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Fakamalu 'o Latufuipeka Youth

Western District Youth Hall and Computer Center

Operations Management

Operations Management: Display

Operations Management: Advanced

Computer Center Rules (English)

Computer Center Rules (Tonga)

Supervisor Description and Agreement

Prices

Opening Hours

Computer Management – Display

Computer Management – Advanced

Example Calendar (October 2001)

Setup Inventory Costs

 

Operation Management: Display 

Opening Procedures:

 When a customer wants to use a computer:

1)       The Supervisor signs them up.

2)       They pay the supervisor (unless they have a prepaid card that the Supervisor punches the amount used when they are finished or they are a student of this Computer Center and show the Supervisor their card).

3)       The Supervisor asks if they are a new user.  If yes, then the new user reads prices and rules.  A person who has no experience with the Internet may not use the Internet without taking the one-hour “Introduction to Internet” course.

4)       The Supervisor turns on the computer (if it is not on already) and logs them in on the “student” or “internet” account. If the customer is using Internet the Supervisor must connect to the Internet on the Server computer.

5)       When they are finished the Supervisor makes sure that they log-off, or if it is the end of the day, that they shutdown.

 When a customer wants to prints:

1)       The Supervisor and the customer look at the Print Preview.

2)       The customer pays the Supervisor.

3)       The Supervisor inserts the right amount of paper into the Printer.

4)       The Supervisor or the customer starts the printing.

 Using the Whiteboard:

 Closing Procedures:

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Operations Management: Advanced

 

Duties of Operations Management

Pricing

Seasons

Key Distribution

Supplies and Materials

 
Classes

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Computer Center Rules

INTERNET:

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Komipiuta Senita Tu’utu’uni

INTERNET:

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Center Supervisor Employee Agreement

 Qualities Sought:

 Description of Responsibility:

A failure to meet any of the above responsibilities will warrant a written warning.  After two warnings, there will be grounds for termination.  This is a business and to operate successfully, employees will be dismissed if they are not effective.  It’s business, not personal.

The signer is bound to following this agreement or otherwise face the consequence of dismissal from employment at the Western District Youth Hall and Computer Center.

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Prices

(Must pay BEFORE use.  No credit)

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Center Schedule

          ‘Elispa

          Malia and Telesia        Open Lab             8:00 – 10:00 PM 

          Paul                   Open Lab                      7:30 – 10:00 PM                      

          Malia and Telesia       Open Lab               8:00 – 10:00 PM 

          Paul

 (Jose will cover some night shifts past 10 PM)

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Computer Management: Display

 

The Server

The Scanner

Steps for using the Scanner:

  1. Open Adobe Photoshop 6.0 under Start\Programs
  2. Put the photo(s) in the Scanner.  Do not touch the glass with your hands and make sure that it is clean.  Close lid and do not open until the process is complete.
  3. In the File menu, go to “Import/CanoScan N340P/N640P”
  4. Wait a few seconds for the Scan Window to open and then click on “Scan”
  5. When scanning is complete, close Scan Window and return to Adobe PhotoShop.
  6. Use the mouse to outline the image of the photo.
  7. Cut the image (using the Edit menu)
  8. Go to the File menu and click New.
  9. Click “OK” on the data window.
  10. Paste the image (using the Edit menu)
  11. Go to the File menu and choose “Save As”
  12. Make sure you select the A: 3˝ floppy disk
  13. Under the “Format” drop down menu select “JPEG (*.JPG, *JPE)”
  14. Type a name for this file and click “Save”.
  15. Repeat this process for other photos that have been scanned.
  16. When finished close all open windows answering “No” to “do you want to save changes”

 

The CD Writer

  1. Open CD Copier under Start\Programs
  2. Insert music CD in bottom CD drive and blank CD on top CDRW drive
  3. Wait until it is ready and click “Copy”

 Internet

  1. Double-click on “Shortcut to Kalianet” on the desktop.
  2. Insert the password and click “OK”
  3. Wait until the Internet icon appears on the task bar on the bottom right-hand corner.
  4. If a customer is using the Internet log on to the ‘Internet’ account on a client computer.
  5. Record the time the customer begins to use the Internet on Payment Log.

 

The Printer

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Computer Management: Advanced

 

Setup

Installed on Server:

        Notes on Server Installation:

 
Drives on the Server
Shared Folders on the Server (E: drive)           
 
Installed on Clients

 

IP address and DNS

(see Group Policies Notes)

Server

First, install the modem and its driver on the Server.  Then go through the setup process in “Phone and Modem” under the control panel.  You will be asked to insert a DNS server address.  You must use the TCC/Kalianet number: 207.124.73.129.

 The Server to will then set the IP address automatically to most likely: 192.168.0.1.  Same goes with the Subnet Mask, which should be automatically set to 255.255.255.0.  Default gateway and Alternate DNS will be blank.

Clients

Right click on My Network Places, click on Properties, right-click on Local Area Connection, select Properties, highlight “Internet Protocol TCP/IP”, and click Properties.  To share the Internet from the Server, each client must be set to “Obtain an IP address automatically” and in “Use the following DNS server address:” insert 207.124.73.129.  However, once the DNS is set Group Policies will not be received from the Server.  If you want to change the Group Policy settings you must click on “Obtain an IP address automatically.” (see: Group Policies)

 

Symantec Ghosting Software

Ghosting enables clients to appear uniform by creating the same image for all computers from the Server instead of loading all software individually to each computer, saving a lot of time and hassle.  Here are the steps:

1.       Installing Symantec Ghost Software

a.       Choose “Basic” option in setup

2.       Make a boot disk:

a.       Open “Ghost Boot Wizard”

b.       Select Network Card.

                                                   i.      To find out what kind of network cards are on each computer go type “ipconfig –all” in the Command prompt (click “run” on the start menu and type “command’).  The Network Card types for this Center are:

1.       Wdcc1-5 network cards: Realtech 8139

2.       Wdcc6-7 network cards: Intel 21143

                                                 ii.      If you cannot find them under C:GhostImage/Driver/Network or the CD, then you will have to look it up on www.driver zone.com.

1.       Once you have the driver you must click “+Add” in the Ghost Boot Wizard.  Then Browse and find the (DOS) file.  You must save the Driver name as the name of the file and add on a $.  For example if the file was RTSND, then name it as RTSND$.

c.       Select “Symantec Ghost” (DHCP will assign IP settings)

d.       Choose Floppy Disk A:, click “Next”, through information

e.       Insert Floppy disk to be formatted

3.       Dumping from Client

a.       Insert boot disk on client appropriate for that client’s network card, turn power on (make sure that the computer boots from the A: by going through NetBios – hit delete as computer boots up)

b.       Open “Multi-cast Server” (under Symantec Ghost)

                                                   i.      Type in a session name (can be anything)

                                                 ii.      Select “dump from client”

                                                iii.      Image: save as… [under E:\Symantec\Ghost\WDYHCC Image\(today’s date).gho]

c.       On Client, select “Multi-casting”

                                                   i.      Type in session name

                                                 ii.      Begin session on Client and Server

4.       Loading to Client

a.       Do the same as above except choose, “load to client” on Server and open the Image just saved above.

b.       Once complete click “OK” and then “Reset computer”

c.       Sometimes to get the computer on the Network you will have right-click on My Computer and, under “Network Identification” go to “Properties” and change the name to the appropriate computer (from the computer that was ghosted): wdcc#.  Then switch to a Workgroup named anything.  Restart the computer, and go through the same process and switch it back to a Domain and just type in “kolovai”.

d.       You might also have to re-enter the DNS server address to have Internet shared.

 

Group Policies

 I never figured out how have Group Policies downloaded at the same time the Internet is shared from the Server.  At one time Group Policies would only when the DNS server address was set to be obtained automatically on a client, but then the Internet does not connect to that computer.  The Internet is shared only when the DNS is set as Kalianet’s address: 207.124.73.129, but then Group Policies don’t work.  Now, however, GPs don’t download no matter what (the ghosted images of client computers do have the GPs included if it is necessary to reload GPs).  With all the literature that Tonga now has on Windows 2000 Server, it must be possible to find a solution to this.

 

Windows 2000 Server Literature

 

Additional Networking Information

 Ping

To check to see if a computer is communicating on the Network (intranet or internet) use the do a ping under the Command Prompt (see above).  To see all the ping options with type “ping /help”

To ping Kalianet type “ping 207.124.73.129”.  You can ping a web page on the Internet.  For example, “ping google.com”.  To ping another computer use it’s assigned IP address set for the computer through DHCP.  To find another computer’s IP address “ipconfig” on that machine’s Command Prompt.

 

Accounts

The following accounts are configured:

Computers

Additional Software

 Internet

 Use only Internet Explorer 6 (or above) because it has certain securities than block some viruses (like the Nimda virus that wiped out the WDCC in September 2001).  Also to avoid similar disasters like the Nimda virus, turn off the Web Server function on the Server by going to “Services” (under “Administrative Tools” on the start menu), selecting properties on the “IIS Admin Server” (by right clicking), and changing the “Start-up type” to “manual”.

When dialing into TCC use 990.  There are more lines and it is a faster connection.

Norton Anti-Virus and McAfee VirusScan

McAfee VirusScan is installed on each workstation computer.  It would not install on the Server (because of the Server OS) so Norton is installed instead.

Download updates to each computer at least once every two weeks.  Downloads are not always successful.  The best way to do it is off-hours (before 9AM, after 9PM, or the weekends) and one or two computers at a time.  If the download gets stuck and does not complete, repeat the process.

On the client computers (using McAfee) downloading updates for “Scan Engine” and “McAfee VirusScan” has not been successful for reasons unknown.  Fortunately, downloading virus definitions (the most important part), labeled as “virus signatures” works.

Internet Sharing

            (See Group Policies and IP address and DNS)

Tracking User Navagation History

There is a program installed on all clients called spIE with the (password: trust), which will list the history of user Web Page hits on Internet Explorer.  To download this program to other computers look for the install copy under the Program Files\Programs not currently in use\spIE.

A good time to check the logs is every two weeks while downloading new virus definitions.  Look for pornography hits, abuse of supervisor allotted Internet time (1/2 hour per day) and whether the Payment Log has a record of every Internet customer use (and the correct length of time).

WDYHCC Email

This account is set up to be accessible on the Server through Outlook Express on the Administrator account.

Account: wdyhcc@kalianet.to

WDYHCC Web Page

Built with Microsoft FrontPage (pictures manipulated using Adobe Photoshop) and saved under Manager Files/My Webs/WDYHCC published using free Web hosting at http://oocities.com/

Viewing: http://www.oocities.org/wdyhcc.html

Troubleshooting

If the Internet is inconsistently working by connecting at very low kilobits per second and continually disconnects, check for static on the phone line.  I have called the TCC five times because of this problem.  Each time someone comes out, does something to the outside phone line and apologizes, explaining it is a bad phone line.

Hardware

 The computers should be opened up once a year to clean the dust from the fans.  This is a dusty place however, and doing this every six months might be a better idea.  The best way to do this would be to use a canister of compressed air to blow off the dust.

 Digital Camera

The Digital Camera is located in the bottom drawer of the file cabinet and currently only the administrator has access to it.  The new Peace Corps Volunteer will establish policies for digital camera use when the time is appropriate.

To download pictures from the camera, insert the camera in the docking bay (which also serves as a battery charger) and press the docking bay’s button.  The digital camera then becomes the H: drive.  Pictures can be cut and paste using My Computer, Windows Explorer, or they can be opened through Adobe Photoshop.  Once the pictures are downloaded onto the computer, they must be deleted from the camera. 

When taking pictures the digital camera sometimes does not turn on even though sufficient battery power remains.  The slide over the port on the bottom must be closed for it to function properly (remember to open it when downloading new pictures).

Digital Camera instructions are installed in the Server, but can also be accessed through the installation CD.

 

Other

Power Failures

When this happens the UPS back-ups give about five minutes of juice before they go, so shut down all computers including the Server as soon as possible.  Each time this happens I immediately call the Tongan Power Utilities, tell them I am calling from the Western District Computer Center, and ask them when the power will return (usually in a matter of hours).  I also ask them to please notify the Computer Center next time they shut of the power.  They have never called beforehand, of course, but instances of power outages seemed to have been reduced.

 

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