| DORSET INTERNATIONAL |
| Process to Profit |
| _____________________________________ |
| Principal |
| John Poole is an Executive with over 40 years extensive cross-functional experience of Customer Relationship Management within both American Express and Financial Services companies. |
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| He is an acknowledged leader in driving strategic change and building profitable customer relationships. He has a proven track record within global and multi-culture environments, plus sound relationship management success in business to business. He has had responsibility for the development and implementation of a number of cost avoidance/reduction programs, which throughout his career has resulted in annual savings well in excess of $100 million. John had a leadership role within a International Risk organization, which consisted of 34 multi-site operational markets. He was charged with the development and execution of various strategic initiatives for the collection and distressed debt processes. These initiatives included developing a consistent approach to the management of the risk portfolio assigned to third party collection agencies, then subsequently implementing changes to close the collection process, and the development of an on-going process for future debt sales. John has been responsible for the servicing and management of Card portfolios in the UK, Germany, Ireland, Norway, Denmark and European International Dollar Card product (which covered Eastern Europe, Greece, Israel, Portugal, Turkey, Egypt and Africa). In addition merchant servicing for all the above markets except the UK, but including all Airlines serviced from Europe. He was responsible for the planning and management of the local currency Card launch in Norway, together with the preparation of initial plans for future local Cards in Denmark and Finland. As part of a European reengineering strategy, he assumed leadership for developing and implementing initiatives for the European Minor Markets (Cardmembers in force of less than 250,000). He was also assigned to a Strategic Business and Systems Design project team to define and make recommendations to completely replace existing Customer management systems with a global solution. John led and controlled individual audits throughout the EMEA region to provide management with an independent assessment of the Division's operations, recommending improvements in efficiency and effectiveness, to safeguard the company's assets. In his early career John was an Industrial Engineer, originally for British Rail in their Mechanical & Electrical Engineering division, then moving to the company’s Catering and Hotel division where he evaluated the various operations and processes to establish methods of increased efficiency. For the last few years John has provided consulting services to a number of individual clients, and maintained his exposure to the Financial Services industry through employment with key companies. John attended Lewisham College, London and graduated with both the City & Guilds in Work Study and a Diploma in Management Studies. He is a long tenure member of the Chartered Management Institute, UK. |