100 Questions and Answers: FAQ Win98


Windows 98 Frequently Asked Questions About Setup
Frequently Asked Questions About the Active Desktop
Frequently Asked Questions about Modems and Dial-Up Networking
Frequently Asked Questions About FAT32, DriveSpace, and Drives
Miscellaneous Frequently Asked Questions About Windows 98
Frequently Asked Questions for MSN, The Microsoft Network
Frequently Asked Questions for Microsoft Plus! 98
MSN Connection Issues
General MSN Issues
MSN E-mail Issues
Outlook 98
Outlook 97
Outlook Express
General E-Mail Issues



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Windows 98 Frequently Asked Questions About Setup

Is there anything I should do before I install Windows 98?
How to Install Windows 98: Helpful Tips and Suggestions

My computer does not start properly the 2nd time it restarts during Setup. How do I locate the problem?
Troubleshooting Windows 98 Startup Problems and Error Messages

When I try to access files on my Windows CD-ROM (for example, during Setup), I receive a "Could not decode this setup (.CAB) file" error message. Why?

I have a SyQuest SparQ drive connected to a parallel port on my computer, and I'm having problems installing Windows 98. What should I do?
"Error Message During Windows 98 Setup with SparQ Parallel Drive"

When I run Setup a second time, I receive a "The registry is corrupted and Windows must be installed to a new directory" error message. Why?

Why does my computer stop responding (hang) after I agree to the End User License Agreement?
"Suwin caused a GPF in 256_1280.drv at 0002:0D7B"

Setup Creates a Folder Named !$!$!$!$.$!$

http://support.microsoft.com/support/kb/articles/Q132/6/02.asp
Microsoft Windows 95
Microsoft Windows 98

When you upgrade Windows 95 or Windows 98 from an earlier version of Windows 95 or Windows 98, Setup may create a folder named "!$!$!$!$.$!$" instead of a folder named Program Files.

This behavior can occur if you change the MS-DOS name of the Program Files folder from PROGRA~1 to anything else. Setup cannot install files to the Program Files folder because it tracks the folder's MS-DOS name as PROGRA~1.

To restore the MS-DOS name for the Program Files folder and verify that the programs function correctly, follow these steps:

1. Use the right mouse button to click the Program Files folder and then click Properties on the menu that appears. Verify that the folder's MS-DOS name is not PROGRA~1.

2. Remove the "!$!$!$!$.!$!" folder and all its contents.

3. Rename the Program Files folder to Test. Acknowledge the error messages that occur.

4. Rename the Test folder to Program Files. Acknowledge the error messages that occur.

5. Re-install any of the following programs that you want to use:
    - WordPad
    - Paint
    - Backup
    - HyperTerminal
    - The Microsoft Network
    - Microsoft Exchange

6. Verify that you can still use the Start button to start any other programs you manually installed in the Program Files folder.

MORE INFORMATION

The problem described in this article can also occur if you upgrade from an earlier version of Windows to Windows 95 and you have a folder named Program or Programs on your hard disk.

This problem can also occur if the value NameNumericTail has been added to the

Hkey_Local_Machine\System\CurrentControlSet\Control\FileSystem

registry key with a value of 0.

This setting causes the file system to create file names that do not contain the numeric tail (for example, "~1") for the first instance of the 8.3 file name. If this occurs, there will not be a PROGRA~1 folder.

When I install Windows 98 I receive error messages about certain files that do not work in Windows. What do I do?
When you attempt to install or run a program in Windows, you may receive one of the following warning messages
Where<file name> is the name of the program file you are attempting to run.
<file name> This program did not run correctly on Windows 95 and still may not run correctly due to enhanced operating system features. For information about obtaining an updated version, or help regarding workarounds for known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
<file name> This program may not run correctly on Windows 98 because of enhanced operating system features. For information about obtaining an updated version, or help regarding workarounds for known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
<file name> This program ran on Windows 95, however some reconfiguration was necessary for the program to run correctly. The same changes are recommended for Windows 98. For more information, click Details. To continue without making changes, click Run Program.
<file name> This program runs on Windows 98. However, because of new features in the operating system, additional configuration may be necessary for your program to run correctly. For more information click Details. To continue without making changes, click Run Program.
<file name> This program did not run correctly on Windows 95 in conjunction with drives using the enhanced FAT32 file system. For information about obtaining an updated version or information regarding known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
<file name> This program may not run correctly on Windows 98 due to enhanced FAT32 features. For information about obtaining an updated version or information regarding known issues, click Details. If after reviewing the help topic you still wish to continue, click Run Program.
<file name> Setup has detected that you are running a version of Windows which already includes the updated files or enhancements you are attempting to install. Do not click Run Program without first consulting the help topic provided. For more information regarding this warning, click Details.

My DVD-ROM drive does not work after I installed Windows 98. How can I determine if it is supported?

During Setup I receive an error message stating "Continuing Setup will disable Boot Manager." Why?
"Windows Setup Disables OS/2 Boot Manager"

Is there a way to determine if my CD-ROM drive is supported in Windows 98?
(Determining if Windows supports your CD-ROM drive in protected mode Obtaining protected-mode CD-ROM drivers from other sources. Alternatives to protected-mode CD-ROM drive support (Read this section if the Performance tab shows that your CD-ROM drive is using MS-DOS Compatibility mode.) Loading real-mode drivers in addition to the protected-mode drivers"

I just bought a new larger hard disk. Is it supported in Windows 98?

I receive a "general protection fault" error message after I accept the End User License Agreement. How do I resolve this?

When Setup restarts my computer, I receive the error message "Invalid System Disk." What can I do?




Frequently Asked Questions About the Active Desktop

I receive an error message stating "Modifying the contents of this folder may cause your programs to stop working correctly." How do I fix this?

When I right-click the Channel bar, the menu closes before I can click anything. Why?

When I change the file associations for files in File Manager, why don't the changes seem to take effect?




Frequently Asked Questions about Modems and Dial-Up Networking

When I use Dial-Up Networking, my password is not saved. Why?

When I try to use Dial-Up Networking, I receive a "Error 745: An essential file is missing" error message. Why?

When I double-click the WinModem icon, I receive an "Error: There is no WinModem found in your computer" error message. Why?

I am unable to install or use America Online. Why?

I am unable to access my modem, or I am prompted to install one even though one is already installed. Why?

When I try to dial out, I receive a "No Dial Tone Error" error message. Why?

When I start Windows, my modem tries to connect to my Internet service provider. Why?

After I uninstall my WinModem, I am repeatedly prompted to reinstall it. Why?

When I try to view a Web page, I receive a "Cannot open Internet site" error message. Why?




Frequently Asked Questions About FAT32, DriveSpace, and Drives

How do I convert a hard disk to the FAT32 file system?

What is the FAT32 file system?

When I try to convert my hard drive, I receive the error message "Not enough memory to convert the drive to FAT32">. How do I prevent this?

Device Manager shows that my hard disk is using MS-DOS Compatibility mode. How do I troubleshoot this?




Miscellaneous Frequently Asked Questions About Windows 98

Why do I see a large number of files when I use the Signature Verification tool to search for unsigned files?

When I try to view a Web site, I receive a "Cannot open Internet site" error message. Why?

When I try to use Dial-Up Networking, I receive an "Error 745: An essential file is missing" error message. Why?

When I start or shut down my computer, I receive a "General Protection Fault in Module CM8330SB.DRV" error message. Why?

Why is the text in Windows Help unreadable when I use the High-Contrast Black color scheme?

Why does Dial-Up Networking Server always answer after one ring?

Why can I not connect to America Online properly after I install Windows 98?

Why do I receive various hard disk-related error messages when I start my computer?

Why does my computer hang after the Windows logo screen is displayed?

When I start my computer, it boots to a command prompt or I receive an error message stating that files are missing. Why?

Why do I receive the error message "Cannot find a device file that may be needed..."?

When I use Microsoft Fax to receive a fax, the modem answers, but does not negotiate a link successfully. Why?




Frequently Asked Questions for MSN, The Microsoft Network
Top MSN Issues

I receive a message stating that my Member ID or Password is invalid. Why is this happening?

I receive a message stating that a network connection could not be established. What could cause this to occur?

How do I configure Outlook Express to use MSN?

How do I use MSN to automatically configure Outlook Express?

When I attempt to connect to MSN or the Internet, I receive an error message stating that an essential file is missing. What does this mean?




MSN Connection Issues

I receive a message stating that my Member ID or Password is invalid. Why is this happening?

I receive a message stating that a network connection could not be established. Where can I get more information?

I have trouble connecting to MSN. Where can I get information about extra modem settings?

When I attempt to connect to MSN or the Internet, I receive an error message stating that an essential file is missing. What does this mean?

I get a "No Dial Tone" error message when I try to connect to MSN. Why?

I receive the error "Cannot establish modem connection." What does this mean?

Why does my modem remain connected after I close MSN?

Why can't I connect to MSN at my maximum modem speed, even though it has worked before?

When I try to connect to MSN, I hear a carrier tone, but then my modem loses the connection. What can cause this?

After I connect to MSN, Internet Explorer loads a home page other than MSN. Why?

After my modem connects to MSN, nothing happens. Why?

When I try to connect, MSN stops responding at "Connecting to MSN." Why?

I get the "Connecting to MSN" message for long periods of time. Why?

Where can I get general MSN connection information?




General MSN Issues

I get the message: "Modem is busy or not found." Why?

I forgot my password. Can I reset it?

How do I cancel my MSN account?

How do I cancel my MSN Classic Account?

How do I contact MSN by telephone?

I'm having trouble using MSN with a proxy server. What could be causing this?

Where can I get the MSN FastTips Questions and Answers?

My MSN Sign-In screen doesn't appear. What can I do?

I get a "Wrong Information Specified" error message in MSN 1.x and 2.0. Why?

I get a message about MSN not being able to open a page because a parameter is incorrect. What does this mean?




MSN E-mail Issues

Where can I get some questions answered about e-mail on MSN?

What do I do if I cannot send attachments in MSN e-mail messages?

How can I use Exchange to send e-mail when I am connected to MSN?

Why does MSN ask me for the location of my postoffice?

How do I use Remote Mail on MSN?

What do I do if my e-mail is not being delivered on MSN?




Outlook 98

How do I configure Outlook 98 to be the default e-mail client for MSN 2.5?

How do I configure Outlook 98 (Internet Mail Only installation) to send and receive e-mail using MSN 2.5?

How do I configure Outlook 98 (Corporate Workgroup installation) to send and receive e-mail using MSN 2.5?




Outlook 97

How do I configure Outlook 97 to be the default e-mail client for MSN 2.5?

Can I use Outlook 97 with MSN 2.5?

How do I configure Outlook 97 to be the default MSN e-mail program?

How do I configure Outlook 97 to send and receive e-mail using MSN 2.5?

How do I configure Outlook 97 to use multiple MSN e-mail accounts?

How do I verify the Internet Mail Enhancement Patch is installed?




Outlook Express

How do I configure two or more e-mail accounts using Outlook Express on MSN?

How do I use MSN to automatically configure Outlook Express?

How do I configure Outlook Express to automatically check for e-mail on MSN?

How do I configure Outlook Express to use MSN?

Can I Use Outlook Express Without Upgrading to MSN 2.5?

How do I verify the Internet Mail Enhancement Patch is installed?




General E-Mail Issues

How do I migrate my e-mail on MSN?

Where can I get some questions answered about Hotmail?

Are there limits on the size of e-mail messages I can send and receive?




Frequently Asked Questions for Microsoft Plus! 98

I cannot open JPEG files I created using my Visioneer Paperport scanner in Picture It! Express. How can I open these files?

What do I do if I receive an invalid page fault when I run Golf 1998 Lite?

What do I do if the cards in Spider Solitaire overlap?

What do I do when I receive the error message "Please insert the demo disk containing the Preserve 9 course"?

What do I do if the Golf commentary sounds choppy?

Why do I see the wrong screensaver in Plus! 98?

When I apply a Plus! 98 desktop theme, the desktop wallpaper is not displayed on my screen. Why not?

When I copy a large number of files into a compressed folder, the files are copied very slowly. How can I copy these files more quickly?


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