Is online ordering safe?

Yes, very safe. Your confidential information is encrypted when sent to us via the  internet. It is very difficult if not impossible to break the encryption code. Additionally, we do not store your credit card information on our database, you must submit it every time. 

If I give you my name and address, do you pass that information on to someone else?

Never, the information you give us online is confidential. We do not sell or share our customer list with anyone. NWNP processes the orders and the credit card payments and does not report any sales activity to any State taxing authority and they are not required to do so.

Isn't mailing cigarettes illegal?

If you are at least 18 years of age, and the cigarettes you are purchasing are for personal use only, it is perfectly legal to have cigarettes mailed to you.

How will I know that you have received my order?

We will send you a confirmation E-mail to let you know that your order was received and is being processed. We will also send you a confirmation E-mail to let you know that your order was shipped

How long will it take to receive my order?

All orders are shipped via PT. POS INDONESIA (GOVERMENT Mail Service), within 7-14 (it depend on the distance where the order come from), detail please go to shipping policies

What are the minimum and maximum order quantities?

You can order a minimum of 1 carton at a time .   You can order as much as you want but for delivering procces we have some policies about shipping, detail please go to shipping policies

For reseller use we have some policies about Export - Import system. To make an order please contact us first at info@indonesiancigarettes.com, then we send the information that you may need about our Export - Import system and policies, if your email has enough information such as an order, we will also enclosed our Quotation as an offering from us.

What are your shipping charges?

Nocharge for shipping on retail order.

Do you ship outside of the United States?

Yes, But We can not deliver to Columbia, Israel, & Singapore because their duties do not allow import cigarettes. We can not ship to Hawaii because our mail service does not have access to these addresses. We can not ship to APO/FPO addresses because our mail service does not have access to these addresses.

If I do not wish to use my credit card, or I do not have a credit card, can I still place an order with Indonesian Cigarettes Online Retailer?

At this moment we only accept credit card ( Master Card, Visa, American Express and Discover)since we can only ship to your credit card’s billing address.  If there is a different address you would like us to ship to, please have it added to your card.  

Why do cigarettes cost so much?

The increase in cigarette prices in recent years is due mainly to two things: (1) high state cigarette taxes and (2) the multibillion dollar tobacco settlement against the major cigarette manufacturers.

Tar and nicotine yields

 Each year the Federal Trade Commission publishes a report about the tar, nicotine, and carbon monoxide yields of various brands.

To view the report you can go to http://www.ftc.gov/bcp/menu-tobac.htm .  This report is in "pdf" form, so you need to be able to download pdf files to read it