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Clarence W. Stumbo
175 N Locust Hill Dr APT 1908
Lexington Ky 40509
Phone: ((606)422-5835
Email: larocks93@hotmail.com
OBJECTIVE:
To work for an established computer firm that can advance my career while challenging me to my fullest potential.
QUALIFICATIONS
Hard Worker , Easy Going , Problem Solver , Intelligent , Punctual , Quick Thinker , Work Well Under Pressure , Determined , Sales Experience , Critical Thinker
EDUCATION
1994-1999 B.A. Communications, University Of Akron, Akron OH
EMPLOYMENT
1997-20xx Repair Technician, Freelance Computer Repair
Repair Customer PC’s
Upgrade Computer Components
Sold Refurbished Machines Repaired By Me
Install Networks For Homes And Businesses
Marketed My Business Across Eastern Kentucky
2001-2002 Tech Support Manager, Thoroughbred Internet
Provide Tech Support To LVL 1 Techs
Cut Number Of Customer Calls From 5 Per Incident To 1
Construct Training Course For New Hires - Teaching Customer Service And Technical Skills
Gain 3 Distributors Per Month For Local ISP
Create Monthly Reports VIA MS Office; Excel, Word, PowerPoint, ETC…
1999-2001 Help Desk Technician, Sykes Industries
Instruct LVL 1 Techs on New Software Released From A Nationwide ISP
Develop An Intranet Web Site To Help Techs Supply Training To A Nationwide ISP
Interpersonal Help To LVL 1 Techs On Internet Related Problems
Develop Updated Training Techniques On ISP Software
