Ghalia Yazdani
 
234 Bent Oaks Dr., Jackson, TN 38305, USA
Phone (731) 661-0161 Website: www.oocities.org/ghaliayazdani
  Email: ghaliayazdani@hotmail.com
 
 
 
Profile
 
·                Reliable and committed customer service oriented professional with 10 years of combined experience in the hotels and hospital industries. 
·                Proven track record of success in positions of increasing responsibility.
·                Skilled in contract negotiations; articulate and persuasive in written and verbal communication.            
·                Highly motivated with a strong commitment to delivering quality service.
·                Strong computer skills with demonstrated abilities to lead and work as team player. 
 
Experience 
 
Claims Representative (Sept 2003 - Present)
Social Security Administration, Jackson, Tennessee
 
      · 	Determining the eligibility of benefits for Social Security applicants.
 
Assistant Manager Operation/Training (Jan 97 - June 2000)
Fatima Memorial Hospital, Lahore, Pakistan
 
·                Trained Doctors, Nurses and administrative staff on MS Words, Internet, and Lotus.
·                Conducted user's requirement analysis for new ORACLE database.
·                Provisioning and procurement of PCs and other LAN related equipment.
·                Designed computer lab setup and purchased furniture. 
 
English Teacher  (August 1994 - December 1996)
Korean Embassy School, Jeddah, Saudi Arabia
·                Thought ESL from nursery to sixth grade. 
·                Setup computer lab to teach students on CBT (Computer Based Training) 
 
Head Concierge ( Jan 1993 - July 1994)
Hyatt Regency Hotel Bethesda,  Bethesda, Maryland
 
·                Prepared payroll for the bell stand and concierge employees. 
·                Assisted guests business needs, such as providing access to fax, computer services, and typing center.
·                Provided directions and information to guests about Maryland, Virginia, and Washington DC area.  
·                Nominated for the employee of the year
 
Front Office Representative ( June 1992 - December 1992)
Hyatt Regency Hotel, Houston, Texas
 
·                Guests check-in and check out. 
·                Reservations 
 
Control Cashier/Room Service Cashier ( Dec 1987 - May 1992)
Hyatt Regency Hotel, Dallas/Forth Worth, Texas
 
·                Cashiers training and ensuring smooth operation for indoor-dining. 
·                Helped accounts department when needed
·                Balancing and data entry of entire shift orders into NCR computer system.  
 
Education                             
 
City University (June 2003 - Present)
Seattle, Washington
Masters of Business Administration
 
      ·	Currently pursuing degree online.
 
Lane College (April 2003)
Jackson, Tennessee
Bachelor of Business Administration
 
      ·	Valedictorian of graduating class.
      ·	3.9 Overall GPA.
 
Computer Literacy
Certificate in DOS, Dbase III, MS Word Perfect and Lotus 123.  MS Word 97/2000,
Windows 95/98, Excel 97/2000, MS NT Workstation.