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Knowledge@ Wharton Need Log in & Registration Marketing Innovation Managing Technology All articles in above three links can be heard also anywhere. Are Commodities Futures Too Risky for Your Portfolio? Hogwash! Everyone uses commodities such as wheat, cocoa, crude oil, butter, coal and electricity. But most investors know that speculating on commodities in the futures markets is only for the pros, and no sensible amateur would bet his retirement or college funds on sugar, silver, orange juice or feeder cattle. But are commodities really that risky? Using the most comprehensive data on commodities futures returns ever assembled, Wharton finance professor Gary Gorton and K. Geert Rouwenhorst, finance professor at the Yale School of Management, have reached a surprising conclusion -- that commodities offer the same returns as investors are accustomed to receiving with stocks. Gorton and Rouwenhorst present their findings in a paper titled, "Facts and Fantasies about Commodity Futures." Inventory Management: A Way to Give It a Grade Offshore Outsourcing and the Relative Value of Growth: A Conversation with Katzenbach Partners  When the consulting firm Katzenbach Partners released a report recently describing a metric -- called the Relative Value of Growth (RVG) -- that purports to measure the strengths and capabilities of outsourcing firms, it caused a stir. Readers interpreted the study to have concluded that Indian IT and business process outsourcing (BPO) companies would soon overtake their Western counterparts. Wharton operations professor Ravi Aron spoke with the report's authors -- Nathaniel J. Mass, managing director of N.J. Mass Associates and Katzenbach senior fellow; Richard J. Schroth, CEO of Executive Insights and Katzenbach senior fellow; and Katzenbach engagement manager Roopa Unnikrishnan -- about the gap between the perception and the intention of their study.   Delving into the Mystery of Customer Satisfaction: A Toyota for the Retail Market? "In the End, R&D Has to Get Products to Market"

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see also From SAS.com Need Log in & Registration BI and Beyond. Download this complimentary 28-page report for the inside scoop on what analysts and customers are saying about SAS Business Intelligence. More...   Performance Management: Making It Work    ( 40 minutes ) This interview with Gary Cokins explores the subtleties of performance management and what it can do for your organization. Need Registration with SAS. Barriers, Benchmarks and Breakthroughs: Performance Improvement Benchmarking Survey Conclusions         May 03, 2006 SAS l Audio l Seminar SAS Success Stories by Solutions Performance Management - Dashboards & Strategy Maps - Balanced Scorecard - Activity-Based Management - Financial Reporting/ Planning Customer Relationship Mgmt.   Performance Management in the Customer Centric Enterprise Our Server Five great presenters. Five great presentations. These video webcasts present leading experts in Performance and Customer Relationship Management. Hear about new concepts for an integrated management approach that creates a better return from your customers. It is recommended that you follow these steps: [1] Register at the BetterManagement.com site  [2] Download or open the slides. Please do not use our server links as they will not operate from your computers. You need to download whatever is permitted and make your own links. [3] Watch and enjoy the webcasts or the wealth of resources available. I. Performance Management in the Customer Centric Enterprise Gary Cokins, Strategist, Performance Management Solutions, SAS Click here to download a PDF version of the slides Our Server II. Aligning Your Strategy to the Customer Value Proposition David Norton, CEO, The Balanced Scorecard Collaborative Click here to download a PDF version of the slides Our Server III. Maximizing Your "Return on Customer" Martha Rogers, PhD, Founding Partner, Peppers & Rogers Group Click here to download a PDF version of the slides Our Server IV. Business Intelligence: Critical Capability to Become a Knowledge-Driven Client-Centric Organization Tony LoFrumento, Executive Director, Business Intelligence & Customer Relationship Management, Morgan Stanley Click here to download a PDF version of the slides Our Server V. The Customer Value Dimension Meredith S. Devine, Cost Manager for White-Collar Costing, Nestec SA, Nestlé Click here to download a PDF version of the slides Our Server

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