Ghalia Yazdani

234 Bent Oaks Dr., Jackson, TN 38305, USA

Phone (731) 661-0161 Website: www.oocities.org/ghaliayazdani

  Email: ghaliayazdani@hotmail.com

Profile

·                Reliable and committed customer service oriented professional with 10 years of combined experience in the hotels and hospital industries. 

·                Proven track record of success in positions of increasing responsibility.

·                Skilled in contract negotiations; articulate and persuasive in written and verbal communication.            

·                Highly motivated with a strong commitment to delivering quality service.

·                Strong computer skills with demonstrated abilities to lead and work as team player. 

Experience 

Claims Representative (Sept 2003 - Present)

Social Security Administration, Jackson, Tennessee

      · 	Determining the eligibility of benefits for Social Security applicants.

Assistant Manager Operation/Training (Jan 97 - June 2000)

Fatima Memorial Hospital, Lahore, Pakistan

·                Trained Doctors, Nurses and administrative staff on MS Words, Internet, and Lotus.

·                Conducted user's requirement analysis for new ORACLE database.

·                Provisioning and procurement of PCs and other LAN related equipment.

·                Designed computer lab setup and purchased furniture. 

English Teacher  (August 1994 - December 1996)

Korean Embassy School, Jeddah, Saudi Arabia

·                Thought ESL from nursery to sixth grade. 

·                Setup computer lab to teach students on CBT (Computer Based Training) 

Head Concierge ( Jan 1993 - July 1994)

Hyatt Regency Hotel Bethesda,  Bethesda, Maryland

·                Prepared payroll for the bell stand and concierge employees. 

·                Assisted guests business needs, such as providing access to fax, computer services, and typing center.

·                Provided directions and information to guests about Maryland, Virginia, and Washington DC area.  

·                Nominated for the employee of the year

Front Office Representative ( June 1992 - December 1992)

Hyatt Regency Hotel, Houston, Texas

·                Guests check-in and check out. 

·                Reservations 

Control Cashier/Room Service Cashier ( Dec 1987 - May 1992)

Hyatt Regency Hotel, Dallas/Forth Worth, Texas

·                Cashiers training and ensuring smooth operation for indoor-dining. 

·                Helped accounts department when needed

·                Balancing and data entry of entire shift orders into NCR computer system.  

Education                             

City University (June 2003 - Present)

Seattle, Washington

Masters of Business Administration

      ·	Currently pursuing degree online.

Lane College (April 2003)

Jackson, Tennessee

Bachelor of Business Administration

      ·	Valedictorian of graduating class.

      ·	3.9 Overall GPA.

Computer Literacy

Certificate in DOS, Dbase III, MS Word Perfect and Lotus 123.  MS Word 97/2000,

Windows 95/98, Excel 97/2000, MS NT Workstation.