Windows 98 Troubleshooting Articles


What kind of problem are you having?

http://support.microsoft.com/support/windows/tshoot/
My computer does not start or shut down properly.
I have problems using Advanced Power Management features or Standby mode on my computer.
Description of the Power Management Troubleshooter Tool
Pmtshoot.exe (size: 161344 bytes) can be downloaded from here
Power management: Wacky screen after wake-up

How to Disable Advanced Power Management

There are several ways to disable Advanced Power Management, but the best way is to disable it in your computer's BIOS. Consult the documentation included with your computer for information about how to disable Advanced Power Management in the BIOS.

To disable Advanced Power Management settings in Windows

1.Click Start, point to Settings, and then click Control Panel.
2.Double-click Power Management.
3.In the System standby box, click Never.
4.In the Turn off hard disks box, click Never.
5.Click Apply, and then click OK.

Note

Disabling the Advanced Power Management settings in Windows may not completely disable all Advanced Power Management features. A BIOS may have settings that Windows cannot override. For the best results, Microsoft recommends that you disable Advanced Power Management in the BIOS.


Is Advanced Power Management Support Detected in Windows?

If Advanced Power Management support is not detected in Windows, the only settings that appear on the Power Schemes tab in the Power Management tool are Turn off hard disks and Turn off monitor.

To determine if Advanced Power Management support is detected in Windows

1.Click Start, point to Settings, and then click Control Panel.
2.Double-click System.
3.Click the Device Manager tab.
4.Double-click the System devices branch to expand it.

Is Advanced Power Management listed?
Your computer may not support APM


Is Advanced Power Management Configured Correctly?

To determine if Advanced Power Management (APM) is configured correctly, check the status of APM in Device Manager

1.Click Start, point to Settings, click Control Panel, and then double-click System.
2.Click the Device Manager tab, and then double-click the System Devices branch to expand it.

If a red X appears to the left of Advanced Power Management

1.Click Advanced Power Management, and then click Properties.
2.Click Enable Device, click OK, and then click OK again.
3.Restart your computer

If an exclamation point in a yellow circle appears to the left of Advanced Power Management, verify that Advanced Power Management is enable in your computer's BIOS. For information about how to enable Advanced Power Management in your computer's BIOS, consult your computer's documentation or manufacturer.


The Computer Does Not Resume from Standby Mode

Some drivers do not handle Power Management correctly. Your computer may start to resume, and then stop responding (hang). When this occurs, a flashing cursor may appear in the upper-left corner of the screen.

If you are using a computer from a well-known manufacturer, contact the manufacturer to inquire about an updated driver or BIOS to address this issue.

Power management: Wacky screen after wake-up

Go to the control panel, select the "display properties". Under the settings tab, click the "advance" button and then click on "Monitor". Make sure that "Reset display on suspend/resume" is selected.


I have problems printing.
I have problems with my modem.
I'm having problems using the Active Desktop or Channel bar.
Sounds are not played properly.
I am having problems with DriveSpace.
I need to fix a hardware conflict.
I need help with networking.
I receive memory-related error messages in Windows.
My MS-DOS-based program does not work properly.
I am having problems with PC Cards (PCMCIA).
I need help with my display or using multiple monitors.
I'm having problems with DirectX.
Troubleshooting Video Problems in Windows
Troubleshooting Windows Update Connection and Download Problems
You see only a blank Web page.
You receive a scripting error message.
You receive the following error message:
Error Installing Dependency
You receive the following error message:
An unknown error occurred
Your computer may also stop responding (hang) when you attempt to download

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