responses:A. No... I just think red vests will be the trend soon and want to get a jump on it.
B. No... I just mugged an employee and I'm trying to fit in... shhhhhh.
C. No... I just wear a name tag because I often forget who I am.
Default: Ring, Ring.... clue phone! It's for you!
situation: Member asks, "You used to have (item) a couple of years ago and I cannot find it." Answer, "I'm sorry we don't have it anymore." Reply, "Why not? You used to!"
responses:A. I'm sorry... when I was driving to Arkansas to pick up all the stock for Sam's warehouse yesterday, I forgot all about you from a couple of years ago, my apologies.
B. We were noticing that people had a nasty habit of buying it everytime we stocked it up... so we got rid of it.
C. We could fill a warehouse full of stuff we used to have... In fact..... we used to!!
Default: (Ring, Ring...)
situation: You are working late... and someone always comes up and asks, "you still here?"
responses:A. No, I was killed in an accident and I'm haunting Sam's for all eternity.
B. No, I'm the ghost of workman's past, come to take you back to show you where you went wrong and only you can see me.
C. No, You're still asleep and still have to go to work!! You're just dreaming of me.
Default: (Ring, Ring...)
situation: You clock out; put up your vest, belt, radio, cutter, signholders, scangun, and nametag, pick up
some groceries and a book, purchase them, start walking out the door, and someone asks,
"Are you off the clock?"
responses:A. No... I figured the company owes me something so I'm going to milk it for a few days.
B. (looking scared and guilty) Rat's!! foiled again!
C. (confused look) Do you mean we're supposed to get PAID to work here?
Default: (Ring, Ring...)
situation: Someone trips and falls down... emitting a loud "OOF" as he lands roughly. Question: "Are
you alright?"
responses:A. No... I usually scream when I'm alright!
B. Of course! I feel I have to fall down once a day to help me to realize I'm alive.
C. Yes, just doing my monthly floor examination, thank you.
Default: (Ring, Ring...)
situation: An employee walks to the restroom with a gash in his head with blood streaming down his face and all over the place.
Question: "Are you ok?"
responses:A. Yes, no biggie.. just clearing my mind.
B. Of course, (confused look) why do you ask?
C. Sure... Just had a headache and wanted to release some pressure.
Default: (yes... you guessed it!! Ring, Ring...)
situation: Employee is forklifting a heavy load to the top steel... spotters are trying to keep people back
but one person insists one staying too close and asks "Has anyone ever dropped something
from up there and killed someone?"
responses:A. Not yet today.
B. Only on Tuesdays and holidays.
C. Hey! We're trying ok? Just stand a little closer and we'll get it right eventually. Our aim has
been a little off lately... hmmmm would you mind standing on that "X" please?
Default: (once again, Ring, Ring....)
situation: A member wants to purchase something only to find out it costs more than she thinks.
Someone is sent to check the price and says that she was mistaken. Question "Then why do
you have this other sign right by it?"
responses:A. I'm sorry ma'am... the words on the sign don't really mean anything.. just take the lowest
price. I'm sure we won't mind.
B. Management has this stupid idea about putting signs with the prices actually above the
merchandise it is for... but I'm sure it's just a phase.
C. Prices? We don't sell stuff. Those signs just give approximate
tax value for the IRS.
Default: (not even worth the trouble here.... sigh)
