<CD-ROM drive letter>:
setup
where <CD-ROM drive letter> is the drive letter assigned to your CD-ROM drive.
NOTE: When you start your computer with a Windows 98 Startup Disk and
enable CD-ROM support, your CD-ROM drive letter is changed to one letter
after the normal letter. For example, if your CD-ROM drive letter is normally
D, it is now E.
If You Forget Your Win9X Password, just press Escape at the password
box, bring up the MS-DOS Prompt and enter dir *.PWL at the WINDOWS folder
to find your .PWL files. Delete the one with your name in front of it.
Restart your system and enter a new password when prompted.