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Windows 98 Update Troubleshooting |
This behavior can occur for a number of reasons, including a poorly written Java program, a damaged ActiveX control, a damaged cookie, a damaged file in the Temporary Internet Files folder, damaged Microsoft Active Setup or Windows Update files, or a non-registered copy of Windows 98.
To resolve this, use as many of the following steps as is necessary. If one step does not work, go to the next step until the behavior is resolved.
1. Verify that your copy of Windows 98 is registered. To do so, follow these steps:
a. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Welcome To Windows.
b. Click Register Now, and then follow the instructions on your screen. If Register Now is not listed, your copy of Windows 98 is already registered.
2. Remove any damaged or poorly written files downloaded from the Internet. To do so, follow these steps:
a. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.
b. At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion:
cd\windows deltree cookies deltree history deltree downlo~1 deltree tempor~1 exit
NOTE: If you have a cookie that stores a password for a particular Web site, copy the contents of the Cookies folder to a new folder instead of deleting the Cookies folder. To do so, type the following commands at the command prompt, pressing ENTER after each command
md <new folder> copy c:\windows\cookies\*.* c:\windows\<new folder>
where <new folder> is the folder to which you want to copy the contents of the Cookies folder.
3. Use the System Configuration Utility to determine if a file or program that is loaded into memory is preventing you from loading the Windows Update site. For information about clean-boot troubleshooting using the System Configuration Utility, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID:
Q192926
TITLE: How to Perform Clean-Boot Troubleshooting for Windows 98
4. Use System File Checker to replace any changed or damaged system files. For information about how to replace altered files using System File Checker, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID:
Q129605
TITLE : How to Extract Original Compressed Windows Files
5. Install the Java.inf file from the Tools\Mtsutil folder on your Windows 98 CD-ROM. To do so, follow these steps:
a. With the Windows 98 CD-ROM in your CD-ROM drive, click Start, point to Find, and then click Files Or Folders.
b. In the Named box, type "java.inf" (without quotation marks), click your CD-ROM drive in the Look In box, and then click Find Now.
c. Right-click the Java.inf file in the list of found files, and then click Install.
d. Quit the Find tool.
6. Rename and then extract a new copy of the Msjava.dll file from your Windows 98 CD-ROM into the Windows\System folder using the System File Checker tool.
For information about how to rename files, click Start, click Help, click the Index tab, type "rename" (without quotations marks), and then double-click the "Renaming files" topic.
For information about how to extract a file using System File Checker, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID:
Q129605
TITLE : How to Extract Original Compressed Windows Files
7. Delete the Internet Explorer 4.0 Setup files if they are on your hard disk. To do so, follow these steps:
a. Click Start, point to Settings, and then click Control Panel.
b. Double-click Add/Remove Programs.
c. In the list of installed programs, click Microsoft Internet Explorer 4.0 Setup Files. If Microsoft Internet Explorer 4.0 Setup Files is not listed, skip to step 5.
d. Click Add/Remove, click Yes when you are prompted to remove the files, and then click OK.
NOTE: If you install Microsoft Internet Explorer 4.0 in Microsoft Windows 95, save the uninstall information, and then upgrade to Windows 98, the Internet Explorer 4.0 Setup files remain on your hard disk and you have the ability to remove them using the Add/Remove Programs tool. If you are receiving the "Error Installing Dependency" error message, deleting the Internet Explorer 4.0 Setup files resolves the error message. For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID:
Q179650
TITLE : Error Message: Error Installing Dependency
8. Obtain the latest version of the Microsoft Java VM from the following Microsoft Web site:
http://www.microsoft.com/java/
NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:
9. Remove and then reinstall the Active Setup and Windows Update files. To do so, follow these steps:
a. Click Start, point to Settings, and then click Control Panel.
b. Double-click Internet.
c. On the General tab click Settings, click View Objects.
d. Locate the following files (if they exist). Right-click one of the files, and then click Update.
- Wusysinfo - Wuredirinforb - InstallEngineCTL Object
e. When you are prompted to install Active Setup, click Yes.
f. Close the Downloaded Program Files window.
g. Click OK, and then click OK again.
h. Restart your computer, and then connect to the Windows Update site to see if the problem is resolved.
If the problem persists, download the Microsoft Scripting Engine 3.1b for Internet Explorer from the following Microsoft Web site:
http://www.microsoft.com/msdownload/vbscript/scripting.asp
NOTE: This is the same JScript update that is available on the Windows Update site.
For more information about Microsoft Scripting Engines 3.1b, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID:
Q191200
TITLE : Update Available for Window.External JScript Security
If you're having problems accessing the Windows Update site, follow the instructions at this Microsoft Knowledge Base Article No. Q193657.
The 1st thing do to before any other suggestions below is to
delete your Temporary Internet files. Better yet follow the instructions
in the Microsoft Knowledge Base Article No. Q193657
and delete your History, Cookies and Downloaded Program
Files as well.
You get the "Cannot Display Page" error
On the "Cannot Daiplay Page" it lists some solutions to this problem, but if Windows Update was working for you, and you didn't change your security settings, try downloading "advpack.exe" the critical component installer and then retry entering the Windows Update site.
If you choose Run this program from its current location, the installer will automatically install the critical components onto your system. If you choose Save this program to disk, you will be prompted for a directory to download the installer. When download is completed, double-click advpack.exe to install the critical components.
Select View > Internet Options > Security > Custom Settings and select the following:
ActiveX Controls and Plug-ins
Script ActiveX controls market safe for Scripting
*Enable
Run ActiveX controls and plugins
*Enable
Download signed ActiveX controls
*Enable
Download unsigned ActiveX controls
*Prompt
Initialize and script ActiveX controls ......
*Prompt
Java
Java Permissions
*Medium safety
Scripting
Active scripting
*Enable
Scripting of Java applets
*Enable
Downloads
File download
*Enable
Font download
*Enable
User Authentication
Logon
*Automatic logon only in Intranet zone
Miscellaneous
Submit non-encrypted form data
*Enable
Launching applications and files.....
*Prompt
Installation of desktop Items
*Prompt
Drag and drop or copy and paste files
*Enable
Software channel permissions
*Medium safety
Update your Scripting engines (ver 3.1b) from Microsoft
(700Kb).
If you get an error that the program you downloaded could not install:
1.Right-click the Java.inf file in \Windows\Inf\ folder, and choose
Install from the context menu
2.Find the file Msjava.dll on the Win98 CD, and extract it to your
\Windows\System folder
3.Restart Windows
Make sure that you are not running any programs when you access the
Windows Update site. Press [Ctrl] + [Alt] + [Del].
This will bring up a Close Program box. You should only have Explorer
and Systray running (if you are connected to the Internet, you also have
Rnaapp running). Stop all other tasks by pressing the End Task button.
Remove any references to failed installations from the WULog.txt file,
which is located in your \Windows folder.
When you select Start and then click Windows Update, you may be unable to connect to the Windows Update Web site. At the same time, you may be able to connect to the Windows Update Web site by typing http://windowsupdate.microsoft.com in the Address Bar of Internet Explorer.
Note: If you are trying to access the Windows Update Web site from a network, you may need to contact your System Administrator to have this option installed.
If you can't connect to the Windows Update Web site from the Start menu, the link may be corrupted. Here is how to fix it:
1.Select Start, and right-click on Windows Update and choose Delete from the context menu
2.Select Start > Settings and click Taskbar & Start Menu
3.Select the Start Menu Programs tab
4.Click Add > Browse
5.Locate the wupdmgr.exe file from your \Windows directory, select it, and click Open. If you are unable to locate the file, you may need to reinstall it. See below for instructions
6.Click Next
7.Select the Start Menu folder then click Next
8.Change the name of the shortcut from wupdmgr.exe to Windows Update
9.Click Finish
Now try selecting Start and then clicking Windows Update.
If you are still unable to connect to the the Windows Update Web site, the wupdmgr.exe file may be missing or corrupted. To reinstall the wupdmgr.exe file:
1.Insert your Windows 98 CD in the the CD-ROM drive
2.If a list of Windows 98 options are displayed automatically, then choose Browse this CD. If this list is not displayed, open Windows Explorer and then select your CD-ROM drive to display the list of options.
3.Double click the Win98 folder
4.Locate the Win98_43.cab file and double-click it
5.Right-click the wupdmgr.exe file and select Extract
6.When you are prompted to choose a location to save this file, choose
your Windows folder and click OK
When you are downloading a component from the Windows Update site, you may receive the following error message:
An unknown error has occurred during installation.
If you click Back and then click Download again, you may receive the following error message:
Explorer:
This program has performed an illegal operation and will be shutdown.
If you click Details, you see the following information:
Explorer caused an exception C0010000H in module MSJAVA.DLL at 015F:xxxxx.
This behavior can occur if Software Builders International's NetZIP is installed and enabled.
To resolve this:
1.Right-click the NetZIP icon in your Tray, and then click Disable
2.Download the component(s) from the Windows Update site
3.After the download from the Windows Update site is finished, right-click the NetZIP icon, and then click Enable
For Windows Update to function properly with NetZIP installed, NetZIP
must be disabled before you enter the Windows Update site.
Missing Confirmation Message After Uninstall Q187875
Not Enough Free Disk Space to Install Desktop Themes Q187876
Configuration Error Messages When Using a Proxy Server Q187878
Err Msg: Control Required or Cannot Display Page Q187938
Windows Update Web Site Prompts for Password Q188207
Windows Update Wizard Only Works with Internet Explorer Q188244
Web Page Titles Are Truncated in the Navigation History Q188828
Java Script Error Message When Searching Product Catalog Q188885
How the Windows Update Tool Determines if an Update Is Valid Q189306
Unable to Uninstall Supplemental Web Fonts Q189440
How to Remove the Windows Update Tool in Windows 98 Q189525
Games Pack Not Listed in Add/Remove Programs Dialog Box Q189569
Cannot Use Back to Return to Previously Viewed Web Pages Q190037
Modem is Not Configured Correctly Error Message Q190086
Err Msg: Themes Caused an Invalid Page Fault in Module... Q190140
Err Msg: The Path <WindowsUpdate> Does Not Exist or Is Not a...
Q190414
Program Folder Appears Each Time the System Is Started Q190432
DirectX 6.0 Err Msg: Your Operating System Is Windows 98 Q191106
Clicking Cancel Does Not Cancel Component Uninstallation Q191209
Theme Folder Remains After Uninstall Q191582
Problems When Viewing or Downloading From Windows Update Q193385
Err Msg: An Unknown Error Has Occurred During Installation Q193576
Troubleshooting Windows Update Connection and Download Problems Q193657
Windows Update Link on Windows 98 Start Menu Does Not Work Q193691
Blank Page Appears When Attempting to View Windows Update Q193701
Windows Update Does Not Continue After Clicking Product Updates Q194174
How to Determine Your Installed Windows 98 Updates Q194796
Windows Update Wizard Uninstall Documentation Error in Help Q194847
NetZIP Utility Installed; Unable to Access Windows Update Q195437
Cannot Disable Task Scheduler Q195933
Invalid Page Fault Error Message When Updating Device Driver Q196052
What Issues Does the Windows 98 Year 2000 Update Address? Q197404
How To Install the Windows 98 Year 2000 Update Q197408
The new Windows Update feature in Windows 98 makes it easier to keep your system software up to date-when it works, that is.
One common problem has been that the Windows Update shortcut on the
Start menu stops working.
Microsoft's support document Q193691
indicates this is due to a corrupted shortcut, but we've also seen the
problem appear if you just remove the Internet Explorer icon from the Desktop.
The document includes instructions on how to recreate the shortcut, but
you might find it simpler just to delete the corrupted shortcut and add
an entry for http://windowsupdate.microsoft.com
to your Favorites list.
If you make it to Windows Update but get a blank page or can't download updates, it's possible there's a problem with the Windows Update ActiveX controls that are on your system. Microsoft support documents Q193701 and Q193385 detail the steps you'll need to follow to remove the old ActiveX controls and install new ones.
Even when it's working as Microsoft intended, Windows Update doesn't
let you save the patches you download. Here's an unsupported technique
that lets you save those updates. First, clear your IE browser cache using
View/Internet Options/Delete Files. Then browse to http://windowsupdate.microsoft.com
and download any components you choose. Exit the browser and go to your
IE cache, typically in the \WINDOWS\TEMPORARY INTERNET FILES directory.
You should see a set of files with CAB or EXE extensions that represent
the updates you just applied. Move those files to another directory so
you can reapply them later. Any archiving utility can be used to extract
the files so you can install them.
How to reinstall the Windows 98 updates downloaded from the Windows Update Page. By Tom Porterfield - tpp@m9.sprynet.com
As you know, when you download an update from the Windows update page, it installs automatically after the file has finished downloading. But what if you want to install that same update on another PC. Or what if you want to save the files that were downloaded so that you can reinstall them later if need be without having to download them all over again. This can be done with a little planning.
Before you go to Windows update, empty your internet cache folders.
Right click on the Internet Explorer icon on the desktop and choose Properties. You can also get there by running IE and clicking on View > Internet Options. On the General tab under Temporary Internet Files, hit the Delete Files button. This will make it easier to identify and copy out the files that get downloaded from the update site.
Now, go to the Windows update site and download the updates that you want. During the download, watch the Temporary Internet Files folder. You should be able to tell which files it is downloading to do the updates. They are *.cab files or *.exe files. Once the files have downloaded, copy them to a directory for storage. If you can't find them in the Temporary Internet Files folder, do a search for an msdownload.tmp directory on your PC after they have finished downloading, you may find them there.
The Windows Update will automatically install the files once they are finished downloading. However, reinstalling them is not as automatic is it should be, but we'll find a way around that as well.
For the *.exe files, it is easy to reinstall this update. Simply double (or single) click on the exe file and it will reinstall. For the *.cab files, there is a little more to it. To start with, you will need to extract the contents of the cab file to a temporary directory.
Since cabview is built into Windows 98, this requires nothing more than double (or single) clicking on the cab file, selecting all of the contents, and choose Extract from the File menu. Extract them to a temporary folder.
One of the files that gets extracted is a *.inf (setup information) file. The usual procedure is to right click on the file and choose Install. This won't work on some of the files downloaded from the update page. They are a new type if inf file that we will call an "advanced inf file." These require a little more to install. After digging through some of the dlls on my machine, I found this command will work to install:
RunDll32 advpack.dll,LaunchINFSection <inf file(required)>,<inf section(optional)>
So, to install the advanced inf files, you will need to run this command from a MS-DOS window, supplying the name of the inf file as the first parameter, the second parameter is not needed.
Now for the way to automate this. You can create a simple batch file that will extract the contents of the cab files and install the updates using the inf files. To do this, first copy the *.cab files to a temporary directory. Next, use notepad to create the batch file and copy and paste these two line into the file:
for %%1 in (*.cab) do extract %%1 /E
for %%2 in (*.inf) do RunDll32 advpack.dll,LaunchINFSection %%2
Run the batch file in the temporary folder containing the *.cab files
and it will first extract everything from the cab file and then install
the update using the advanced inf file. You can use this to either reinstall
the updates if you ever need to reinstall 98, or to copy the downloaded
updates to another machine and install them there without having to redownload
the updates.
The Windows Update tool is an online extension of Windows 98. The Windows Update tool downloads software using the following methods:
The Product Updates catalog
The Windows Update wizard
This article describes how you can use the Windows Update tool to download updated product features, device drivers, and system files, and how the Windows Update tool determines what updates are appropriate for your computer.
The Product Updates Catalog
The Product Updates catalog is an Internet-based service that you can use to update or install product features. Previously installed updates are not listed by default. However, the entire catalog can be displayed.
The Product Updates catalog relies on the Windows Update Active Setup Control to display available software updates. The control determines if updates are applicable by referencing the registry. You can click Show All to display all available updates.
To view the Products Update catalog, follow these steps:
1.Click Start, and then click Windows Update.
2.On the Microsoft Windows Update Web site, click Product Updates.
The Windows Update Wizard
The Windows Update wizard is an Internet-based service that you can use to update Windows 98 hardware device drivers and system files. The Windows Update wizard compares the current hardware device drivers and system files with a back-end database, and then offers to install pertinent updates. Only applicable updates are listed with a corresponding description.
NOTE: There is no means for listing all updates available on Windows Update wizard.
The Windows Update wizard scans the computer for device driver updates, system file updates, and new files. In addition, Microsoft Windows Update is offered as a source for drivers in the Update Device Driver wizard.
To check for device driver updates using the Windows Update wizard, follow these steps:
1.Click Start, and then click Windows Update.
2.On the Microsoft Windows Update Web site, click Product Updates, click Device Drivers, and then follow the instructions on your screen.
Device Driver Updates
The Windows Update wizard can be used to determine if updated device drivers are available. The following steps describe how the Windows Update wizard determines if updated device drivers are available:
1.The Windows Update wizard updates the Hwinfo.dat file on the local computer.
NOTE: The Hwinfo.dat file is a record of the current state of the computer's hardware configuration, as well as a history of previous device drivers and system resources. The Hwinfo.dat file is created during Windows 98 Setup. The file is updated when the Microsoft System Information tool or the Windows Report Tool is run, and when the Windows Update wizard scans the computer. You can use the Microsoft System Information tool to open and view a Hwinfo.dat file.
2.The Windows Update wizard queries the Hwinfo.dat file for a list of Plug and Play identification (ID) numbers. The ID numbers are compared to the database of available packages on the server.
3.If a Plug and play ID number matches, the package is compared to the existing file. The election is based on either version information or the file date depending on the method specified for the package.
System File Updates
The Windows Update wizard may be used to install updated system files. It determines if updates are available using the following steps:
1.The Windows Update wizard scans specific folders and builds a list of file names.
2.Each file package uses one key file to determine if an update is available on the server. If there are any matches based on the file name, the date of the file determines if the update is valid.
3.Finstall.exe is used to install the file(s).
Installing New Files
The Windows Update wizard can be used to install new files to the computer. To install new files, the Windows Update wizard uses the following steps:
1.The Windows Update wizard scans the computer for the presence of specific key files associated with packages that install new files instead of updating existing files.
2.Finstall.exe is used to install the file(s).
Update Device Driver Wizard
The Windows Update tool is available as a source for drivers in the Update Device Driver wizard. To start the Update Device Driver wizard, follow these steps:
1.Click Start, point to Settings, click Control Panel, and then click System.
2.Click the Device Manager tab.
3.Click a device branch to expand it.
4.Click a device, and then click Properties.
5.Click the Driver tab, click Update Driver, and then follow the instructions on your screen.
When you use the Update Device Driver wizard, the availability of an updated driver for a device is determined using the following steps:
1.Device Manager connects to the Windows Update wizard Web site.
2.The unsigned Direct.b1 file is downloaded to serve as the engine for the process. It is used for the duration of this session and then discarded.
NOTE: The Direct.b1 file determines if there is an applicable update for the specified Plug and Play ID on the server. It may download files to the computer without acknowledgement, so it does not meet the requirements of a signed ActiveX control.
3.For security, a signed file containing a text file, the Ident.cab cabinet file, is downloaded to ensure the server name it contains matches the name of the server from which it was downloaded.
4.The device's Plug and Play ID is passed to the Cdm.dll file, which compares it to the list of available packages on the server. If a match is found, the Windows Update wizard downloads the package to the computer and decompresses it.
5.Once downloaded, the path to the files is reported to Device Manager. It is Device Manager that validates the version information and determines if the driver is appropriate.
NOTE: If the Microsoft Windows Update tool is unavailable, you may not have run the Internet Connection wizard. To run the Internet Connection wizard, click Start, point to Programs, point to Internet Explorer, click Connection Wizard, and then follow the instructions on your screen.
http://support.microsoft.com/support/kb/articles/q189/3/06.asp
Click Start > Run and type in the following command:
regsvr32.exe -u c:\windows\system\regwizc.dll
This will disable the RegWiz control so that it cannot be used. If you later need to re-enable the control, type the same command but substitute -c for -u.
How To Remove Personal Information
If you disable RegWiz as described above, that should be all you need to do. However, you can alternatively leave RegWiz enabled and simply remove or change your personal information in the registry. To do this, click Start > Run and type in RegEdit. Find the following key in the right-hand pane and click on it:
HKEY_LOCAL_MACHINE\Software\Microsoft\User Information
If you have registered this version of Windows, the information you sent to Microsoft (name, address, telephone number) will be shown here. Double-click any item in the right-hand pane to edit its value. According to Microsoft, none of this data is required for Windows 98 to function, so you should be able to change any item here to an empty string.
How To Remove or Change the MSID and HWID
Although the controversial MSID and HWID values are included in the User Information key above, these are not the values that are managed by RegWiz. Instead, it uses the following registry keys:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\ CurrentVersion\HWID
HKEY_CURRENT_USER\Software\Microsoft\Windows\ CurrentVersion\MSID
Note:
This is from Eudora Knowledge base. It is a "Work around, not a fix"
HTML Source and Internet Explorer 5
Issue:
After updating Internet Explorer to IE5, Eudora displays HTML source code for all messages.
Solution:
This is a known problem that affects some users. Third party software, such as the "GetRight" utility, can make registry changes that cause Eudora to display HTML source code for messages viewed with the Microsoft Viewer (IE5). There are two things that can be done immediately to allow you to read your mail in Eudora:
Go to Tools: Options: Viewing Mail. Uncheck "Use Microsoft Viewer"
or
Uninstall IE5 and revert to version 4 of Internet Explorer. We have no reports of any problems with GetRight or any other third party software with IE4 and Eudora 4.x.
For Advanced Users:
WARNING: The windows registry contains vital information necessary to run your machine. Editing the registry can cause problems that may result in windows being unable to boot. If you choose to make changes to your registry, do so at your own risk.
The registry entries that cause Eudora to display HTML source code instead of interpreting it properly are located in:
HKEY_LOCAL_MACHINE\Software\Classes\Protocols\Name-Space Handler
GetRight puts in subkeys for Http and Ftp. When either of these keys are present, Eudora's messages do not display properly with IE5. You can remove the Http and Ftp keys, and then Eudora should work properly with IE5 installed, but make sure to uninstall the third-party software that created the registry keys in the first place. We have been able to reproduce this problem by using GetRight, but believe there are other software applications that may write to the same section of the registry.
We have contacted both Microsoft and the makers of GetRight to make
them aware of this issue.
Get Windows Critical Update Notification 2.0 at
http://windowsupdate.microsoft.com/
Download this component and never miss a Critical Update again. Whenever a new Critical Fix is released, you will be notified. Microsoft® has improved Windows® Critical Update Notification by adding a feature which allows this component to update itself as improvements and new features become available.
Critical Update Notification is the best way to keep your computer up-to-date and protected from potential security issues affecting Microsoft Windows. Download this component, and the next time you are connected to the Internet you will be notified of any critical updates to Windows that are available for your system. You can choose to download the update right away or postpone downloading until a more convenient time.
When you install Critical Update Notification, you give Windows Update permission to scan your computer (much like the scan performed by the Product Updates catalog). The scan, which occurs in the background while you are using the Internet, determines if the available update is appropriate for your system. Task Scheduler controls the scanning schedule, so you'll see a task for Critical Update Notification among your other scheduled tasks. The scanning schedule is preset and Microsoft recommends that you do not modify the settings. You won't be notified of every scan, the scans won't interfere with your Internet computing, and none of the information gathered is sent to Microsoft or sent over the Internet.
Before using Critical Update Notification at work, ask your network administrator whether this service is recommended for use within your organization. If your internal network requires you to enter a password each time you visit an Internet site, Critical Update Notification may require that password once a day in order to check for new updates.
For more information about Task Scheduler, please refer to Windows Help.
How to download and install
On the Product Updates page, select the check box next to Windows Critical
Update Notification.
Click the Download button at the top of the page.
Follow the instructions on your screen.
Windows Update downloads and installs Windows Critical Update Notification.
How to use
You don't need to do anything after downloading. Critical Update Notification works automatically. The scan runs in the background when your computer is connected to the Internet: The next time a critical update is available you will be notified. Scanning and Critical Update Notification only occur when your computer is connected to the Internet.
How to uninstall
To uninstall Windows Critical Update Notification quickly and easily
using Windows Update:
1. Go to the Product Updates page.
2. Be sure to click Yes if a message prompt appears.
3. When the Product Updates page appears, click the Show Installed
Updates button at the top of the page.
4. Click the Uninstall button to the right of the Windows Critical
Update Notification description.
5. To uninstall Windows Critical Update Notification when you are not
online: Click the Start button, point to Settings, and then click Control
Panel.
6. Double-click Add/Remove Programs.
7. Select Windows Critical Update Notification.
8. Click Add/Remove.
Support Policy
No-charge install/uninstall support is available via email on Windows Update Site Support. Phone support for setup and installation of this component is provided at no charge by calling (425) 635-7222, 6:00 A.M. to 6:00 P.M., Pacific time, Monday through Friday, excluding holidays. Additional technical support for this component beyond setup and installation may be covered under your current Windows or Internet Explorer support policy, or can be provided on a Pay-Per-Incident basis. In the U.S. for $35 US per incident, call (800) 936-5700, 24 hours a day, seven days a week, including holidays. In Canada for $45 CDN plus tax per incident, call (800) 668-7975, 8:00 A.M. to 8:00 P.M. Eastern time, excluding holidays. Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express card. The services and prices listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. For support information outside the U.S. or Canada, contact your local subsidiary. Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the Support Online Web site at http://support.microsoft.com/support. If there is no Microsoft subsidiary office in your country, contact the establishment from which you obtained your Microsoft product.
Microsoft's support services are subject to Microsoft's then-current
prices, terms, and conditions, which are subject to change without notice.
I have listed some steps below that should help resolve your issue. The following steps include clearing your Temporary Internet Files and Internet History folders again, and reinstalling the Microsoft Virtual Machine & Windows Script Support. Please follow the steps in the order that I have outlined.
Clearing the Temporary Internet Files and Internet History:
1. Click View on the top toolbar of Internet Explorer.
2. Click Internet Options and then click the General tab.
3. In the Temporary Internet Files section, click Delete Files.
4. In the History section, click Clear History.
5. Click OK.
6. Close your browser.
To install the newest version of the Microsoft Java Virtual Machine, please go to "http://www.microsoft.com/msdownload/java/vm/3167/msjavx86.asp". To download latest version of the Microsoft Virtual Machine, just click any one of the "MSJavx86.exe" links located towards the right side of the page.
After upgrading your Virtual Machine, please visit
"http://www.microsoft.com/windows98/downloads/contents/wureco
mmended/s_wufeatured/winscript/default.asp?site=98"
to download and install the upgraded Windows Script Support.
After both have been installed, please restart your system, then give the Windows Update Site another try.
If you have any further questions regarding this issue, please contact
us by
e-mailing winupspt@microsoft.com.
This comes from:
Microsoft Support Professional
Product Support Services