April 9, 1997
St Kilda
1am
I didn't go to Uni today. My hair wasn't washed. I didn't know where my books were. I didn't feel like going. So I stayed home and read all day, and washed my hair, and found my books.
Work called today to ask me to work on another project for the next two weeks. This is the department that I'm starting to move into, away from my original customer service role.
This is good. I am pleased with these developments.
Then I checked my voice mail and found a message from last night, left by my supervisor from the Customer Service section, where I clocked in my usual graveyard shift last weekend. The news was not good. Something happened over the weekend, and I'm partly responsible for it. Part of the service that the company offers is Credit Card Protection, whereby you register your cc's with us and if your wallet is lost or stolen then we'll cancel the cards for you. This is fine, and usually works well.
The person I relieved from handed me a ccp form, with one card uncancelled, and told me to pass the message on to my supervisor in the morning. I was supposed to leave a note and I didn't, well I did, but when I gathered up all my papers and stuff in the morning I ended up putting the note in my folder and putting it back in my pigeon hole. Fat lot of good it did there. Well, the customer rang her bank to organise a new card and found out that we hadn't cancelled it. Fuck. The card had been used and $500 spent on it. Fuck.
It turns out the card wasn't cancelled because the person who passed it to me, said they were only open 9-5pm. It turns out that this is wrong, and there is another number she can ring, she claims that she rang the original number and got no such recorded message. She also should have written a note herself and stapled it to the form. Hmmmm. Then the supervisor is meant to check ccp forms to make sure everything has been done correctly. Even though I left no note, the person had highlighted in bright yellow and circled the one left uncancelled, so the supervisor musn't have checked too hard. She signed it and filed it. For some reason, both of these people are saying that they did their jobs correctly, and I am the one who is to be held responsible, for not passing the message on. I am the only one who cannot lie and force it to be believed because I either left the note or didn't, no one can prove that the girl did or did not get the message (It is obvious that she looked in our ccp book and saw - 9-5 cancellations only, and didn;t bother to even call - but how can they prove this? And she's not going to admit it, when she can just say its my fault for not passing on the message.)
Personally, I think the supervisor is at fault. She has to sign the form to say she has checked it and that it has all been carried out correctly. She just signed it and chucked it inot the "done" basket. I know that I should have passed the mssg on, I made a mistake and I'm sorry, it caused a bad thing to happen, and there isn't anything I can do about it now. I still maintain, that if the supervisor is meant to check the form and doesn't - and no one really does, then the whole routine of having them signed and checked is bogus, redundant. If the responsibility doesn't lie there, then why is the procedure in place?
I just know that this supervisor is going to try to pin it on me. The other girl can say what she likes to protect herself, but I know this suprvsr is actively going to try to pin it on me. She won't be able to saddle it on the other girl, but she can try to make sure that someone else who will admit to making a mistake will take the blame.
What can I do, lie and say - sure I left a message, it must have been misplaced? I can't, it'll just be worse in the long run.
So that really made my day into a big bummer. I just hung out some washing, and when I went out to hang the second and third loads, it had started to piss down with rain. Now I will have two loads of mouldering washing, and one dripping wet one. Great.
On the up side, I made Sage Lunsford's (Coffee Shakes) "Red Beans and Rice" recipe and it was De-Lish-us! Easy to make too, I just chucked everything in and in 1/2 an hour voila it was done.
Scott brought me home a kit-kat to cheer me up. It did until I ate it, and then it shot pain up the right side of my mouth where one of my incisors needs filling.
Now I'm sitting here writing this and my right arm is killing me, in that kind of RSI, overuse injury type way. The Big Woobie is sitting on top of the heater looking inside it every now and again to see if it's turned on yet. Sorry mate, if you have a few dollar coins to put into the kitty to pay for the electricity, then sure you can turn it on.
Item number 12 on the "Strange things our cat eats list", this is a cat who for seven years has eaten exactly the same brand of cheap sardines in aspic, with no variations, or deviations. Not a one. Until lately when he started to eat strange, un-cat-like things. One night he ate a chocolate biscuit, then it was a piece of fruit cake. Item 12 was tonight when he ate a cheezel (sort of like a cheeto? but tubular), and jumped up and grabbed another one from the bowl on the coffee table, before we could swat him away - our mouths were so wide open with surprise.
Well, that's all she wrote, and I'm gong to go now and be a little maudlin, and try to work out how to tackle this thinger at work. Sorry about the over long gripe about it, but it had to get off my chest. [8(
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