Monday - Saturday 3:00pm - 10:00 pm
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You are Customer No:
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- How is CPU Duck AMCS different from other repair facilities?
- What kinds of machines do you repair?
- What kinds of businesses do you service?
- Why should I allow CPU Duck AMCS to repair my computer and not any other computer repair shop?
- Do you fix Dells and Gateways, or do I need to deal with those companies directly?
- What kinds of networks do you build?
- What kinds of computer systems do you build?
- Are your prices competitive?
- At what point should a company network their computers? Should two be networked? How is it done?
How is CPU Duck AMCS different from other repair facilities?
This is a two-part answer:
First, we repair equipment that other companies will not touch, such as obsolete and off-brand models. We are able to do this because we have a dedicated research department that will find any part that has ever been designed for any machine. Our expertise and experience in building and repairing electronic products spans decades. Individuals and companies nationwide rely on us to provide solutions and expert advice in instances when local providers cannot be of assistance.
Second, we provide complete solutions. We repair computer equipment, as well as build and install networks, recover data, and perform disaster recovery (for example, fire or water-damaged equipment, or software sabotaged by a disgruntled employee). CPU Duck AMCS is also one of only a select number of companies that handle insurance claims. Select staff members often act as expert witnesses for insurance companies and manufacturers' representatives. We offer Internet-based data storage through alliances with our strategic partners, and provide Citrix, a software type known as "thin client." Citrix lets any computer (PC or Mac) access to software on a particular server, from anywhere in the world, in the same capacity as if that software were running on the user's computer. We build the Citrix server, install the software, and train staff in its use.
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What kinds of machines do you repair?
We repair all types and brands of office machines, computers, and fax machines (except for telephones, copiers, and typewriters). This includes many obsolete machines, in addition to laptops, scanners, line printers, and point-of-sale equipment such as electronic terminals.
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What other kinds of equipment do you service?
We work on major and minor electronic equipment. Most other firms handle only popular consumer products. We service industrial electronic equipment, including monitors, LCD projectors, and even electrical-mechanical devices that control the garment folding equipment found in laundries.
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What kinds of businesses do you service?
Our focus is on the small to mid-size market. Generally, that means firms in any industry with four to fifty computers.
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Why
should I allow CPU Duck AMCS to repair my computer and not any other computer
repair shop?
Advanced Computer is a warranty service center for most brands. If we do not service your brand of equipment, we will refer you to a center certified by the manufacturer.
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Do you fix Dells and Gateways, or do I need to deal with those companies directly?
Yes, we fix these brands and install the required warranty parts shipped by the manufacturer. Often, it is smart to deal with a third party such as CPU Duck AMCS. We can verify and solve problems that manufacturers ignore or refuse to cover under warranty.
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What
kinds of networks do you build?
The purpose of a network is to let numerous computers in distant locations talk with one-another and share software from a central source called a server. We build and maintain reliable, high quality networks using such leading edge technologies as Citrix "Thin Client," Windows NT, Novell, and "Wide Band."
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What kinds of computer systems do you build?
We build custom PC's often referred to as "white boxes," using the best quality parts that are also the most reliable. Our low volume production of custom-made PC's ensures the ability to upgrade and reliability. Although Dell, Gateway and Compaq garner the most press for their impressive unit sales and household penetration, nationwide it's white boxes that are the most popular computer systems, selling more than twice over that of the PC leaders. Consistency and ease of customization make these systems the most popular.
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Are your
prices competitive?
Our prices are competitive with companies offering the same products and services. Lower priced systems and services are available from other companies, but too often they deliver irregular, service, quality and reliability. Our certifications guarantee fast repairs at a slightly higher cost than the popular vendors, but overall the result is often a lower cost and reduced downtime.
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At what point should a company network their computers? Should two be networked? How is it done?
Any company that uses the Internet (and most companies would be wise to do so), should use a network to share both the Internet and common files. Networking is an essential part of a solution to common problems like sharing files and printers, sending and receiving email, as well as making offices more productive and efficient. Networking solutions are possible with as few as two PC's, and can easily be setup without a dedicated server or hub, thus reducing costs. In addition, simple peer to peer software using Microsoft Windows 98 will reduce the high cost of networking using Windows NT or Novell.