Business Communications-Anne Arundel Community College

3/7/00

-Communication model

-Definition of Business Communications

-Grapevine and informal network

-Filtering and dilution-compare and contrast

-Meanings are in people

-Pages 20,21

-Schools Of Thought

-P. 58 grid

-Centralization/decentralization

-Unity Of Command

-Self-fulfilling Prophecy P. 74

Business Communications is a dynamic process of people sharing common ideas, thoughts, and feelings, in an understandable way. How messages affect response.

Stimulation & Motivation Internal Noise Internal Noise Stimulation

External Noise Motivation

-Sender/Receiver

-Sender needs to be stimulated.

Internal Stimuli-thoughts et cetera.

External Stimuli- coffee, chart, et cetera.

Encoding-Putting a message into a form in which it is to be communicated.

Decoding-the process the receiver goes through in trying to interpret the message.

1. Gossip
2. More positive
3. Feedback
4. Non-verbal communication and cultural differences.

Filtering-Implies upward communication, for the message going from bottom to top, becomes distorted.

Dilution- implies downward communication, where messages may be distorted.

Sender Receiver Message

Feedback

-People is quick to blame one person, which is wrong.

-In fairness, everyone is to blame.

-Blame heightens emotions; you should come at the situation objectively.

1. Empathy-"Project your mind into someone else’s consciousness." –Tyler
2. Get Attention-Writing is an effective means of communication. Business writing has to be short, to the point and BRIEF sentences, not wordy.

Downward Communication-Formal messages that flow from managers and supervisors to subordinates.

Upward Communication-Formal messages that flow from subordinates to managers and supervisors.

Grapevine-All organizations have informal networks, but the type of information that the grapevine carries depends on the health of the organization. General messages are mostly 75% to 95% accurate.

Theory X-When managers believe in the traditional model. Subordinates fear and distrust management, management makes decisions based on inadequate information, upward communication to top management is limited.

Theory Y-Human resources beliefs. Produce the best managers and inspire employee trust. Messages are spread around, decision making involves everyone, feedback is encouraged.