| HEALTH CARE PROFESSIONALS TELEPHONE TRIAGE NURSING |
| National Certification Corporation offers Telephone Triage Examinations . Visit NCC certification examination site. |
| Call Center Focus Communications ^ High Level Communication Skills ^ Interactive Information Sharing ^ Gentle Probing Style ^ Confident Voice Tone ^ Reassuring Attitude ^ Supportive Approach ^ Non-Lecturing Manner ^ Professional Conduct ^ Conscientious Listening and much more . . . |
| Getting Started ..... Orientation and Staff Development Requires 6-8 weeks of Formal, Structured Orientation and a Preceptorship * Built on Prior Knowledge * Monthly Presentations * Article Reviews * Journal Resources * Physician Lectures * Nurse Practitioner Lectures * Video & Audio Tapes * Internet Continuing Education |
| Building Confidence 1. Value your ability to establish a nurse-patient relationship. 2. Reach out & 'touch' someone. 3. Believe you can make a difference. You do. 4. Note what you ‘hear’ & do not ‘hear’ said by the caller. 5. Be flexible and seek the support & advice of your colleagues. |
![[Jokes]](http://us.yimg.com/i/ligans/cb/smjoke.gif) |
| Nursing's newest subspecialty ! |
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| Professional triage nurses take standard guidelines as "receipes" for symptom care but every good cook knows there are many variables needed in baking a great cake. |
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| Telehealth nursing offers a glimpse at the potential abyss that could expand within the healthcare environment as technology creates increased knowledge but less humanistic intervention, care relationships, and compassionate support. Triage Nursing offers a way to close the abyss by building bridges of concern, reassurance, interpretation and understanding... reaching out to touch others via the telephone...doing what nurses to best..helping & caring ! ~ C.Hanson |
| Sites I have found helpful to me and the work I do as a telephone triage nurse. |
